iOS 18 update and Missing Health/Fitness Data

Good morning everyone!


I’ve been having one heck of a week with my iPhone and Apple Watch. First my phone was acting up, so I restored from my iCloud backup to iOS 17.6. Everything is going hunky dory, Health and Fitness are slowwwwwly redownloading my rings, awards, all my recorded. Great? Great. Then I downloaded iOS to my phone, and that’s when all the problems started. Here’s where things get interesting:



  1. After the iOS 18 the Fitness and Health apps refused to record my calories, steps, stand hours.
  2. At one point, my watch managed to unpair itself from my phone.
  3. All my rings, awards, EVERYTHING going back to 2013 is gone!
  4. The Fitness and Health apps seemed to be trying to redownload something, but would get stuck at a certain point.
  5. There’s no listed monthly challenge in Fitness.


I’ve called Apple about this and was told this is a known bug. I was instructed to delete the health data off my phone to force downloading from iCloud. But it just doesn’t seem to be doing it, as far as I can tell. I’ve attached screenshots of what I’m seeing. There’s a little over 17gb of data on iCloud which corresponds with all my Health and Fitness data. Is there anything I can do to resolve this?



iPhone 13 Pro Max

Posted on Sep 20, 2024 5:46 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 12, 2024 9:38 AM

SOLVED


Same issue with new iPhone 16 with iOS 18. I noticed my iPad has all my health data on it, so After trying everything I found on line to no avail I finally decided to go for it, and IT worked.


On your iPhone:

Go to settings.

Click on your account name at the top.

Click on iCloud.

Click on “see all” under the Saved To Cloud section.

Click on Health.

Turn off the “ Sync this iPhone “ toggle


EXIT out and shut down your iPhone and your Apple Watch.


wait 10 seconds then turn iPhone back on.


go to the same section and toggle the “Sync this iPhone” to On.


it takes about 15 minutes to download your health data from the cloud.


turn on your Apple watch now if you have.


after it’s done downloading, check your data. It should all be there. At least it worked for moi. Aloha🤙🏼


Similar questions

65 replies
Question marked as Top-ranking reply

Nov 12, 2024 9:38 AM in response to Kakumei

SOLVED


Same issue with new iPhone 16 with iOS 18. I noticed my iPad has all my health data on it, so After trying everything I found on line to no avail I finally decided to go for it, and IT worked.


On your iPhone:

Go to settings.

Click on your account name at the top.

Click on iCloud.

Click on “see all” under the Saved To Cloud section.

Click on Health.

Turn off the “ Sync this iPhone “ toggle


EXIT out and shut down your iPhone and your Apple Watch.


wait 10 seconds then turn iPhone back on.


go to the same section and toggle the “Sync this iPhone” to On.


it takes about 15 minutes to download your health data from the cloud.


turn on your Apple watch now if you have.


after it’s done downloading, check your data. It should all be there. At least it worked for moi. Aloha🤙🏼


Sep 22, 2024 6:51 AM in response to Kakumei

Hello there thank you very much for your post. The same issue happened here in addition. Also the Apple Watch app is disconnected to my Apple Watch actually and health data is missing ever since I upgraded to iOS 18. After I reset and disconnected my iPhone to my Apple Watch at least now they’re connected, but they still missing for my side, however my friends can see all the missing data from their health and fitness app. To be honest now I just regret updating to iOS 18, the whole iOS 18 stability it’s a joke.

Sep 22, 2024 10:27 AM in response to Kakumei

Also facing the same issue. Long time iPhone/AW user for the past decade.


My assumption of where it went wrong is the fact that I did a full iCloud backup on my old iPhone 13 Pro Max which was not yet upgraded to iOS 18, and I got my new iPhone 16 Pro yesterday and everything merged fine so far (at least that is what I thought!)


few things to call out: I did not disable the Activation Lock on my AW to my old iPhone, I was told by an Apple employee that was processing my order that it wasn’t necessary. I went back home to restore my iPhone from my last iCloud backup. Eventually it was time to update/connect my AW, it wouldn’t pair or connect. So I had to reset my AW, “erase all data and settings” as instructed by Apple. Shortly after, I checked my Health App and it was still “downloading from iCloud”.


I still get the same **** message even thought I have been keeping my iPhone unlocked and connected to WiFi.


I am peeved and couldn’t sleep at all last night…My health data and monthly challenge badges GONE.

Feb 18, 2025 10:00 AM in response to Kakumei

I had years of health data on my iPhone SE and iPad mini 7, and now it’s all gone. I really dread updating my firmware because this isn’t the first time a new update created unanticipated problems. Frankly, something is rotten in Cupertino! As a long time Apple user (since 1984), I’m seeing issues with updates creating problems. 🤯

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iOS 18 update and Missing Health/Fitness Data

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