After upgrading to iOS 18, CarPlay is crashing randomly

After upgrading to iOS 18, CarPlay is randomly crashing my entire infotainment system. It has happened trying to adjust settings in CarPlay, replying to a message, creating a new message, sending messages. I'm also not receiving popup notifications on the screen unless I have CarPlay open. This makes the application completely unusable and makes me want to switch to Android Auto. I need to be able to send/receive messages hands free while I'm driving for my job.



[Re-Titled by Moderator]

iPhone 14 Pro, iOS 18

Posted on Sep 30, 2024 3:40 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 22, 2024 1:14 PM

UPDATE So I did everything recommended in this thread and nothing worked. The only solution that worked was to go to my Mazda dealer and have them update the Mazda Connect software. I just did it today. Cost me $87.50 😐 but now the problem is fixed. I can now text or do any voice commands without it crashing.

58 replies

Oct 12, 2024 12:34 PM in response to NerdyUmicorm

Fixed my issue. After upgrading to ios 18 my car play was not working correctly. I drive a Jeep Grand Cherokee which uses uconnect to control my entertainment center. Car play ios 18 was muting my volume and acting funny on phone calls. I contacted apple care 3 different times. Each time I spoke with 2sd level supervisors. We worked through all the logical settings with no luck.

I googled the issue and found one person who discovered that you should try turning off "Vocal Shortcuts." I had set up a couple vocal shortcuts I deleted them and turned vs off. Worked for me. Go to settings-accessibility scroll down to Vocal Shortcuts and turn off. I also deleted car play from my phone and my Jeep and reinstalled just to make sure. Resolved my issues. Hope this helps.

Dec 12, 2024 6:58 PM in response to NerdyUmicorm

I too had this problem in my brand new 2024 Nissan Xtrail. I checked all my of settings on my phone to ensure Apple didn’t disable CarPlay functions. That did nothing for it and all settings were fine on my phone.


I then factory reset my car stereo and this fixed my issue completely!!


if you guys haven’t tried resetting your car systems to factory settings, maybe try that and see if that works for you guys? Good luck!! It was so annoying not having CarPlay functions, I cried and was so anxious until I had it fixed as I am hopeless without maps to a place I have never been before! 😅😂

Sep 30, 2024 4:06 PM in response to NerdyUmicorm

Have you done the basics? Checked to see if your car headunit has an update? Turned off VPN on your device if you have one (it is a known issue that has existed before iOS 18 for some users)? Restarted your device? Contacted Apple directly for support (via chat/text/phone)? Whatever may be going on for you and some others it’s not a universal issue affecting all CarPlay users but would still need to at minimum be reported to Apple in case there is a bug that they can address. I personally have had no issues with iOS 18 and CarPlay (wired or wireless) in any of our household vehicles with the new iPhones or with older iPhones updated to iOS 18

Nov 7, 2024 6:12 AM in response to charlesrn

From what I’ve heard it’s an incompatibility with the radio firmware and the iOS update. I believe iOS 18.2 is supposed to address it but I don’t believe there is an expected release date yet. Still haven’t had any issues since I had the dealer put in the new radio receiver. Maybe have the dealer check if there’s a firmware update for your infotainment center?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

After upgrading to iOS 18, CarPlay is crashing randomly

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.