iPhone 16 Pro Max Screen Unresponsive

Yes! I have to press keys two or three times and there is so much lag on my brand new 16 pro max. Using x and Instagram is maddening because of the lag. Even typing right now it's stuttering and freezing. My 11 pro was better! I spent a fortune on the phone and accessories. This is completely unacceptable. If this isn't fixed asap the phone is getting returned.

Get your act together, Apple! Steve Jobs is rolling in his grave.

new iphone 16 pro has same issues, left top "go back" button is not working. so every time I have close all app and reopen, because I can not go back the privious page. it is so frustrated. I am about to return and keep use my 12 pro.

I have done the 18.0.1 iOS update and I haven’t noticed a difference. The screen is still incredibly laggy and sometimes totally unresponsive (particularly right hand side of

screen when trying to send WhatsApp messages, and top left when pressing a “back” arrow in an app). I pre-ordered my device so gutted as am sure I am now outside of the return window. 😩

I am only 5 hours into unboxing and setting this iPhone 16 pro max up and I’m finding that I’m having to double click on apps and letters from the keyboard just to get the phone to pick it up. Such a shame, I hope a system software fixes this asap. I guess I’m not ready to sell my 13 pro Max just yet…

It feels as if the speed is slow, specially delete button and typing again. Swiping on Instagram stories is also slow and sometimes the touch doesnt feel like working with the speed. My 13 pro max was much better.

I upgraded from the 13 thinking it's about time I upgrade. Was going to get the 15 pro but then it was just one more week of waiting and then got the 16 pro. The screen worked fine until I put on the screen protector. Now I have to be cautious when typing. I saved up all that money for this. They did release an update claiming it'll fix the issue but when it installed I'm still having the same issue.

Shout out to auto correct for fixing some typing malfunctions during this post.

I have the same problem. I talk to support and they told me to try using the phone without case ( maybe something touching the camera button and that s why) 😏 i am so dissapointed. I also have problems when i am typing ”k” is typing ”l” instead…

Ayla Rose wrote:

Hopefully they send you a brand new one and not a refurbished one. Carriers love to send out those refurbs for replacements.

As does Apple; read your warranty, emboldening mine:

If during the Warranty Period you submit a claim to Apple or an AASP in accordance with this warranty, Apple will, at its option:

(i) repair the Apple Product using new or previously used Apple genuine parts that have been tested and passed Apple functional requirements,

(ii) replace the Apple Product with a replacement product of the same model (or with your consent a product that has the same or substantially similar features as the original product – e.g., a different model with the same features, or the same model in a different color) that is new or comprised of new and/or previously used Apple genuine parts and has been tested and passed Apple functional requirements, or 

(iii) exchange the Apple Product for a refund of your purchase price.

Legal - iOS Warranty Document Us - Apple

I have a 16 Pro and its the same thing I am going to return it as my 14 was better than this its very unresponsive and I use it a lot for work and its a real pain waiting for update to see IF its fixed is not a option because I will be out of my return window.

I'll ask again whether anyone has seen this on any store demo 16 PM.

I've spent hours trying to reproduce any sign of this on in-store phones and have never been able to, and have never seen it on my own device, though I'd like to.

There's got to be some configuration/app issue causing this, I've just no idea what it could be.

Same I have the 16 Pro same issue I have a phone shop and have had many people coming in reporting the same, I have said they must report it to Apple as the more people that do the more likely Apple will respond. I have the latest software not fixed anything.

Yes, I’m on newest version as of today, they did some test and diagnosis here there, they said everything is fine, they didn’t find anything that needs to make repair or replace 😭😭, I’m not asking for refund, I want to have exchange, and my phone is brand new, they refuse, and I have to deal with it everyday so sad………

I have summarised the problem to 3 issues which a lot of people were facing, which one do you have ?

Issue A : Touch screen does not react to taps or swipes intermittently (repeated tap/swipe required).

Issue B : Touch feels laggy. It reacts but not immediately (most noticeable when typing quickly on the keyboard).

Issue C : Parts of the screen near the edges never react to touch input (the right part of P or backspace button on keyboard near the edge of the screen)

I upgraded to 16pro max from 15pro max and noticed immediately how slow the screen was at responding to touch. Feels like you need to be more deliberate in your inputs for it to register.

I have a screen protector but as this is from a quality brand I can’t see that being the issue.

Hopefully a software issue rather than hardware.

I have the same issue