iPhone 16 Pro Max shipment delayed

MKP_AK wrote:

To Whom it may concern,

I ordered my iPhone 16 Pro Max Desert Titanium September 13, first thing as I got up. Together with the iPhone 16 Pro Desert Titanium and the iPhone 16 Black, the latter two came in within a week. Then I ordered the AppleWatch 10 for my husband and it came in a few days ago, days within ordering. Yet my iPhone 16 Pro Max has been sitting at "from" status "label created" in Fort Worth, Texas. It is October 13 today! Nothing yet. I did all this work of ordering new devices and prepping and sending back old devices for credit for my family, and I don't have mine yet. What's up Apple?

You are NOT speaking with anyone from Apple here. This is a user to user only forum. As such we don't know what's up with your order or for that matter anything about your order.

You need to contact Apple directly for help. Since you are in the US, you can call Apple at: 800-MY-APPLE and make sure you know your order number.

The tracking directly from UPS is probably the most current, but you can call the store you ordered the iPhone from - the Apple Store or whoever - and see if they can get any updated information.

While it’s true that fellow users can’t do anything, Apple has imposed restrictions on the deliveries that prohibit UPS from shifting them.

1. The signature can’t be digitally pre signed ahead of delivery
2. Deliveries can’t be manually scheduled or rescheduled.
3. Deliveries are being pushed for weekday only

When I discussed with UPS, they mentioned these were restrictions chosen by the sender Apple. I’m sure these are to prevent phone thefts but these complaints should surface. Users should have more flexibility about their delivery providers and options on orders.

Talked to a representative yesterday who said that the 16 Pro Max is on backorder. But if I would go up to the 512 storage, she could have it to me by next week.

Wow, reading most of these posts and it's interesting that a similar thing happened with my order. I also pre-ordered my phone on 9/13 and it was due to arrive 9/20. I kept checking the tracking and nothing was updated. The last scan I saw online was that on 9/19 it was "on the way" in Orlando, FL. It updated to "estimated delivery" on Friday by 2:15. Then it said Saturday by noon. Now, looking at my tracking info online, the entry for Orlando is gone and is now pending delivery from Louisville, KY!?? I called Apple today because nothing has been updated. The agent said I needed to wait 3 business days before they can start a shipping investigation. So, I have to wait until 9/24 at the end of the day if I still haven't received it or call in the morning on 9/25 before they will proceed. How frustrating!

PrimalTlaloc wrote:

I got the same message and same variables as you, as well as a “mechanical breakdown”. I have another unrelated package with UPS that states it’s on the truck for delivery by end of day. Some breakdown.iPhone package is in my community sorting facility 🤦‍♂️

Then complain to UPS. There’s not one thing anyone here on this user to user only forum can do about this and I do understand the frustration as it’s never fun to be disappointed. But this is a UPS issue. Once handed off to UPS from Apple, it’s up to UPS to deliver the package.

Same issue here... but I'm pretty sure this is Apple's fault and not UPS. UPS Tracking shows mine had it's shipper label made and arrived at the facility in ZhengZhou China at 1:42PM today's date in China (14 hours ahead of my timezone), and on it's way from there starting 6:30pm today's date in China. So technically, it started shipping to me from China at 4:30am my time. Not sure how Apple would expect UPS to deliver today when they waited so long to provide it to UPS.

🤯 This is EXACTLY what mine said yesterday (Sept 21st)! Same time stamp too. No delivery reschedule was requested, either, and we know that because we'd have had to pay $10 to reschedule it which we wouldn't have done out of concern it would cause confusion so close to the scheduled delivery date.

Tracking info said this ALL DAY Saturday (Sept. 21st), despite UPS reps telling me it wasn't "physically" in KY and should still be at the local hub it was scanned at the day before, prior to delivery, and "should be delivered" Saturday as scheduled. (It wasn't.)

Tracking info first said UPS 'estimated' it would be delivered on Friday by 4p-something, then 7p-something, then I woke up Saturday it was 'estimated' it would deliver Saturday (Sept 21st) by 1:30p. But it also said it was in Louisville, KY all day Saturday, which is almost 1,000mi away & makes no sense if it was really at our local UPS delivery hub the day before, on Sept 20th.

Now tracking info says (Sept 22nd):

I did talk with UPS 4x yesterday (2 separate calls 8+ hours apart & both times spoke to 2 different people, each call). The last person I spoke with said there was a "mass hold" on the new Apple shipments, and to check tracking again on Monday, and to call Apple with questions if delivery info hasn't been updated by then. 🤦🏼‍♀️

My question: if the devices have already been shipped, what exactly is Apple supposed to do about UPS's handling of the packages? I'm so confused. 😂

I don't care if it's late, I just want to know when to actually expect it to arrive because I'm not sure if I have to sign for it or not ––and I'm a little concerned it's getting lost. I've never experienced anything like this before! 😳

Update for my order:

On 21st the status turned from processing to preparing to ship, next day shipped and this morning on 23rd I got a message from DHL regarding the delivery & I picked the phone from DHL service point before noon which is 2nd day of the committed estimated delivery period. It seems deliveries are being done to regions earlier than the estimated dates. However, your exact delivery date depends on the demand in the region especially by the local 3rd parties (which for sure ordered bulk quantities earlier than you…). If you feel worried, I recommend to ring the closest local Apple Store (I did…). The update/information you will get seems to be precise. Good luck for the people who are eagerly waiting for their brand new iPhones!

You should contact Apple Store support

Yep, for me UPS has decided that they don't need to actually move the trailer from two states away still despite the original delivery date being the 20th and it now being the 23rd. I had to get in touch with the local center to get that info as everyone at their customer service line promised me it would be here today "because the tracking page says so"...

Apple hasn't been very helpful either with he only options being "we can cancel this order and you can go pick it up at a local store" which I would possibly be able to deal with... if they had the config that I ordered in stock; and the other option being "Well just wait, we cannot even file a shipping investigation until the 25th."

Seems like UPS really screwed this one up in a wide spread way despite having probably months of notice of estimates and then a couple weeks with exact numbers to plan for.

You could login to ups and ask to hold your pkg on a ups store and go get it

Mine was shipped via FedEx (sadly), and the delivery instructions from the shipper were "weekday only, direct signature required". So I think it's plausible yours is also weekday only and that's why it says Monday instead of Saturday.

Same thing happened to me as I received an updated message 2 hours ago from UPS stating “”Uncontrollable events have caused delay.” I called UPS to find out what delay is about and they claimed it’s due to the truck breaking down, which was a bald face lie since I just saw our usual UPS truck & driver in neighborhood a half hour ago. Instead of already having it like I should, now I have to wait, however, the customer service rep said that since it was supposed to be delivered overnight, they will “try” to deliver it tomorrow, but I doubt it as it says Monday in their update and that hasn’t changed since my call.

Like others have said, I think it's an Apple failure. I own all Apple products and decades of loyal purchases. I pre ordered 2) Pro Max Terabyte phones from Verizon on 9/15 and expected delivery was today 9/30. No update sent. I called Verizon today and they have no ETA for delivery. Then I called the Apple 800 number and they have 1 of the phones 50 miles away and the other she said to just keep checking.

WTF! A Trillion dollar company launches a product and doesn't have at least all pre orders ready on time and doesn't communicate orders with it's customers or vendors.

Birthday commitments broken.