How to fix iPhone 16 Pro Max Freezing issues?

Having the exact same problem. Looks like it is a widespread issue. Will be heading to apple store today.

Let it complete the restore, the phone will still lag. Then take a backup on your mac local. Reset the phone and restore using mac. It might work, I am trying the same as I traded my old phone too.

got a new Verizon - apple 16 pro max -

booted up fine and transfer started - software update downloaded and started to install - the phone went to sleep. When swiping up - I saw a flash of the code screen and went back to the hello screen.

i tired to shut it down but only saw a flash of swipe off screen - but will not active

I have done a volume up, volume down and hold power - it reboots and goes back to the same scenario.

the phone is very warm.

apple support had me to plug phone to my Mac- iTunes and the Mac does not recognize the phone either- it’s does show charging - nothing else

apple support said the heat was due to being hung up in the update.

i have appt Monday…. Just wondered if anyone had any miracles cures ….

this has been so frustrating to say the least

needless to say- these were upgrades and the rest of the phones went good

this is my wife’s and the last to activate…. Arghhh!

I have the same issue - did you ever get it to work?

I had the same problem. I got mine to work. The fix is to start over. Transfer all your data from phone to phone. Do not transfer your data from iCloud backup. That will solve your problem.

I'm updating my phone through itunes to a newer version of iOS now. Hopefully, that fixes it. If I try to do it on the phone it's self it locks up. If that fixes it I'll post it here. I went ahead and made a genius bar appointment as a backup.

Yes. The phone wouldn't connect to wifi and wouldn't do iOS update without it. Now the phone is frozen at hello, locked and screen won't stay illuminated long enough to use passcode. Phone is scorching hot.

The same thing is happening to me. It’s very frustrating. I left the phone alone all night, thinking that there were some thing in the background that was still being in indexed or something. But the same thing this morning. I just made an appointment with the genius bar. I hope they can look at some of the error logs and tell me if it’s hardware or if there’s a conflict with one of my apps. I made your iOS 18 and all my apps that had updates were updated. I don’t really feel like taking all my apps off and reacting them one by one that would take hours to do.

I backed up my iPhone 16 Pro (actively experiencing issues) to my Mac and restored the phone from Mac.

No lagging, freezing, or restarts since then.

Based on this, it seems that iCloud backups are the root cause of the issue.

Actually my problem was Norton VPN.

I had previously disabled it on old phone but somehow was active on the new one

have to go into Apple SettingsGeneral>VpN & Device Management>VPN Status Not Connected; Personal VPN>Not connected

Had the same problem with iPhone 16pro. Spent 48 hours trying to download and reboot over and over. Tried everything else but finally used the restore from Mac and transfer from old phone. Still having lots of issues though. This has been a total nightmare of a transfer from iPhone 14pro to 16 pro. Apple should be ashamed of what a horrible user experience this has been for so many especially when they are charging such a ridiculous price for the new iPhone pro. Far from a pro experience. Really have gone downhill and not even acknowledging the issue and training their staff on how to support the fix. What happened to this once proud company. This would never have happened under Job’s watch.

I had the freezing issue on the 16 pro as i was transferring data from the 15. I tried the hard reset - vol up/down and then pressing the right upper button. did not work. I also tried plugging the phone into the mac and trying to find it in "Finder". did not show up. I went to the apple store.....Problem solved the following way. First connect your phone to your Mac. Then start the hard reset process detailed above and in other emails. make sure you press a while on the right upper button until you see the Apple logo on the phone. The phone will then show up in "Finder". You will get the option to "restore" at this moment. Success in getting the phone working. I did the icloud restore vs direct phone transfer. Good luck