Level 1

16 points

iTunes 12.13.3.2 Crashing During iPhone 14 Restore on Windows 11 Pro

I’m experiencing a frustrating issue with iTunes version 12.13.3.2 on my Windows 11 Pro machine. Every time I try to restore my iPhone 14 (currently on iOS 17.x), iTunes crashes midway through the process. The application becomes unresponsive, and the restore fails. My iPhone also remains with logo and progress bar in midway. Here are a few key details:

iTunes Version: 12.13.3.2
OS: Windows 11 Pro (64-bit)
iPhone Model: iPhone 14
iOS Version: iOS 17.x

I’ve already tried the following troubleshooting steps:

Reinstalled iTunes.
Ensured that both iTunes and iOS are up to date.
Restarted my PC and iPhone in recovery mode.
Tried using different USB cables and ports.

Unfortunately, none of these have worked. Has anyone else encountered this issue, or is there a known fix? Any help or suggestions would be greatly appreciated!

Thanks in advance!

iPhone SE, iOS 15

Posted on Sep 21, 2024 11:03 PM

Top-ranking reply

jimbob5941

Level 1

123 points

Posted on Oct 5, 2024 3:48 PM

I am an amateur ... smarter folks will hopefully jump in ...

but the first thing I would do is inspect my list of installed programs

and see if any/all of the following are installed:

Apple Music
Apple TV
Apple Devices for Windows

If they are installed, uninstall them, reboot, and try again.

I still no go, uninstall & reinstall iTunes

The programs above and iTunes do not play well together :-(

Jim

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71 replies

Dec 28, 2024 2:03 PM in response to janfromfarum

thank you so much!! this helped

ColdLimo

Level 1

8 points

Dec 29, 2024 8:09 AM in response to janfromfarum

I had the same issue. Thank you @janfromfarum for posting a solution. It realy hellped me.

Jan 5, 2025 9:37 AM in response to umogavis

What’s up how can I have my iPhone now

adamszab

Level 1

8 points

Jan 8, 2025 1:17 AM in response to janfromfarum

Thank you, it works for me too.

You are my phonesaver!

havocuk

Level 1

14 points

Jan 8, 2025 7:29 AM in response to SomeoneKind

When you say FOREVER how long was it? mines been running for about 2 hrs 30 mins so far. Not sure if its crashed again or if its still processing

Jan 13, 2025 10:23 AM in response to umogavis

First post to say what a HERO

Mantheos

Level 1

8 points

Feb 6, 2025 2:50 AM in response to janfromfarum

I wish you a thousand blessings janfromfarum. I was having a meltdown over this and Apple couldn’t help. Thank you so much. Love your work!!!!

Zimb0

Level 1

8 points

Feb 15, 2025 12:24 PM in response to janfromfarum

THANK YOU!! This did the trick. You are amazing.

kargo27

Level 1

4 points

Feb 16, 2025 6:03 AM in response to janfromfarum

Fighting this for almost a day. Thank you so much, man. You are the GOAT!!!

Feb 24, 2025 6:55 AM in response to abhiRag28

Wow... that's the first time I've heard of that "trick" and I've been mucking with this since the iPhone 3s ;-)

Thanks! Certainly with a try when trouble rolls in..........

Jan 27, 2025 12:31 PM in response to psikofunkster

psikofunkster wrote:

I know that.

It's a very old custome i have each time a new iOS X version is released to perform a clean IOS install in all my devices in order to rule out issues.

It's not really necessary. It also sounds as if it's causing your problems. I would stop doing it if I were you.

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iTunes 12.13.3.2 Crashing During iPhone 14 Restore on Windows 11 Pro