iTunes 12.13.3.2 Crashing During iPhone 14 Restore on Windows 11 Pro

Had the same problem.

Removed the Microsoft Store version of Itunes and installed the .exe version. Ran it as Administrator and then it worked.

https://www.apple.com/itunes/download/win64

Wow. A big time "THANK YOU" to @janfromfarum for posting a solution to iTunes crashing while updating iPhone.

Some details of my experience, in case it helps someone:

iTunes crashed for me in Windows 11 in the "updating firmware" step of updating an SE3 to iOS 18.2. And crashed with every subsequent attempt to Restore the phone, which left the phone unusable.

Installing the .exe version of iTunes, AND running as admin, worked to restore to factory settings.

However after the factory restore, iTunes would not restore the phone to the "backup to this computer" I had done prior to attempting the iOS update - the [Restore Backup...] button was greyed out.

I was able to restore the backup by installing the Apple Devices app, and restoring it from there.

Okay so I've had the most frustrating day with this, but I figured it out. I was updating my iPhone 11 to IOS 18.2 through iTunes when it crashed leaving my phone stuck on Recovery mode. This was followed by my phone no longer showing up as a device in iTunes. These are the steps I took to fix it:

1. Uninstall Apple devices, Apple TV and iTunes
2. install the newest version of iTunes off of the web after having deleted the apps previously mentioned, and run it as an administrator (thanks @janfromfarum)
3. The iPhone should show up again, but the 'update' might not work so I clicked 'recover'
4. Once recovered, iTunes might say you never made a backup for your iPhone (don't worry you did, it can be found on your C drive under users-> YourUsername -> Apple -> MobileSync). Uninstall iTunes once again and install Apple devices
5. From Apple Devices you should be able to restore your backup, so let your iPhone do its thing after that

Main Takeaways here, iTunes and Apple Devices only seem to work properly when they are installed at separate times, and no deleting and reinstalling these apps won't get rid of your backup. I hope this helps and I hope Apple fixes this issue soon. Cheers.

Yes!

THANK YOU.

I had major, long problems updating my iPhone 13 Mini from 18.1.1 to 18.2 today - hours of frustation.

iTunes (up to date, as I came to discover - it was not immediately evident in the original program) on Windows 11 Home crashed repeatedly during the update, leaving the iPhone stuck with about 2mm of progress on the Update screen - that or the restore screen. I tried repairing and resetting the program, two cables, different USB ports (and types of port), the Vol up/ down/ side-button reset several times in the course of the other changes ...

I installed the Apple Music and Devices apps - no joy there, even with Azeem's guidance in the MSoft store to uninstall iTunes before installing Devices - before seeing janfromfarum's post here. Out went the Music and Devices Apps, in came the .exe version of iTunes, and the download was repeated - after which the installation went ahead without any problem whatsoever.

I am mightily relieved.

Thanks again, janfromfarum !

I am an amateur ... smarter folks will hopefully jump in ...

but the first thing I would do is inspect my list of installed programs

and see if any/all of the following are installed:

1. Apple Music
2. Apple TV
3. Apple Devices for Windows

If they are installed, uninstall them, reboot, and try again.

I still no go, uninstall & reinstall iTunes

The programs above and iTunes do not play well together :-(

Jim

Thanks @janfromfarum , this worked perfectly.

This worked 😭😭 you're a hero

Just giving my thanks to @janfromfarum for the best response!

Thanks, iTunes was not seeing my iPhone & uninstalling Apple TV fixed it.

Good news! I was able to restore my iPhone by plugging it into a different PC

More info from Windows event log

Faulting application name: iTunes.exe, version: 12.13.3.2, time stamp: 0x66c647fd

Faulting module name: objc.dll, version: 1.528.1.494, time stamp: 0x66aa88f3

Exception code: 0xc0000005

Fault offset: 0x0000000000025292

Faulting process id: 0x40E4

Faulting application start time: 0x1DB1770DB565A17

Faulting application path: C:\Program Files\WindowsApps\AppleInc.iTunes_12133.2.3006.0_x64__nzyj5cx40ttqa\iTunes.exe

Faulting module path: C:\Program Files\WindowsApps\AppleInc.iTunes_12133.2.3006.0_x64__nzyj5cx40ttqa\objc.dll

Report Id: c4c80585-906b-41a7-b8a0-46ccdb45db50

Faulting package full name: AppleInc.iTunes_12133.2.3006.0_x64__nzyj5cx40ttqa

Faulting package-relative application ID: iTunes

It was the same version of iTunes 12.13.3.2, but running on my old laptop. It’s possible my problem with iTunes crashing was caused by the fact that my new Microsoft laptop uses an ARM64 CPU, and iTunes runs in x64 emulation mode on it. The old laptop has an x64 CPU, and iTunes runs native on it with no problems.

Had the same issue during update. Uninstalled itunes (the one i downloaded from microsoft store) delete every files related to it and softwares as well (Apple Devices) then install the one this hero attached. Run it as administrator and give the software every permissions it needed. First try i clicked "update" and didn't work, second try i closed the pop up dialogue telling me to update and click "Restore iPhone" and it finally worked!!! Thanks bro. U definitely deserve a medal

Thank you for this. I had this same issue with the latest iTunes through Windows App Store when updating to iOS 18.2. Without this I’d have a bricked phone and Apple Support including Tech support has no idea.

With installing iTunes directly from Apple and not through Windows App Store I'm now getting a Local Security Authority protection warning with regards to Bonjour. If its not one thing it is another. Looked online but not really clear if this is an issue I need to worry about or if I can uninstall Bonjour and not impact iTunes.