Apple Music crashing after iMac Sequoia OS 15 update

Hi All,

I installed the Sequoia OS 15 update on my M3 iMac, and now Apple Music crashes after about 15 minutes of use, when I try to drag a song into another playlist. Is this a known bug, and if so, when is the new update coming out to fix it?

Thanks,

Steven

iMac 24″, macOS 15.0

Posted on Sep 29, 2024 8:35 AM

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Question marked as Top-ranking reply

Posted on Feb 1, 2025 4:04 PM

Also experiencing this since I updated to Sequoia 15.2, and finally identified the conditions under which this happens:


If you drag and drop a song in a playlist, and that playlist is set to view "as Playlist" in the "View" settings, and the song you try to drag does not have an album title, then Apple Music main thread crashes with a swift::swift_dynamicCastFailure.


If you try to drag the same song with the "View" set to "as Songs", or any other view besides "as Playlist", then there is no crash.


If you edit the metadata of the song to have an album title, and then allow the playlist UI to refresh by clicking on the playlist in the sidebar again, and then attempt to drag the song, then the app will not crash.


In contrast, if you edit a song without an album title to have an album title, save, but do not allow the playlist UI to refresh (so that the UI is still not showing an album title), and then try drag the song, the app will crash.


This is reproducible every time.


This is a SwiftUI bug and has nothing to do with the specific of the song, or even the underlying metadata. The temporary workaround is to view your playlists "as Songs".


OS: macOS 15.2 (24C101)

Apple Music: 1.5.2



42 replies
Question marked as Top-ranking reply

Feb 1, 2025 4:04 PM in response to StevenArtist

Also experiencing this since I updated to Sequoia 15.2, and finally identified the conditions under which this happens:


If you drag and drop a song in a playlist, and that playlist is set to view "as Playlist" in the "View" settings, and the song you try to drag does not have an album title, then Apple Music main thread crashes with a swift::swift_dynamicCastFailure.


If you try to drag the same song with the "View" set to "as Songs", or any other view besides "as Playlist", then there is no crash.


If you edit the metadata of the song to have an album title, and then allow the playlist UI to refresh by clicking on the playlist in the sidebar again, and then attempt to drag the song, then the app will not crash.


In contrast, if you edit a song without an album title to have an album title, save, but do not allow the playlist UI to refresh (so that the UI is still not showing an album title), and then try drag the song, the app will crash.


This is reproducible every time.


This is a SwiftUI bug and has nothing to do with the specific of the song, or even the underlying metadata. The temporary workaround is to view your playlists "as Songs".


OS: macOS 15.2 (24C101)

Apple Music: 1.5.2



Feb 3, 2025 7:22 PM in response to zalzebub

Everything you describe is reproducible on my end.


Thread 0 Crashed:: Music main Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib        	       0x191297720 __pthread_kill + 8
1   libsystem_pthread.dylib       	       0x1912cff70 pthread_kill + 288
2   libsystem_c.dylib             	       0x1911dc908 abort + 128
3   libswiftCore.dylib            	       0x1a244046c swift::fatalErrorv(unsigned int, char const*, char*) + 136
4   libswiftCore.dylib            	       0x1a244048c swift::fatalError(unsigned int, char const*, ...) + 32
5   libswiftCore.dylib            	       0x1a2433de4 swift::swift_dynamicCastFailure(void const*, char const*, void const*, char const*,

... plus 850 more line of stack trace and reporting.


The two fixes you mentioned work. I can view the playlist "as Songs" OR add an album title to a song without one when viewed "as Playlist".


In my original post, I wondered why this only happens to one large frequently used playlist and I observed a detail. Create a new playlist with File -> new -> playlist and name it. Put a couple songs in it and the playlist UI will have a row for Song, Artist, Album, and Time at the top.



I can move songs around in ANY playlist, with or without an album title in the meta data, that has these four columns. My playlist in question does not have the "Album" column.



