How to report bad customer service?

I talked to a guy who was supposedly the manager, but he did not solve my issue with the gift cards. The attendant got even saltier with me after that. It was a disaster after another, left the store with that sour taste feeling that I was the one servicing them, not the other way around.

And then I was sent to another “specialist” already ****** off by so much terrible service, she started with the passive aggressive treatment like: “calm down, be nicer” which just made things way awkward and way uncomfortable.

I mean, these are expensive products in hands of poor customer service.

I left that store furious wanting to throw my iPhone down to the garbage

Not at all, I will return to the store to try talking to the manager, but that store looks like everyone is just tired, so many people at once, therefore a lousy service for simple requests.

when I got there I was told someone would look after my request, 30 minutes had passed and no one did, I asked again and again, so after one hour someone came and I was treated as if I were at a Walmart. Same energy.

Oh and after the issue with apple gift cards not being accepted at apple, a “manager” came just to reiterate that they could not even TRY to use them, and guess what, I ended up using them at another store just normaly. They kept telling me that “our store is different”. And I agree, different on the worst ways possible.

Is there any email for that or just by phone?

That should be so easy.