The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
when i want to update my apps an old gmail account appears on the screen of my iphone asking for its password which i don't know. i tried to reset the password but the iphone said it is unsupported account. I don't know what to do.
iPhone 15 Pro Max, iOS 18
Hello,
For help with an invalid/not-active/not-supported account you need to contact Apple.
To reach Apple Support for an account issue:
1. Click here --> https://getsupport.apple.com/?caller=cups&PGF=PGF63005
2. Select: Disabled Apple ID
3. Select: ”The Apple ID is not active" alert
4. Select: “Continue”
5. Select a chat or telephone call option.
or:
Contact Apple for support and service by telephone --> Contact Apple for support and service - Apple Support
unfailed gmail account
