Is anyone else noticing their iPhone 16 pro max being unresponsive sometimes when touching the screen, typing, swiping.
Im not even using a screen protector and it’s like it. Makes things seem really laggy sometimes.
Did not expect it on a brand new iPhone.
iPhone 16 Pro Max, iOS 18
After iOS 18.0.1 did not fully fix the problem that I had with my laggy screen, I ended up making an appointment with a Genius at an Apple Store the day before yesterday, and they did a bunch of hardware diagnostics. My phone failed the Touch Screen Responsiveness Test, so they swapped out my iPhone 16 Pro Max with a new one. I immediately noticed the huge change in responsiveness with the new phone, and it has been absolutely perfect ever since. This has solved my problem completely, and I no longer have any issues with my iPhone whatsoever. It’s awesome now.
You can do that, but I would advise working with Apple Support directly, as they may be able to resolve your issue and the feedback link is a one-way conversation.
What did your local Apple Store said about it when you took it in to be examined?
Genius Bar Reservation and Apple Support Options - Apple
Take your phone in to be examined:
Genius Bar Reservation and Apple Support Options - Apple
or contact Apple Support directly:
Contact - Official Apple Support
16 pro max in Desert Titanium 256GB here. I’m having the same issue. When I type I miss keys, when I like a video it takes a few taps to register, and swiping is inconsistent. Seems to be all on the right side too. Coming from a super responsive but dying 13 pro max, this is getting aggravating! I’ve called Apple support, they’ve run diagnostics and the hardware passed. Going to an Apple Store tomorrow. I’m hoping this is a software issue and we get an update before my return period is up.
dereke86 wrote:
Apple, are you listening?! Do you hear us?
Apple does not read messages here except to enforce conformance to the use agreement, so no, they don't “hear” anything you say here.
In particular, no one who could fix an issue or tell others to fix an issue is reading your comment here; this is a community for users to help other users.
If you think you are having an issue, you may file a report here:
You may also wish to contact Support directly:
Contact - Official Apple Support
or make an appointment to have your phone examined:
Genius Bar Reservation and Apple Support Options - Apple
At first I thought it’s a screen protector. Now I understand that it’s the phone. When typing or scrolling some areas are dead zones for touch. Or if there is a finger touching some areas and you try to do something with another like scroll it wouldn’t respond at all. Plus some app is really feels like lagging. For example Reddit and many others, loading and working on the app fills laggy. Upgrade to 16 pro max from 13 pro max and haven’t had that issues before. Will be waiting for update from Apple. Software or hardware will be waiting for update/replacement.
16 Pro Max user here and the touchscreen is sooo unresponsive. Not only that, the refresh rate when scrolling, closing apps in the background & delay when typing is a painful experience. I’ve literally gone back to the 15 Pro Max until Apple fix this. They need to come out and state they’re aware of this flaw and are working on a fix ASAP. I’ve had every iPhone and this is the worst new iPhone release ever, in regards to bugs.
This update improved the majority of the responsive issues. However if I now scroll up and down in apps or webpages near the edge of the screen, sometimes it doesn’t register.
Kinda crazy how bad this generation of iPhone is. Half the features aren’t coming for months, and basic features like touching the screen aren’t working 100% of the time.
The keyboard isn’t laggy for me anymore. And touching the screen now works fine. It’s just the scrolling close to the edge that’s an issue.
Im on 18.0.1 and I still have issues with unregistered taps on my 16PM. Especially noticeable on the keyboard where often I have to press buttons twice. But the same happens also on other parts of the screen.
Yes, i have noticed it a lot around the edges. i’ve found myself having to repeatedly touch the little right corner x trying to exit out of something or when using “backspace” while typing. i upgraded from a 13 PM and never experienced this, and on the 16 PM i noticed it the first day. i’m going to wait a couple months for “new batches” to be made and if it doesn’t get better i’m hoping i can get a replacement. it’s THAT annoying.
i have iPhone 16 Pro Max and I have touch issues with the screens ,noticed immediately how slow the screen was at responding to touch and the tik tok video resolution very bad ,YouTube also same ! After updated to iOS 18.0.1 , i did a Forced Restart of my iPhone ,the problem still persist ! Please fix it asap !- Apple Support
My I 16 Pro Max also has issues with the battery. I never had the problem with the 15 Pro Max, but I have to charge my phone twice per day with Minimal use.
I exchanged it once because I was having a lot of issues and part of it was the unresponsive screen, but I thought it was because I had a screen protector on, but when they exchange the phone, I haven’t put a screen protector on yet, and I still have the unresponsive screen, poor battery, and other issues as well..
I’ve had a lot of trouble with Apple Support representatives. If they transfer me to a pre-sale or a post sale and I asked to be transferred to a supervisor or customer service because the representative isn’t helping, they refuse to do that unless I tell them many details about why I want a supervisor and if I simplify things, insight complaint, they will refuse to transfer you to customer service by saying they don’t handle a complaint but I guarantee post sales does not either.
Spending $15-$1700 does not build well with me if I can’t get assistance at Apple Support so I try to call the store and no matter what I select it bypasses the store and goes to Apple Support. If I can’t get assistance people‘s attitude or I’m not gonna transfer you to a supervisor or customer servicewhat do I need them for or what do I need their phone for if I can’t get help for a one week old phone.
Hi, I updated my 16 pro max on ios 18.0.1 and the sensor lags still remain, for example, when flipping through stories on Instagram, it happens that you need to click on the screen twice or even three times to make it work, or when typing, the backspace button works with a second or third touch;(((
I'm having the same problem with my 16 Pro Max. The screen often freezes completely and won't respond to touch at all. Even when it does work, it tends to miss multiple taps, which gets really frustrating when I'm trying to type. Updating to 18.0.1 seems to have made things worse. I usually avoid beta versions because I can't stand the bugs, but out of desperation, I'm giving 18.1 a shot, hoping it'll fix the issue.
For troubleshooting, I’ve tried everything—restoring, recovery mode, DFU mode, even setting it up as new instead of using a backup. This is beyond insane and is completely unacceptable for a phone that costs this much.
tech_perfume wrote:
(iPhone 16 Pro Max, Desert Titanium, 256GB)
So I went by an Apple Store finally. Got my phone diagnosed as well as had it gone over by one of the Apple Genius’ there. The only thing they recommended me to do for the device is to completely factory reset and start my device fresh by not restoring my backup. They say it may have been an issue with my iPhone 13 Pro Max just hidden in the background.
So I did the reset, and nothing. It did nothing. Now I’m still struggling with the same screen issues and ontop of it I’m locked out of Microsoft Authenticator for my work.
Apple. Come on. This is getting crazy.
Same question for you. What happened when you installed the iOS 18.1 update released yesterday?
iPhone 16 Pro Max Screen Unresponsive
