Updated iPhone 11 to latest IOS update 18 and Face ID not working.
turned off and on tried to reset face id but it won’t let me do a new id.
video and camera is working so don’t think it’s a camera issue
[Re-Titled by Moderator]
Copy&paste from someone else
(thanks really much - worked on my 13 pro max)
Turns out, the problem was with content restrictions. I had content and privacy restrictions enabled, which were blocking Face ID from working properly. Here's how I fixed it:
Copy&paste from someone else
(thanks really much - worked on my 13 pro max)
Turns out, the problem was with content restrictions. I had content and privacy restrictions enabled, which were blocking Face ID from working properly. Here's how I fixed it:
Same problem with with Face ID not working after updating to iOS 18.1 last night. After fiddling with the settings. Finally this worked:
*****I turned off Require Attention for Face ID and turned off Attention Aware Features. Retried Face ID and it worked!
I then turned both features back on. Face ID still working 👍
My faceID stopped working intermittently after upgrade to 18.1.1
I tried to re-set it and then I lost it completely. I tried everything that’s been posted previously on this conversation to no avail. After 5 days I thought I’d try to set it again and it worked after I did the following…
Settings >Face ID & Passcodes>Re-set Face ID. I started it with the phone held in landscape, allowed it to focus on my face for about 30secs (it kept focusing and unfocusing) , then rotated the phone slowly into portrait, then it started to go in to the set-up!
Hope that useful for someone!
Ok, so after doing the remote diagnostic with Apple online support I went to the Apple Store. The rep was very nice and helpful. He did a specific diagnostic checking the true depth camera (apparently the remote diagnostic just checks to see that the camera and components are present and other low level things, according to the Apple Genius Bar rep).
The tech showed me the results which indicated the True Depth sensor/camera had a fault. When I asked why that would happen, he said that “it was nothing you did…sometimes the sensors just go bad/wear out”, which surprised me.
Options are replace the true depth camera sensor or upgrade the phone or use it as is.
We hold our phones a long time and have never had a sensor wear out. My wife’s phone is one of the first with FaceID…iPhone XR. Still going strong. One of the reasons we like Apple.
Im not sure if it’s a sw issue or a driver issue or what, but it seems like there are too many reports for the FaceID issue not to be some kind of update issue?
I’ll keep an eye on this thread. Hoping a fix or magic bullet comes soon. For now I’m using my passcode and not FaceID. Good luck everyone.
[Edited by Moderator]
Unfortunately buddy the TrueDepth camera will be faulty and need replacing.
if it’s like my 12 Pro max then it will cost you close to £200 for Apple to repair.
Get yourself booked into an Apple genius appointment for them to run further tests.
They will give you the reason for your issues and any solutions or price for a fix.
Sorry buddy
Hello, I have an iPhone 13 and had the Face ID problem after updating to 18.3. This is how I fixed it:
Settings-Accessibility-Face ID & Attention-Require Attention for Face ID. If this is off, turn it on. If this is on, toggle it off then on again. This worked for me.
Hello~ Click on below and review…
If Face ID isn't working on your iPhone or iPad Pro - Apple Support
If needed…
Genius Bar Reservation and Apple Support Options - Apple
~Katana-San~
Hello~ Click on below and review…
If Face ID isn't working on your iPhone or iPad Pro - Apple Support
If needed…
Genius Bar Reservation and Apple Support Options - Apple
~Katana-San~
I had a similar issue with Face ID not working after updating to iOS 18. I thought my TrueDepth camera might be damaged however thats not possible as I just updated to IOS 18 and before it was working fine, but as said in this guide Fix Face ID Not Working on iPhone After iOS 18 Update, I ran a hardware test using the Check My Device app from the App Store. Luckily, the TrueDepth camera was working fine, which was a relief!
Turns out, the problem was with content restrictions. I had content and privacy restrictions enabled, which were blocking Face ID from working properly. Here’s how I fixed it:
After turning off the restriction, Face ID started working again. So, before diving into software or hardware fixes, I'd recommend checking your this settings first, if this is not your issue check other recommended solutions too
[Edited by Moderator]
Omg just been onto technical support and went through everything trying to reset the phone soft reset to get face recognition off and back on and nothing would worked last resort. Was the guy asked me to remove my screen protector which I did and low behold phones working perfect
I had this issue after the 18.1.1 update, after trawling the internet I managed to find a fix. I simply turned off ‘Require attention for face ID’ in the Face ID and Passcode settings.
because I tried to fix by resetting my Face ID prior I have had to update all the things I use Face ID to open but it’s working now.
Hope this helps
mine was not working due to very bright indoor light. I went to darker place and tried again, make sure you have nothing as long hair covering face or eyeglasses on, and when it will ask to register for face mask just follow. Darker room helped to resolve problem for me. I did the same what you did back to factory settings, hard reset. Also question about screen protector. Do u have it and is it full cover or something might cover front camera like portion of film from screen protector or glass
I had this issue after the 18.1.1 update, after trawling the internet I managed to find a fix. I simply turned off ‘Require attention for face ID’ in the Face ID and Passcode settings.
because I tried to fix by resetting my Face ID prior I have had to update all the things I use Face ID to open but it’s working now.
Hope this helps
Hello~ Click on below and review…
If Face ID isn't working on your iPhone or iPad Pro - Apple Support
If needed…
Genius Bar Reservation and Apple Support Options - Apple
~Katana-San~
Hello~ Click on below and review…
If Face ID isn't working on your iPhone or iPad Pro - Apple Support
If needed…
Genius Bar Reservation and Apple Support Options - Apple
~Katana-San~
Face ID not working on iPhone after iOS 18 update
