Mac Photos Folder

Folder not opening

Just updating Library - either stuck at 0% complete or 13% complete, when mac restarted

MacBook Pro 13″, macOS 14.6

Posted on Sep 15, 2024 1:41 PM

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Question marked as Top-ranking reply

Posted on Sep 16, 2024 8:16 AM

Like Yer_Man, I can't tell what you are doing or what you want.

  • Are you using iCloud Photos to synchronize your devices?
  • Do you have “Optimize Storage” checked in Photos’ Settings
  • Where does your Photos Library reside-- in the Pictures folder of your internal drive, or on an external drive? or on a network? on iCloud drive?
  • What do you mean by "updating Library?" Did you just switch to Sonoma? How did you choose to update the Library?


In the absence of more information, I suggest you try these things:

  • Restart the computer (of course)
  • Re-start in Safe Mode. This bypasses certain potentially disruptive processes. Safe Mode is different for different computers, so see this: 

Start up your Mac in safe mode - Apple Support 

  • Make a new user and see if the same problem recurs with it
  • Use another library if you have one, or make a small test Library with a few pictures in it and see if the same thing happens. You can create a new Library by closing Photos and then option-clicking on the Photos icon.
  • Rebuild your Photos Library--close Photos and re-launch by option-command-clicking the app icon.


The idea is to find out if the problem is with the Library, with your account, or with caches and login items, and stuff like that. One of these steps may fix the problem, but their failure to work also helps figure out what's happening.


2 replies
Question marked as Top-ranking reply

Sep 16, 2024 8:16 AM in response to c1defence

Like Yer_Man, I can't tell what you are doing or what you want.

  • Are you using iCloud Photos to synchronize your devices?
  • Do you have “Optimize Storage” checked in Photos’ Settings
  • Where does your Photos Library reside-- in the Pictures folder of your internal drive, or on an external drive? or on a network? on iCloud drive?
  • What do you mean by "updating Library?" Did you just switch to Sonoma? How did you choose to update the Library?


In the absence of more information, I suggest you try these things:

  • Restart the computer (of course)
  • Re-start in Safe Mode. This bypasses certain potentially disruptive processes. Safe Mode is different for different computers, so see this: 

Start up your Mac in safe mode - Apple Support 

  • Make a new user and see if the same problem recurs with it
  • Use another library if you have one, or make a small test Library with a few pictures in it and see if the same thing happens. You can create a new Library by closing Photos and then option-clicking on the Photos icon.
  • Rebuild your Photos Library--close Photos and re-launch by option-command-clicking the app icon.


The idea is to find out if the problem is with the Library, with your account, or with caches and login items, and stuff like that. One of these steps may fix the problem, but their failure to work also helps figure out what's happening.


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Mac Photos Folder

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