Camera app crashing on my iPhone 16 Pro Max

Having issue on my iPhone 16 pro max 512 gb when launching camera control from Lock Screen it’s crashing the camera app. Screen turns black and crashing. Also phone seems to be getting abnormally hot when playing games or recoding video for a short period of time. Anyone else experiencing these issues and wondering if it’s a software or hardware issue.



[Re-Titled by Moderator]

iPhone 16 Pro Max, iOS 18

Posted on Sep 26, 2024 11:33 AM

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Posted on Oct 8, 2024 5:21 PM

Worked with Apple Support. We tried reapplying the latest upgrade via my Mac and the phone in restore mode. Problem persisted a couple days later. I was advised the next step was to completely wipe the phone and reinstall everything from scratch, not from backup, as the culprit is likely somewhere in my backup. I did that over the weekend, took about 8 hours. It's been two days without the issue returning. I will continue to monitor.

401 replies

Oct 1, 2024 11:33 AM in response to torrey145

Also having this issue - have checked for updates and force restarted several times. It only fixes it temporarily and then it continues to crash any time I open it, whether it's using the wake button, the lock screen icon, or opening the app while the phone is unlocked. In general, the phone seems incredibly sluggish, I noticed this especially during one instance where the camera app did open, but started clicking as if I'd pressed the button multiple times and it was catching up

Oct 2, 2024 6:13 PM in response to torrey145

i have 16pro max…So I’ve been having the same issue. Camera shuts off and battery changes percentage mid way from 38% to 1%. I went to apple they trouble shooted it and they swapped me out another phone. It seemed to work but today I went to take a picture and it crashed again. I spent over 3 hours in the store and this “new” phone is having the same issues!! What else can be done?!?

Oct 2, 2024 7:47 PM in response to torrey145

I just purchased the iPhone 16 ProMax and I have experienced the same issues: the camera crashed and the screen turned black, when trying to take a picture using the side button. So dissatisfied. I returned the phone today, and will not buy it again. I have the iPhone 15 ProMax, it works fine. So much excitement and show off for a phone that does not work, and almost $2000 for the 1 TB phone.

Oct 4, 2024 7:55 PM in response to torrey145

I experience the same issue, Apple already changed my previous iPhone 16. (after 4 days of use) to a new iPhone 16 Pro , I experience he same issue with the second phone. IOS update 18.01 was not resolving the issue. Please solve the problem, otherwise I am forced to return this device too. Device doesn't worth too much without a working camera, it’s shameful Apple could sell such bad quality phones. Next time I will just simple report the company to Department of consumer Affairs . Sorry Apple but for $1200 you need to do better.

Oct 5, 2024 1:58 AM in response to torrey145

iOS 18.0.1 has not resolved the camera crashing issue in my iPhone 16 Pro Max 512 Gb. The camera crashes on any mode for me not just macro mode as mentioned in the iOS 18.0.1 fix release notes. Camera crashes - screen turns black - battery goes to 1% and iPhone hangs for a few seconds and recovers ... same cycle repeats ... camera app is unusable ... really hope this gets resolved quickly ...

Oct 6, 2024 5:31 PM in response to torrey145

Same here but it crashes when I take a picture however I start the camera app. As has been reported a restart temporarily fixes the problem. I called Apple support but my call was "accidentally" dropped by a confused representative. I guess we'll just have to wait for Apple to fix the issue. Hopefully it's a software problem and not the hardware.

Oct 9, 2024 1:19 AM in response to crells

After updating to 18.0.1 I thought my crashing might have been fixed. 18.0.1 does NOT fix this. Camera had been working faultlessly since the update, but again at a moment when I want to take a photo it crashes. App opens fine, press the shutter, screen goes black with a red dot in Dynamic Island and then the app crashes back to desktop. That then persists until I restart with vol up, down , power cycle. My opinion of apple is changing rapidly.


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Camera app crashing on my iPhone 16 Pro Max

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