iPhone 16 Pro Max shipment delayed

FYI, this happened to me, I called apple and they said they have requested it be returned to Apple , wouldn’t tell me why, said they reshipped a new 1 and it won’t arrive until 10/30. Bizarre and very fishy

hey everybody I pre- ordered my phone on step 13. They told me I wouldn’t get mines to October 11, 2024 I called my bank and talk to them Verizon had send the payment back or my bank take the money back cause it sent there for longer then and week . So then I called Verizon made sure my bill was fully paid then I get my phone on Oct.7,2024 after I paid for it again on oct5,2024 my phone came two days later as they said . So it has a lot to do with who ur phone is coming from. And have how gb mine was 256 so I already have mine. Please check you phone company and your payment method. Have a wonderful day sorry for the people who still haven’t got there’s .

This may be an unusual story, but I did a Hail Mary and sent an email to Tim Cook. To my surprise, a very nice gentleman (not named Tim) from Apple actually called me. Coincidentally or not, my phone arrived a few days later.

Since it’s way past 3 business days after it was shipped, I contacted Apple to replace the order. They said it will be done in a few days.

UPS continually fails update their shipping notifications or delivery windows properly. Apple should frankly stop using them.

Status went from "Preparing Your Shipment" to "Delivery Attempted" skipping the "On the Way". The driver themselves didn't even ring the doorbell and just slapped a note on the door and shifted delivery to Monday. I couldn't even catch them and I waited at home all day for the delivery. I think they are just handing out notes because they didn't finish prep on deliveries. Truly UPS has bad drivers, bad tech, and just plain bad deliveries.

That timestamp matches exactly what I see in the UPS app for my Black PM 512 order.

I also agree with you that this was on Apple when you consider the following:

• I pre-ordered via the Apple Store app on 9/13 but was a slow changing a card number out during checkout and finished ~5:30 AM PT.
  • My original promised delivery of 9/20 was switched to 9/30 to 10/2 after I checked out (let's ignore the fact that I wasn't notified of this change before I made the final tap, otherwise I would've gladly slubbed on down to 1 of 2 local stores for pickup to have it on launch).
  • When I got my email from Apple at 12:08 AM today and use the link to go to the order page, it shows estimated delivery on 9/27.
  • Latest UPS activity shows On the Way - Arrived at Facility at 6:30 PM 9/20 in Zhengzhou, CN
  • UPS current estimated delivery (MO) = 9/23

If I never "really" got a 9/20 delivery, and yours left CN at the same time as mine this morning, how is that not on Apple?

I hope you received yours - mine said the same thing as yours, but was eventually delivered today. Of course, UPS delivered it to our next door neighbor and left it on their porch - but thankfully they’re honest.

worse for mine, UPS said that the guy attemp delivered, and it was not the case, me and my partner were at home waiting in case of for th package, but nobody tried, so first lie,

then, 1 hour after, it said , deliver in person, someone sign, , and not us, with weird signature, then, it said on my app store app deliverd, but someone just stole my iphone 16 pro.

now there is a case open for me, that taking like 4-5 days, and after that they send maybe a new one, and my money is debit, and stuck for now, with nothing on my side, Apple , with UPS, just stole me 1600 $ just like that with not a good support, only said , wait, and we work only on working day , so for now i just go through a weekend with stress of my 1600 $ stole

for now i don't plan to buy again trhough apple app,

there are in fault by just don't thinking about do it for those kind a big price sell some premium delivered

I don't undersatnd apple in this side.

whatever, you are not alone about apple and t UPS bad delivered services

This isn’t an issue with supply, since many of us are reporting the same issue where the tracking number says our phones are an hour away from us but the delivery date keeps changing from “today” to the next, then days out. It’s an issue in shipping or an issue with customs.

I think everyone has different days and time due to the delay of if you ordered on the pre order day. Mine days 9/20 whereas my brother is showing 10/2 :/ well my ups tracking is showing wed now but on Apple tracking showing fri so will have to see what is more accurate.

The fact that you can speak with someone at Apple, they’re able to cancel your order for a product you haven’t received, and they’re willing to do an investigation is actually a much better sign than what I thought they’d be doing when I have to call.

I ordered a white 16 pro max from AT&T and my delivery is pushed back to between Oct 18-25. They told me that I can get it sooner if I switch to another color, which I don’t want. So I still have another month to wait.

I’m with T-Mobile and was told the same thing so I cancelled. Right before I ordered a different color I was told I could go to a local store and get one that day. Got to the store and there wasn’t a single IPhone 16 pro max within a 100 mile radius. The switch back to android is heavy on my heart at the moment.

I preordered mine on the 14th with estimated delivery Sept 25th (passed) to 3rd Oct. It's just been sorting at processed for a week be 2 weeks come Saturday. They said it's a delay cause everyone ordered that phone.

My wife & I ordered 2 watches (X) and 2 phones (16 pro & 16 pro max) within the first minute of the release date (9/13)directly from Apple. 9/20 all 4 devices showed out for delivery but only the watches arrived. The UPS driver confirmed that nothing else was on the truck despite UPS site stating it was out for delivery. A short time later, our phones were several states away. i’ve now chatted into Apple six times trying to get any kind of confirmation when our phones will be delivered and the only information I have received is that in the next three business days that information may be available. They’ve also shared with us that the orders have been canceled and replacements will be sent without any details. Who knows what happened but one thing I know for sure is there’s no ownership from UPS and very little from Apple and after two weeks, I still don’t know when I’m going to receive the two phones that I’ve already paid for