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User profile for user: umogavis
umogavis Author
User level: Level 1
4 points

iTunes 12.13.3.2 Crashing During iPhone 14 Restore on Windows 11 Pro

I’m experiencing a frustrating issue with iTunes version 12.13.3.2 on my Windows 11 Pro machine. Every time I try to restore my iPhone 14 (currently on iOS 17.x), iTunes crashes midway through the process. The application becomes unresponsive, and the restore fails. My iPhone also remains with logo and progress bar in midway. Here are a few key details:

  • iTunes Version: 12.13.3.2
  • OS: Windows 11 Pro (64-bit)
  • iPhone Model: iPhone 14
  • iOS Version: iOS 17.x



I’ve already tried the following troubleshooting steps:

  1. Reinstalled iTunes.
  2. Ensured that both iTunes and iOS are up to date.
  3. Restarted my PC and iPhone in recovery mode.
  4. Tried using different USB cables and ports.


Unfortunately, none of these have worked. Has anyone else encountered this issue, or is there a known fix? Any help or suggestions would be greatly appreciated!


Thanks in advance!

iPhone SE, iOS 15

Posted on Sep 21, 2024 11:03 PM

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User profile for user: janfromfarum
janfromfarum
User level: Level 1
8 points

Posted on Oct 8, 2024 12:40 AM

Had the same problem.


Removed the Microsoft Store version of Itunes and installed the .exe version. Ran it as Administrator and then it worked.


https://www.apple.com/itunes/download/win64


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9 replies
User profile for user: jimbob5941
jimbob5941
User level: Level 1
79 points

Oct 5, 2024 3:48 PM in response to umogavis

I am an amateur ... smarter folks will hopefully jump in ...

but the first thing I would do is inspect my list of installed programs

and see if any/all of the following are installed:


  1. Apple Music
  2. Apple TV
  3. Apple Devices for Windows


If they are installed, uninstall them, reboot, and try again.

I still no go, uninstall & reinstall iTunes


The programs above and iTunes do not play well together :-(


Jim


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User profile for user: cappellof
cappellof
User level: Level 1
14 points

Oct 5, 2024 3:33 PM in response to cappellof

More info from Windows event log

Faulting application name: iTunes.exe, version: 12.13.3.2, time stamp: 0x66c647fd

Faulting module name: objc.dll, version: 1.528.1.494, time stamp: 0x66aa88f3

Exception code: 0xc0000005

Fault offset: 0x0000000000025292

Faulting process id: 0x40E4

Faulting application start time: 0x1DB1770DB565A17

Faulting application path: C:\Program Files\WindowsApps\AppleInc.iTunes_12133.2.3006.0_x64__nzyj5cx40ttqa\iTunes.exe

Faulting module path: C:\Program Files\WindowsApps\AppleInc.iTunes_12133.2.3006.0_x64__nzyj5cx40ttqa\objc.dll

Report Id: c4c80585-906b-41a7-b8a0-46ccdb45db50

Faulting package full name: AppleInc.iTunes_12133.2.3006.0_x64__nzyj5cx40ttqa

Faulting package-relative application ID: iTunes

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iTunes 12.13.3.2 Crashing During iPhone 14 Restore on Windows 11 Pro

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