iPhone 16 Pro Max Screen Unresponsive

Hi I’m here to tell you my My experience

I’ve been tried so many different methods to solve the problem but the effective one its to reset the keyboard dictionary its been work for me 85% almost and thank you

Skippykey wrote:

i have iPhone 16 Pro Max and I have touch issues with the screens ,noticed immediately how slow the screen was at responding to touch and the tik tok video resolution very bad ,YouTube also same ! After updated to iOS 18.0.1 , i did a Forced Restart of my iPhone ,the problem still persist ! Please fix it asap !- Apple Support

This is a user to user only forum, NOT Apple Support. Apple won't see your post here. Let Apple know you are still having an issue here --> Feedback - iPhone - Apple

Would you mind sharing the exact steps you did? Like, did you just turn touch accommodations on, then perform two Force restarts back to back, and then turned touch accommodations back off? Because iOS 18.0.1 definitely helped improve my phone’s issues, but the screen/keyboard still lags quite often.

(iPhone 16 Pro Max, Desert Titanium, 256GB)

So I went by an Apple Store finally. Got my phone diagnosed as well as had it gone over by one of the Apple Genius’ there. The only thing they recommended me to do for the device is to completely factory reset and start my device fresh by not restoring my backup. They say it may have been an issue with my iPhone 13 Pro Max just hidden in the background.

So I did the reset, and nothing. It did nothing. Now I’m still struggling with the same screen issues and ontop of it I’m locked out of Microsoft Authenticator for my work.

Apple. Come on. This is getting crazy.

Your video shows an issue with the Instagram app, not a problem with the phone.

Note that you are able to freely scroll and perform other operations so the phone is responding to touch properly, it's just the app isn't, and only Meta can fix that.

Follow the procedure here:

Report a technical problem on Instagram

Never seen it on my 16 PM, nor have any of the 16PM owners I know of, nor have I seen it on any demo 16PM.

If you think your phone has an issue, make an appointment otherwise have it examined:

Genius Bar Reservation and Apple Support Options - Apple

You have 14 days after purchase to return it for any reason for a full refund if it really makes you unhappy, which it seems like it does.

Since you seem to not want to work with Apple Support, that's pretty much your best solution.

As mentioned previously, I've seen none of the issues you describe, nor have I on any demo phones, nor have any of the hundreds of users I deal with on a regular basis.

Feedback - iPhone - Apple

We should all give a feedback here mentioning the bug/problem we have with our screens, it says that the engineers go through all of the feedback even if they don’t reply back individually.

I have been working with Apple support and found an analyst who has taken the seriously and has forwarded logs to engineering. For me third-party apps is where it's the worst i.e. solitaire game for example.

They are asking for videos of the behavior, which I have been able to provide for a third-party app like Solitaire, but having trouble capturing on Apple apps, which is what they're looking for like messages or mail.

If anyone can easily replicate the behavior and take a video with another phone, it would be real helpful and I don't know how we could get it to me so I could upload it to engineering, but it's worth a try.

Because most iPhones do not exhibit this behavior at all.

If you don't want to reset it, make an appointment to have your phone examined, because it's not acting the way most iPhone 16s do.

Genius Bar Reservation and Apple Support Options - Apple

pyone777 wrote:

Because I mostly use WhatsApp.

I heard from colleagues that they experienced a similar issue on Facebook and Messenger.

And what do all three have in common? They are all apps from Meta. And they have notoriously had issues for a long time. But Apple doesn't own Meta, so Apple can't fix their apps. Meta has to fix their apps. You should definitely complain to Meta.

Yes, I got on the 18.3.1 and the issue still persists, I get what it’s doing, if it is doing anything with connecting to the internet and it’s struggling (which I do t understand why it even would have this issue, perfect wifi an at home working remotely, no issues other than my phone on both wifi and cell) and it will completely lock up and lock the screen.. then all the commands I was doing come flooding in… so like 5 seconds of locking up then 500 gestures and commands and what have you as I trying to in freeze it….

[Edited by Moderator]

There is an update available that is supposed to fix this.

Phone support is provided by Apple Support's personnel.

If you want in-store support, make a Genius Bar appointment.

Genius Bar Reservation and Apple Support Options - Apple

If you are seeing issues:

Genius Bar Reservation and Apple Support Options - Apple

or contact Apple Support directly:

Contact - Official Apple Support