MacOS15 / Sequoia - problems with Microsoft files

Hi,


I updated to Sequoia and everything seemed fine.


Now, neither my MacBook Pro (M3) nor my Apple Mini (M2) recognises Microsoft files any longer (Word. PowerPoint, Excel....).


Finder tries to open MS Word files with Preview. When I tell Finder to open the file with MS Word I get the following error message: "Apple could not verify "xxxxxxxxx.docx" is free of malware that may harm your Mac or compromise your privacy". Other file types work perfectly well as before.


Everything works well on my iOS 18 devices.


Anyone else having this problem. Any ideas?


Cheers

SWE

Posted on Sep 18, 2024 8:16 AM

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Question marked as Top-ranking reply

Posted on Oct 8, 2024 11:59 PM

I find a way to solve definitely.


The problem is related to Launch Service database corruption managed by lsregister


I followed some old instructions found by google search for Sierra that works also on Sequoia


/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/Support/lsregister -kill -r -domain u -domain s -domain l -v


Also you can try to delete the quicklook cache with this command within the terminal: 


qlmanage -r


After executing those commands I lost some icons and the screen background, but after a restart everything has been restored, XLS and DOCX files are now correctly associated and quicklook works perfectly.


Have a nice day ;)


97 replies

Sep 20, 2024 11:29 PM in response to VikingOSX

I've got the same type of issue. In my case the word file extension is connected to Canva. If I try to reassign it to Word it says ok and tries to open the file in word but it ends up with the damaged file message. That's even for a file I created in word 30 seconds ago. The same goes for Microsoft Excel files. Same type of message and they're also connected to Canva.


Microsoft Powerpoint made it through for some odd reason.


Running: MacBook Pro M1

MacOS: Sequoia 15.0 Swedish

Sep 21, 2024 3:40 PM in response to Lagerfors

Same thing happened to me when I updated to Sequoia 15.0 on September 19. I couldn't get into any of my Word documents. But when I tried again on September 21, behold! I could use Word again. The only remaining difference is when someone emails me a Word document, even when I email one to myself from another computer, I can't make edits on the doc. I have to make a "duplicate" first and then can work on the doc that was sent to me.


I am assuming when Apple found out about this problem they fixed it. How about you, are your Microsoft apps working again?

Sep 27, 2024 7:35 AM in response to Lagerfors

It seems that the problems on my MacBook Pro M3 have gradually disappeared. The latest Microsoft updates made a difference.


However, nothing shifted on my MacMini M2. Eventually, I factory reset it and installed everything from scratch again - only to find the problem with the MS files unsolved. However, over the next 2 days the problems disappeared just like on my MacBook Pro. Really odd...

Sep 30, 2024 5:14 PM in response to Lagerfors

9/30/24, I cannot save Office .doc(x) or .ppt(x) files once created on a MacAir running Sequoia 15. .xls files seem to have converted and work ok.


Last week, I had to cut and paste a .doc document to a Pages file in order to capture and distribute the work, b/c it could not be saved or exported.


I have been unable to print .ppt(x) files or export to 2 slides/pg .pdf.

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MacOS15 / Sequoia - problems with Microsoft files

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