iPhone 16 Pro not turning on

My wife’s iPhone 16 Pro is not turning on. Several times I have had to push the top volume, bottom volume and then hold the right power button until the Apple came on. And it took much longer than 10 seconds and instead of it coming on by itself, the Apple would show only after I held and released the power button. Did she get a lemon or are others having this problem? She gets a new phone every year so this is not an operator error.

iPhone 16 Pro

Posted on Sep 27, 2024 5:04 PM

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Posted on Dec 4, 2024 12:54 PM

Everyone is most certainly not having this issue. Force Restart your iPhone, which will likely solve this:


  • Press and quickly release the volume up button
  • Then immediately press and release the volume down button
  • Then immediately press and KEEP HOLDING the side power button. KEEP HOLDING it past the swipe to power off and KEEP HOLDING it until the screen goes dark and KEEP HOLDING it until you see the Apple Log, then let go. This stage can 15 - 20 seconds so don't let go until you see the Apple Logo
389 replies

Oct 24, 2024 12:24 PM in response to Lilisbuddy

This happened to me repeatedly. Three times. Spaced out by about five or six days apart. It started about a week and a half after I got the phone in Early Sept as a preorder. I happen to have an Apple Store near me so first I used a chat help. They gave me the hard reset solution. First time it took about 12 or 13 tries. Second time took over 50. Third time I did it for about 45 minutes on and off. I think it took in excess of 100 times maybe 150 times. But it did come on. I brought it back to the Apple Store and they told me that I had to delete everything and reinstall the software in order for them to determine if it was hardware or a software problem. This I did and it reoccurred. I went back to Apple Store got a replacement 16 Pro and after a nightmare losing I my phone number for a day with T mobile not able to sort out how to fix it, due to the terrible tech I got from Apple. now I have my phone working again. I’ll let you know if the problem occurs. But I had to go to the Apple Store and get a new iPhone 16 Pro.

Dec 17, 2024 7:49 AM in response to Enricoboussier

Enricoboussier wrote:

Same thing just happened to me today - the iPhone 16 PRO won't switch on no matter how long I keep the right button pressed - The battery was probably around 80% when it happened - Anyone at APPLE can pick this up? Thank God I had a space old iPhone 12 Pro in my bag which I am now using but this is extremely disappointing for a device worth 1,500 USD!

You need to Force Restart your iPhone. Just holding the side button won't turn it back on. Follow these directions and for the final step, KEEP HOLDING the side power button for however long it takes for the Apple Logo to appear --> Force restart iPhone - Apple Support (CA)


Dec 18, 2024 10:10 AM in response to carriedmeaway

Update: If you try the hard reset with no luck, you need to go to the Apple store. They attempted a manual hard reset and nothing. They have a mechanism in the store that they can run to basically for a reset that is not the volume up, volume down, power button, and nothing. They also ran an HDI to power on and he said it was essentially a "this phone will never power on ever again." They do not know why it did this and the phone was received 1 month and 4 days ago. Going to the Apple store and them running the HDI to power on will definitively tell you if there is any hope left in the phone. It's wildly inconvenient but at least there is an avenue to get answers.

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iPhone 16 Pro not turning on

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