I can only move songs around in this playlist that have an album title OR I have to view "as Songs". To get around this. I created a new playlist and added all the songs to it. No good. I've identified three songs that, when added to this list, remove the "Album" column from this new playlist. When I add any of these three songs to another playlist, they do not have any effect on the "Album" column. My new playlist is 600 minus those 3 songs and works as intended. Yes this took a while as I transferred them in small groups. Still digging but this seems like a Swift UI issue like you mentioned. The three songs in question all have title, artist and album titles.

Oct 14, 2024 3:19 PM in response to StevenArtist

Is your music on an external drive?


There seems to be a problem with indexing a particular drive. This is noted by

  • spotlightknowledged - High CPU Use - Responsible for indexing files on your drives
  • media-indexer - High CPU Use - Specifically for indexing media files like Music.
  • suggestd - High CPU Use - Processes the info gained from the indexed files


I would start by eliminating the Hub and all external devices to see if it resolves the problems, then start adding drives directly connected to the Mac. This is one source of a Kernel Panic problems and why it says it may be Hardware related. See if it makes a difference when you add the Hub to the mix. Many times the Hub has been identified as the source of the problem. I assume your Hub is self powered, as there may not be enough power provided by USB. If you are able to identify an external device causing the problem, then steps may be taken to resolve it.


I would also experiment with Rebuilding the Spotlight Index and excluding some of the drives to see if there is a particular drive that is not allowing Spotlight to successfully index the files. It will take some time to let Spotlight finish the index.

Rebuild the Spotlight index on your Mac - Apple Support


As for software, you look pretty good. The one thing that stands out related to the indexing of the files is the Adobe Content Synchronizer Finder Extension. Not sure if you are actively using Adobe Acrobat or if it was installed for another reason. The one kernel panic started on 9/18 when Adobe Acrobat was installed for the second time. I have no specific information about a compatibility problem with Sequoia so I can't call out that specific app, but if you want to test with Adobe installed start by using the uninstaller, then make sure these files/folder have also been removed:

  • Applications/Utilities/Adobe Sync
  • /Library/LaunchDaemons/com.adobe.ARMDC.Communicator.plist
  • /Library/LaunchDaemons/com.adobe.ARMDC.SMJobBlessHelper.plist
  • /Library/LaunchDaemons/com.adobe.acc.installer.v2.plist
  • /Library/LaunchAgents/com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist
  • /Library/LaunchAgents/com.adobe.AdobeCreativeCloud.plist
  • /Library/LaunchAgents/com.adobe.ccxprocess.plist


All those files are running on startup to support Adobe. You can find these files by going to Finder > Go > Go to Folder, then enter the first part of the location like /Library/LaunchDaemons or /Library/LaunchAgents, and you will see those files there.

Feb 4, 2025 1:24 AM in response to zalzebub

I can confirm that the bug is still present in 15.3 and remains quite reproducible; Music will crash when I attempt to drag a song with "Unknown Album" property into another playlist. Such media will be probably be present in the Music tree under "Unknown Artist".


An effective workaround is to select all songs in the playlist and assign an Album name (likely related to the playlist name :)). Songs may then be dragged to another playlist and the media file will be moved to a newly created directory in the tree.


I found no anomalies in exported playlists, file names and media file metadata (Unix stat(1) command).


Apple seems to be enamoured with AI these days (I turned it off). Perhaps their AI may help them to do elementary QA in regression testing and debugging. Then again, perhaps it may not ...


Music: 15.2.56

OS: 15.3

Darwin Kernel Version 24.3.0: Thu Jan 2 20:24:06 PST 2025; root:xnu-11215.81.4~3/RELEASE_ARM64_T8103 arm64

Oct 14, 2024 10:01 AM in response to Edontso13

Edontso13 wrote:

This exact situation is affecting me as well. Music crashes every time I drag a track to another position. I hope an Apple solution can move this narrative forward, sooner than later.

I can confirm that for me on Sequoia, that I can move tracks across many different playlists, so it would not be a system wide bug that affects every user. There may be a third party app that is interfering with the normal operation of the OS and is installed to launch on startup. These could be a syncing service such as OneDrive or DropBox that is corrupting the music file when it is trying to sync or CleanMyMac which is known to crash apps. For more details on what is installed on your computer that could be causing the problem, post the free EtreCheck report. It contains no personal information, but will show system processes launching on startup and give more details about crash reports that may identify the problem.

