Keyboard not working within 3 years of purchase

gaurav8055 wrote:

I am writing to express my dissatisfaction with the performance of my MacBook Pro (M1 chip), which I purchased in October 2021. Unfortunately, within just 3 years of use, the keyboard has stopped functioning properly.

What is even more concerning is the replacement cost I was quoted—₹50,000 for a keyboard replacement, which is approximately 33% of the original purchase price of the device. I find this charge unreasonable for a product that is supposed to represent the quality and durability Apple is known for.

I urge you to reconsider this pricing, as it does not align with customer expectations for long-term reliability and reasonable service costs

Submit your Apple Feedback here: Product Feedback - Apple

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In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"

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Outside the USA

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Check Device Coverage

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If you have AppleCare+ it will cover a large portion of failures/damage.

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AppleCare+ also allows to extend the coverage beyond 3 years...

Extend your AppleCare+ coverage - Apple Support