iTunes 12.13.3.2 Crashing During iPhone 14 Restore on Windows 11 Pro

Thank you for this. I had this same issue with the latest iTunes through Windows App Store when updating to iOS 18.2. Without this I’d have a bricked phone and Apple Support including Tech support has no idea.

With installing iTunes directly from Apple and not through Windows App Store I'm now getting a Local Security Authority protection warning with regards to Bonjour. If its not one thing it is another. Looked online but not really clear if this is an issue I need to worry about or if I can uninstall Bonjour and not impact iTunes.

I suspect the 'restore backup' button was greyed out due to iTunes treating the restored iPhone as a new device and it had no way of connecting the backup file to your device. I had the same experience and will attempt to restore from Apple Devices as well.

Hmm. We-ell, cappellof, I have an iPhone 13 mini (is it so very different from a 13?) which was running iOS 18.1 . I was trying to update to 18.2 when I had my problem a few days ago. I followed janfromfarum's instructions, and the version of iTunes I received by download is v. 12.13.4.4, which was the same as the one I had, but the Apple .exe version succeeded where the other one failed. Should you still have the problem from October - do you? - do give the Apple site another go, BUT FIRST remove Apple Music and Apple Devices, should you have them installed on your PC. Those two programs and iTunes seem not to go well together, possibly because of a contention of access to the Library (at least).

My 13 mini is now running iOS 18.2, thanks to janfromfarum's guidance and the version of iTunes for Windows on the Apple site.

Since, IOS 1800 version has been released, so, you can't restore your mobile in previous version of IOS at all

My iPhone 13 mini is totally useless right now. iTunes 12.13.3.2 dies every time I try to restore the phone, and the phone won't even start right now! What's the fix for iTunes?

I tried that approach, but it did not work for my iPhone 13. The version of iTunes for Windows on the Apple site is old and is not capable of updating a phone running IOS 18

This worked for me thank you so much ! Apple support was no help when i called them .

This worked for me, thanks :)

cappellof by chance do you recall what version you were given when you downloaded it directly?

Thanks!

Jim

You are an actual godsend

I had that pop up on my laptop yesterday after the whole iTunes download process but I didn’t recognise bonjour so I just ignore it 😭 I would love to know the answer to this as well

I love you, the time this was posted is a blessing. I had a heart attack and everything but because of all of you, I got everything back!