You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Email saying Apple ID is temporarily disabled

The email says my Apple ID was used to log in to iCloud via a web browser.

And that my Apple ID has been temporarily disabled.

“Therefore we need to re-verify your account data. If you did not verify your account within 48 hours, it will be permanently blocked. Go to Apple ID and verify as soon as possible.”

Includes a link, a blue Go to Apple ID button.

*sign in info included, the date, OS, and ip address.

Any thoughts on if this is legit?

iPhone SE, iOS 17

Posted on Sep 26, 2024 8:05 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 26, 2024 8:11 AM

That kind of threat sounds like phishing. Apple does not tell you when an account will be locked, or threaten you with permanent blocking, they simply do it and you find out when you try to log in.


Fraudsters are getting very good at imitating Apple messages and sometimes the only indication in an email is very subtle. Have a look at this thread. Someone registered an Apple ID with my em… - Apple Community It can be very hard to tell from an email alone if it is authentic. The best way to check is to use an independent way through Apple's own resources to confirm what the communication claims. Scams (e-mail, text messages, and phone calls) are getting very good at closely imitating true Apple communications. Always be cautious. These support articles have some guidelines:


About identifying legitimate emails from the App Store and iTunes Store --> Identify legitimate emails from the App Store or iTunes Store - Apple Support


Recognize and avoid social engineering schemes including phishing messages, phony support calls, and other scams - Recognize and avoid social engineering schemes including phishing messages, phony support calls, and other scams - Apple Support


Avoid scams when you use Apple Cash --> Avoid scams when you use Apple Cash - Apple Support


About Gift Card Scams --> About Gift Card Scams - Official Apple Support


If you are uncertain about a message and a resource provided in that message, do not click on any links in the message. Try to use an Apple resource you know is valid to independently verify what the message is claiming. Go to a support article page on apple.com and use the instructions in the article to verify though Apple itself, or use an Apple device feature such as Settings or an Apple app. To ask Apple start at this web page: Official Apple Support


- Apple e-mails address you by your real name, not something like "Dear Customer", "Dear Client", or an e-mail address* However, having your actual name is not proof this isn’t phishing. Compromised databases may have your name and address in them.

- Apple e-mails originate from @apple.com or @itunes.com but it is possible to spoof a sender address. "Apple email related to your Apple ID account always comes from appleid@id.apple.com." - About your Apple Account email addresses - Apple Support

- Set your email to display Show Headers or Show Original to view Received From. Apple emails originate from IP addresses starting with "17.".

- Mouse-over links to see if they direct to real Apple web sites. Do not click on them as this just tells the spammer they have a working e-mail address in their database. If you are unsure, contact Apple using a link from the Apple.com web site, not one in an email.

- Phishing emails may include account suspension or similar threats in order to panic you into clicking on a link without thinking. They may report a fake purchase in order to infuriate you into rashly clicking on a false link to report a problem. March 2018 post by Niel There was a fraudulent order on my apple … - Apple Community - "Emails saying that your Apple ID has been locked or disabled are always phishing. If one actually gets disabled, its owner will be told when they try logging into it instead of through email."

- Apple will not ask for personal information in an e-mail and never for a social security number.

- Scams may have bad grammar or spelling mistakes.

- Apple will not phone you unless it is in response to a request from you to have them call you.


* Exception: I got email saying my ID is expired! Does… - Apple Community


Forward email attempts as an attachment (in MacOS Mail use the paperclip icon) to: reportphishing@apple.com then delete it.



3 replies
Question marked as Top-ranking reply

Sep 26, 2024 8:11 AM in response to Horsejazz22

That kind of threat sounds like phishing. Apple does not tell you when an account will be locked, or threaten you with permanent blocking, they simply do it and you find out when you try to log in.


