CarPlay not working with iPhone 16 Pro

I upgraded my iPhone 12 Pro to a 16 Pro, and the new phone will not connect to my 2018 Mazda CX-5 with CarPlay. When I plug it in, it charges but makes no sign of connecting.

iPhone 16 Pro, iOS 18

Posted on Sep 24, 2024 9:34 AM

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Posted on Sep 24, 2024 10:07 AM

The Bluetooth in the car may not be multi-link meaning that you cannot have controls designed for dialing and accessing contacts connected to your phone and concurrently allowing a Bluetooth Car Play connection. Review the CX-5 owners manual and check with the Mazda Service department to determine if Mazda has released a CarPlay firmware update for your vehicle, or if the Mazda CarPlay implementation in 2018 is not compatible with CarPlay in iOS 18.

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Sep 24, 2024 10:07 AM in response to brianc407

The Bluetooth in the car may not be multi-link meaning that you cannot have controls designed for dialing and accessing contacts connected to your phone and concurrently allowing a Bluetooth Car Play connection. Review the CX-5 owners manual and check with the Mazda Service department to determine if Mazda has released a CarPlay firmware update for your vehicle, or if the Mazda CarPlay implementation in 2018 is not compatible with CarPlay in iOS 18.

Jul 7, 2025 5:30 PM in response to SandeepSatija

Hi All. I upgraded from iPhone 13 Pro Max to 16 Pro Max and had same issues with Apple CarPlay. I had bought USB-A to USB-C adapters and kept getting ‘Overcurrent Detected’ message in my vehicle. After reading article in 9 to 5 found out the cable we use must be able to transfer data, not just charge the phone. I bought the Belkin charger from this list and CarPlay works perfectly now!


[Edited by Moderator]

Oct 4, 2024 8:13 AM in response to brianc407

OP update (2018 Mazda CX-5). I found that the cable I had borrowed from another device in my home was one of those that provide power but not data.


So CarPlay “works” now. But very oddly. I’ve seen this pattern repeat for the past three days:


  1. Plug it in and nav comes up, but no music. A few seconds later, “mobile device error” pops up on the car and it disconnects.
  2. Unplug/plug it back in. Nav comes up, and music starts playing out of my phone’s speaker instead of the car’s sound system.
  3. Unplug/plug it back in. Nav and music come on, but the music sounds tinny, like I have an old transistor radio sitting on my dash.
  4. Give up and leave it like that. Five minutes into the drive, the music cuts out for 2-3 seconds then resumes using the full sound system. All is fine after that.


It’s so bizarre, and completely repeatable. You would think it would either work or not work.


[Edited by Moderator]

Oct 5, 2024 7:16 PM in response to brianc407

I had the same issue with my 2019 Toyota Avalon. I tried some cable adapters (both lighting and USB A) to convert one of the ends of the old cables I had. That failed miserably and didn’t work.

I bought an Anker USB-A A to USB-C cable for about $10 from Walmart. It comes with a cable wrap which is nice in the center console to keep things organized.


The new cable worked right away. CarPlay booted faster than ever before. No issues at all.

Oct 6, 2024 10:22 AM in response to brianc407

I have a Volkswagen Tiguan (2019) and Jetta (2018) and could not get my iPhone 16 Max Pro to connect. Based on all the suggestions I found online this is what I did to fix it:


I ordered a usb-a to usb-c data transfer cord. Apparently some charging cords only charge and do not transfer data. 🤷🏻‍♀️


I went into settings on my iPhone and then Content & Privacy restrictions and turned off CarPlay and turned off my iPhone and switched it back on.


I went into my car and deleted all existing phone connection. Then on my iPhone went into my bluetooth settings, located my car connection and hit “forgot this device”.


I then went into settings on my iPhone and then Content & Privacy restrictions and turned on CarPlay and turned off my iPhone and switched it back on.


I then added my iPhone to my car via Bluetooth first and then plugged my phone in with the cord I purchased and it worked.

Oct 12, 2024 4:26 PM in response to brianc407

Dear Colleagues,


i’ve been experience the same problem to connect my Iphone 16 Pro with my car and have the car play working properly. As a result a called Apple Support. Here is the troubleshooting conducted in order to make it work:


  1. Go to Settings >> Focus >> turn off all (i.e sleep)
  2. go to settings >> car play >> forget this device
  3. go to “reset all networking settings”. Your iphone will restart after typing the password.
  4. go to your car settings and delete your device
  5. set up the car play again with your car.


This should work with bluetooth. Good luck.

Oct 13, 2024 10:37 AM in response to brianc407


Someone share on another thread Apple CarPlay Not Working in iOS 18.0 - Apple Community that privacy restrictions need to be enabled for the CarPlay to work and that resolve the issue for me so do check it initially I thought it might be some major issue with my car infotainment but thanks gods it just a setting that was turned off for the reference my car is Toyota Camry and my iPhone is 16 pro.


Oct 13, 2024 3:19 PM in response to brianc407

After more than two hours online with Apple Support and a senior manager of their tech support, we were unable to get my 2019 Mercedes to get CarPlay to start up with my new iPhone 16 Pro. Today I finally solved the issue by purchasing a USB-C to Lightening adapter as many here have done, as well as completely rebooting the Mercedes Benz infotainmant system inside the vehicle by going to "System", then going to "Reset". I hope this is helpful to other Apple users. For many vehicles your Apple CarPlay may not work properly unless you reboot your internal car entertainment system software. Unfortunately this also means having to re-setup all the internal settings of the car to your liking.

Oct 20, 2024 8:37 AM in response to anthvar

Yes my Mercedes too only has USB-A inputs thus I had to buy the USB-A to USB-C Adapter from the Apple Store.

USB-C to USB Adapter - Apple. Separately -- I went to my internal Mercedes Infotainment center, and to "Systems" and completely reset the infotainment center to its default settings. Using the same cable (data plus charging) that I knew worked earlier for Apple CarPlay, but now with the new USB-A to USB-C adapter attached, and after having rebooted the infotainment system to default setting then attached my new iPhone 16 Pro to the system and it then did recognize the new phone and I was able to proceed to set up the new phone. The only real downside is that one will need to completely set up all the other in-vehicle settings that one wants inside the vehicle but that only took me just a few minutes to re-establish. I hope this works for you.


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CarPlay not working with iPhone 16 Pro

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