Photo “Albums” disappeared after updating to IOS 18

OMG my ALBIMS ARE GONE since that update. I have to keep properties in albums, years of Clients and Properties plus my family and events. I have 1 terabyte phone to keep 20,000 photos and OMG what a disaster !!

PLEASE FIX this immediately !!

[Edited by Moderator]

How can we switch back to the old album setup? I cannot access any of my older videos, and this new update is a real mess. Please help!

1. Sorting photos has become more complicated.

2. It's difficult to find particular photos.

3. The facial recognition feature is poor; even though the faces look similar, it often fails to identify them correctly, with only one being recognized out of two similar photos.

4. Videos do not play properly or at all, and I have to duplicate them to access them or share them with another phone.

This situation is really frustrating! A true HOT MESS!

I have 32 albums left of mostly albums I didn't create (with pointless photos in) and lost all my precious ones, pregnancy albums, baby photos, wedding album etc. I am currently restoring phone with the earliest backup I can on offer (6 Dec) to see if they appear. Fingers crossed

Worst update ever, it sends screenshots to a different folder that is not even that easy to find, rearranged everything I had hard to find, I have been trying to see if I will get used to it but no. It is complete garbage. Why don't they fix things like being able to toggle music off. I am getting closer to android all the time.

When I phoned AppleCare one day last week and explained the situation with this latest update and the fact that every single comment is negative, the representative was unaware of the problem. I don’t believe that anybody at Apple even looks at the comments on this site to see what a disaster this update has been for so many of us. Somehow, we have to get the attention of someone in upper management who has the authority to fix this mess!

I hate what this update has done to my photos. I have all my albums but they are all empty or have just one or two pics in them. And can’t find the rest of the pics in photos anywhere. This is so disappointing. I can’t find favorite Ms album at all. Why does an update cause this much chaos? Bad move Apple

To think I have paid Apple every month to store my photos and they have totally screwed up everything

35000 photos, once categorized in albums now scattered all over

is this some sort of sick, twisted game Apple?

FIX IT APPLE, I am furious! Most users have multiple devices, meaning we are loyal to the brand for a reason….this is not it. I made careful curated albums over the years. Now they are all gone and no solid answers on how to get them back… FIX IT!

StCloudMN wrote:

What do I have to do to see your response? This was my experience as well and I want a response! Please.

The person to whom you're responded, TulsaGB, is the original poster. A glance through the thread seems to indicate that they have never returned. So, no response to see.

However, there are six pages of responses from other people. I suggest you go to the top of the page, just under the original post on the right side, and change "Sort by" to either "Oldest" or "Newest." That will put the thread in chronological order. You may find it easier to follow the conversation that way.

No, you see, that is exactly what didn't work. If I searched for albums only half of mine with a specific name showed up. Of course my panic was huge. After two days everything was back and sorted and album search yielded the correct result. But those two days; of course I assumed my albums were gone. Why did no one inform about the fact that it might take several days for you to have your photos and albums back after a software update??? Days in which my work was standing still.

Might be true for you. But many of mine are gone. Even with help from Apple techs. My albums, many are gone.

some folk here are supporting the change, or at least accepting by stating they “found” their albums… it’s not true fir everyone.

I have albums with a huge ZERO pictures inside.

I used to love the quick and easy process of moving photos from one album to another. Now it is such a process because you can’t drag the pictures quickly and easily. Not a

happy at all with this. Bring back the album functionality.

I’m not happy at all with the update either. It’s not as intuitive as before. There are way too many steps to find anything now. Can we step back to the previously “perfect” version? If so let me know how.

How I wish this was true for all of us!! I seem to be relatively lucky that I have only 'lost' about 8 albums and really only one of them was really important. I have checked Albums> and the missing ones are definitely not there, nor in deleted nor anywhere else I can find.

Also why do the photos in the albums which are there appear on the lower part of the screen whilst at the top of the screen the whole album is running one by one a though I've clicked a forward arrow as in pictures on Microsoft. I just want my 'Cards' album to come back and for photos to 'sit still' until I move them.

My albums were created three iPhones ago (about 8-10 years) by syncing my phone to iTunes through my computer. They were stored on the hard drive of my computer in carefully curated folders. The computer died, and I no longer had access to them. This didn’t bother me because I could transfer data from iPhone to iPhone and the photos migrated in the transfer. With this update, all those photos are gone. Who can I contact, and how can I get them back? All my family memories (weddings, funerals, celebrations, etc.) were there.