Fraudsters are getting very good at imitating Apple messages and sometimes the only indication in an email is very subtle. Have a look at this thread. Someone registered an Apple ID with my em… - Apple Community It can be very hard to tell from an email alone if it is authentic. The best way to check is to use an independent way through Apple's own resources to confirm what the communication claims. Scams (e-mail, text messages, and phone calls) are getting very good at closely imitating true Apple communications. Always be cautious. These support articles have some guidelines:


About identifying legitimate emails from the App Store and iTunes Store --> Identify legitimate emails from the App Store or iTunes Store - Apple Support


Recognize and avoid social engineering schemes including phishing messages, phony support calls, and other scams - Recognize and avoid social engineering schemes including phishing messages, phony support calls, and other scams - Apple Support


Avoid scams when you use Apple Cash --> Avoid scams when you use Apple Cash - Apple Support


About Gift Card Scams --> About Gift Card Scams - Official Apple Support


If you are uncertain about a message and a resource provided in that message, do not click on any links in the message. Try to use an Apple resource you know is valid to independently verify what the message is claiming. Go to a support article page on apple.com and use the instructions in the article to verify though Apple itself, or use an Apple device feature such as Settings or an Apple app. To ask Apple start at this web page: Official Apple Support


- Apple e-mails address you by your real name, not something like "Dear Customer", "Dear Client", or an e-mail address* However, having your actual name is not proof this isn’t phishing. Compromised databases may have your name and address in them.

- Apple e-mails originate from @apple.com or @itunes.com but it is possible to spoof a sender address. "Apple email related to your Apple ID account always comes from appleid@id.apple.com." - About your Apple Account email addresses - Apple Support

- Set your email to display Show Headers or Show Original to view Received From. Apple emails originate from IP addresses starting with "17.".

- Mouse-over links to see if they direct to real Apple web sites. Do not click on them as this just tells the spammer they have a working e-mail address in their database. If you are unsure, contact Apple using a link from the Apple.com web site, not one in an email.

- Phishing emails may include account suspension or similar threats in order to panic you into clicking on a link without thinking. They may report a fake purchase in order to infuriate you into rashly clicking on a false link to report a problem. March 2018 post by Niel There was a fraudulent order on my apple … - Apple Community - "Emails saying that your Apple ID has been locked or disabled are always phishing. If one actually gets disabled, its owner will be told when they try logging into it instead of through email."

- Apple will not ask for personal information in an e-mail and never for a social security number.

- Scams may have bad grammar or spelling mistakes.

- Apple will not phone you unless it is in response to a request from you to have them call you.


* Exception: I got email saying my ID is expired! Does… - Apple Community


Forward email attempts as an attachment (in MacOS Mail use the paperclip icon) to: reportphishing@apple.com then delete it.



Nov 10, 2024 12:08 AM in response to Limnos

I got a similar type of email. Here's the body of the message:


Ve͏ri͏f឵y your Apple I឴D I͏nf‌o‍rm‌a‎ti­on 


Dear mail@yahoo.com, 


Your Apple ID (mail@yahoo.com) has been temporary disabled. ‍For ‎your safety, your Apple ID h‌as bee‍n disabled becau឴se s­om‎e information appears to b­e missing or invalid. An឴d it's aga឴ins‎t o‌u‍r policy terms of service to give fake identity in y͏o‌ur Apple account. Theref­or‌e we n‍eed to re-verif‎y you­r account dat‌a. if you di឵d not verify y‌ou­r a‎ccount within 48 hour, you͏r account will be permanently loc‍ked, go to Apple ID a‍nd verif឵y as s឵oon as possible. 


Go to Apple ID

Apple Support


First red flag: the sender, not shown above is: mail@nbhbank.com


Second red flag, is the link contained in Go to Apple ID (removed for safety) is: link



I broke the link with spaces for safety reasons. Reassemble at your own risk. The link is not within apple.com. Not sure what it is. I'm thinking its a macro of some sort.


At the bottom, outside of the outlined message are links to Apple ID, Support, Privacy Policy all of which point to Netflix destinations.


I make it a policy to never click a link inside an email how legit it may appear. But this forgery is one of the better ones of late.



[Edited by Moderator]

Email saying Apple ID is temporarily disabled

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.