CarPlay not working with iPhone 16 Pro

I upgraded my iPhone 12 Pro to a 16 Pro, and the new phone will not connect to my 2018 Mazda CX-5 with CarPlay. When I plug it in, it charges but makes no sign of connecting.

iPhone 16 Pro, iOS 18

Posted on Sep 24, 2024 9:34 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 5, 2024 7:16 PM

I had the same issue with my 2019 Toyota Avalon. I tried some cable adapters (both lighting and USB A) to convert one of the ends of the old cables I had. That failed miserably and didn’t work.

I bought an Anker USB-A A to USB-C cable for about $10 from Walmart. It comes with a cable wrap which is nice in the center console to keep things organized.


The new cable worked right away. CarPlay booted faster than ever before. No issues at all.

307 replies

Oct 22, 2024 8:04 AM in response to anthvar

Anthvar-- I had my phone completely disconnected and then re-connected it as a new phone by re-pairing it through bluetooth on the Mercedes phone menu where one connects a new phone device. Once I connected it through bluetooth and had successfully paired it, it then immediately asked me on the infotainment screen if I wanted to use the phone for CarPlay as well. I don't think it should make any big difference what order you do it in but generally speaking setting up the phone first through bluetooth to me makes the most sense. Hope this helps.

Nov 4, 2024 8:47 AM in response to Doodlebyphen

If you already have a solid data/charge cable that you are certain was working before in your car with a previous iteration of iPhone, it is likely NOT a USB-C type cable, hence the need to attach an adapter to it so that it will be usable with your new iPhone 16 -- which as you properly note ONLY works with USB-C. Many users are buying the Apple USB-C to Lightening Adapter (USB-C to Lightning Adapter - Apple) because their prior phone used a lightening plug that inserted into their phone, with the other end being a USB-B plug that went into the car via (again) a data/charge cable. Using your old cable, you just need to attach this adapter to the old cable and it should work well with your new iPhone. Many users in this thread report doing that and it works totally okay. I'm one of those users. The only other thing I had to do in my vehicle was I did have to reset my car's internal "infotainment" (i.e. entertainment/audio/visual/etc) system again to default settings and set up the phone again as a new device, and then add back all the other car settings that you want. Hope this helps.


Dec 6, 2024 9:38 AM in response to brianc407

Hello there, thanks for this life-saving thread. At least, mental health, because I was getting pretty frustrated :)


Wanted to share my experience for those that can relate or benefit.


I bought a Lexus UX 2023 recently. At first in the dealer setup it already didn't work very well, which frustrated me a huge amount, but then when I got home it didn't work again. I was about to call the dealer but after trying many things I changed the key and it worked fine. I assumed I was taking the wrong key or something.


A few days went by and all was working fine but today, again after a few days of not using the car, it didn't login by default and my phone didn't sync via bluetooth.


It was even worse though, I couldn't get my phone bluetooth to sync at all with my car one. It was pretty frustrating. I tried all setups you can imagine.


After coming here I ended up trying three things at once, so I can't really tell you which one worked, but it did. I went to the car now, and it synced perfectly and also stopped the car and it worked after turning it on again. Fingers crossed this doesn't break again.


I did:


  • Deactivate the Focus mode things recommended in the thread
  • Reset the network settings in my iPhone
  • Activated the Content & Privacy settings in Usage time menu (with everything allowed or enabled)


It has been pretty frustrating to me so far so hoping this helps others. I have an iPhone 15 Plus for context.


Kind regards,

Esteve

Jan 4, 2025 6:53 AM in response to JSanFran

I was actually on YouTube and red through a lot of comments, bc other people were still saying there’s wouldn’t work even with a lightning cord. Even though the short cord worked, I ended up ordering a dongle from ottocast to make mine wireless and to me, it’s worth the money, seeing as after using the short cord, I still had to go through the process of reconnecting every time, now I don’t.

CarPlay not working with iPhone 16 Pro

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.