Homepod 1st gen doesn't reboot

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Level 1

8 points

Homepod 1st gen doesn't reboot

Apple Home(kit) suggested a software upgrade for my 2 Homepods (1st gen). I followed the upgrade procedure and one works fine, the other one seemed to be stuck. On the display the + and - symbols flash white (simultaneously).

The hard factory reset (touching top screen while powering or after 5 seconds doesn't work. Although the screen had the swirling red circle, the two reset beeps are not generated and when releasing the touchscreen (even after more that 60 sec) switch back to the flashing + and - symbols.

I cannot find (Apple) support for the Homepod 1st gen as I live in the Netherlands where Apple never released the Homepod 1. In neighbouring Germany the device was sold by Apple, however getting (repair) support seems impossible. Something I've not yet experienced by Apple.

HomePod, 18

Posted on Oct 16, 2024 2:11 AM

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Answer 1

Vancouver22

Level 8

36,758 points

Oct 16, 2024 2:33 PM in response to MeeBi

when the OG HomePod volume are flashing I’m afraid it has died. It’s been discontinued and therefore the warranty long expired.

You can try the hard Reset again by first unplugging for over 24 hrs, then plug back in and proceed as you did but it likely won’t revive it. I’m sorry.

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Answer 2

aktanf

Level 1

4 points

Nov 18, 2024 9:13 AM in response to MeeBi

There is a very viable potential fix for this issue that you can find in some external sources like nicsfix and **. Although it is possible that there is a hardware issue (it can happen during the updates as the logic board gets quite hot and can cause a malfunction on weaker components), it is very likely that the software is the culprit. If you were living in the US, I'd recommend you to send it over to Minn-Tech.com. I believe they provide this service. Nonetheless, there is a method of tapping into the diagnostics port at the bottom of the 1st Gen HomePods that are not designed for the consumer to tap into, but with the right equipment and software, you can put the unit on the DFU and restore modes and reinstall the entire software, which would be worth a try. This is the only advice I have for what it is worth. Sorry this happened to your HomePod. They sound great when they work.

[Edited by Moderator]

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