How to use the Add Text Feature When Post… - Apple Community

Mar 9, 2025 9:05 PM in response to Kas2025

For the users who have experienced this it was due to the song not having an Album associated with it. Is that the case for you? If it is, then it would appear to be a bug, but until it is resolved, you can add anything in the album field to prevent the crash. I haven't had a crash in Music on Sequoia, but all of my songs to have an album listed for each song.

Oct 26, 2024 9:05 AM in response to Mac Jim ID

Hi Mac Jim,

Thank you for all of the information. Most of my music is on an external seagate 5 tb drive, that is powered by wall outlet as well as the usb hub it is plugged into. USB hub is plugged into a self powered hub that is connected to my M3. This is the 2nd hub. I have a 2 TB stick drive installed in it.


"USB C Hub for iMac 24 inch 2021/2023, Minisopuru iMac USB Hub Support M.2 NVMe SSD, iMac Accessories for iMac M1/M3, iMac USB Adapter with USB C 10Gbps, USB A 3.2, SD/TF, M.2 SSD."


This 2 TB drive disconnects sometimes when asleep. I run diagnostics on that and the 5 TB when there is an issue. I didn't have any Apple Music problems until the update though. I spent 3 hours with a senior Apple tech man, and he said this is a known issue, and they are working on an update fix.




Nov 24, 2024 1:42 PM in response to StevenArtist

I updated to 15.1.1 and it appears that my Apple Music problems on my iMac are gone. Yay! Unfortunately, I keep getting the error that I have too many programs open, and I must close things down. I told the Apple Senior Advisor, when he replaced my lemon iMac 2020 after three years with this computer, that 8 Gb of ram wasn't going to do it with me being and Adobe AI and Photoshop user, but he said it would be fine. If I could upgrade the memory, it would, but I'm stuck. Also, after every time I am forced to restart, my finder window previews settings default back to the icons. As long as I am belly aching, I hate the apple Magic Keyboard. I replaced it with a $20 gaming keyboard with large keys, and it works much better with my art programs. Also the Magic Mouse jumps all over the screen sometimes when I accidentally move my finger a millimeter sideways. I have a wired staples mouse to fix that problem. Now I can get some work done! And finally do my Christmas playlists in Apple Music.

Nov 9, 2024 6:32 AM in response to BrewsterMcCloud

Sorry you are having issues as well. I am not sure if I posted on here, but a month ago I spent 3 hours with a senior advisor running tests and doing video recordings to catch the crashes. He said to be patient, when when there was an OS update he would let me know and "hopefully" it would fix it. There hasn't been an update, and I still have all the same problems. Can't even change the names of my playlists. The name changes in the playlist window, but not on the left playlist list, and then a few seconds later, they both revert to the old name. Still crashing when dragging songs in the playlist. I made one playlist, then it just went away. It's funny, I saw the new M4 Laptops have come out, with a hefty $3200 price tag for the top of the line unit. Why would I pay that high price if I know one of my most used programs won't work?

Dec 19, 2024 11:44 AM in response to StevenArtist

I'm having the same problem. It started with the Sequoia update. Sequoia 15.1 (I think) solved the problem. Meanwhile, I got a new Macbook Pro at the end of November. When I did the Sequioa 15.2 update the problem started all over again on my new Macbook. This is very frustrating becasue I use spoken word recordings all day every day I work with clients. It's also frustrating that the problem got fixed after an update and now is a problem again. I went through and got rid of potential softward that could interfere with Music. It was only the update that fixed it. Apple broke it, fixed it and broke it again or so it appears.

Feb 1, 2025 12:13 PM in response to StevenArtist

I have been experiencing this issue since upgrading to Sequoia. I'm now on Sequoia 15.3 and it is still an issue. I've noticed that it affects songs that were not purchased through the iTunes store more often than songs that were. The issue is only observed when trying to rearrange songs in one large, frequently used playlist in my library with a click and drag. I can move purchased music *sometimes* but can not move imported mp3 files at all. It always results in a crash and close. Possibly an indexing issue?


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Apple Music crashing after iMac Sequoia OS 15 update

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