How to fix iPhone 16 Pro Max Freezing issues?

I just got my new phone today and I'm trying to transfer everything over from my old phone via the iCloud setup. I got through all of the initial setup screens but now that I'm on the home screen, the phone keeps freezing if I try to open any application. It either doesn't open the app at all, or the app opens and then becomes non-responsive, and then after a few minutes the screen goes black and shows a small loading icon and eventually goes back to the lock screen.


In addition, power + volume button reset method doesn't work, so there's no way to force a restart to see if that fixes the problem


[Re-Titled By Moderator]

iPhone 16 Pro Max

Posted on Sep 20, 2024 12:48 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 21, 2024 6:55 PM

So the folks talking about doing a restore again phone-to-phone were spot on.


My iPhone 16 Pro Max would lock up, freeze, etc after I restored from iCloud. For a long time I couldn’t even get to the SETTINGS on the phone to try to erase. I learned over time that if I just left the phone alone for long enough (overnight, or maybe 4+ hours) and didn’t reboot it, I was eventually able to get to the SETTINGS without it freezing.


Once I was able to get into the settings, I did an “erase all content and settings”, but saved the eSIM. Once done, I started anew and restored phone-to-phone. Everything worked perfectly for there on. The eSIM was there, and no freezing issues at all now. WHEW.. Thanks much to the folks who mentioned this.

115 replies

Sep 24, 2024 8:09 AM in response to technabob

I had the exact same issue until Sunday night. It was driving me crazy. I was lucky enough to be able to back up my phone (which had been initially set up from an iCloud backup) to my iMac, then wipe the phone and start over by restoring from the iMac. After that it worked perfectly.


It was a real pain too, because getting the phone to back up to the iMac and restore to factory settings kept getting interrupted by the phone crashing and rebooting, but it finally worked after several attempts.

Sep 20, 2024 1:20 PM in response to technabob

I managed to restart using this process:

1 Press and quickly release the volume up button.

2 Press and quickly release the volume down button.

3 Press and hold the side button until you see the Apple logo (this takes around 10 seconds).


But that didn't solve the issue and the iPhone keeps freezing and going to the black screen with the spinny icon.

Sep 30, 2024 5:47 AM in response to technabob

What worked for me was the backup step from this guide I found on another thread 7 Proven Steps to fix iPhone 16 Freezing issue so instead of iCloud backup I used a Mac to backup data and then restored from it skipping the iCloud it's been two days now the phone is running smoothly now hopping the issue didn't pop up again. 


[Edited by Moderator]

Sep 21, 2024 7:57 AM in response to Alyosius

follow these instructions. and when ready for setup after the reset, select the iphone to iphone data transfer option. transferring from iCloud does not work and will more or less brick your phone. apple needs to fix this, but you can follow these instructions to fix on your own.


will take ~2 hours.


If the Restore screen appears on your iPhone, iPad, or iPod touch - Apple Support


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How to fix iPhone 16 Pro Max Freezing issues?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.