You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I received my new Magic Mouse USB-C model, running 3.1.4. The issue is that it does not scroll up or down when swiping on the surface. I tried it on 2 macbooks. The mouse does not scroll. I can click and point, but not scroll. My old magic mouse scrolls fine.
I spoke to a senior support specialist this morning. She confirmed that even though the Apple product website says these devices should work with older versions of macOS, they do not and that the senior technical management is aware and working on a fix.
I spoke to a senior support specialist this morning. She confirmed that even though the Apple product website says these devices should work with older versions of macOS, they do not and that the senior technical management is aware and working on a fix.
Apple is there a configuration file one can add so the USB-C Magic Mouse gestures are recognized in MacOS 14.6.1 or 14.7.1?
I.e. people with work laptops cannot just upgrade MacOS, the MacOS version is controlled by the Tech Infrastructure (IT) department.
I can confirm it is NOT working on 14.7.1, same issue. The mouse does not scroll.
Probably worth a separate post but the new USB-C Magic Keyboard also isn't working correctly (Touch ID and Multimedia Keys don't work)
Web site says MagicMouse USB-C compatible with MacOS 10.11 or later. Box says "latest version of MacOS required." Scrolling and gestures DO NOT WORK with MacOS 13 or 14.
I'm on Ventura 13.7.1.
Returning the mouse.
Please fill out the Feedback - Magic Mouse - Apple to notify Apple.
Same here. I upgraded my personal laptop to 15.1 and it works. Unfortunately my work laptop is stuck on 14.7 for who knows how long :(
Same problem,USB-C Does Not Scroll just unwrap my New Magic Mouse USB-C.
The USB-C Magic Mouse gestures do NOT work on 14.6.1 and 14.7.1. I tried both versions.
One needs to upgrade to 15.1.
But for people who cannot upgrade this is annoying.
Apple please post a work around for existing users so that older versions of MacOS will recognize the new USB-C Magic mouse gestures.
Is there configuration file one can add?
Same problem on M3 MBA on 15.0. I'm updating to 15.1 right now.
Cannot pair via cable. But I'm able to connect via Bluetooth setup. But all the settings for gestures are missing and scrolling is disabled with no way to enable. Weird mouse tracking too. This is my first Magic Mouse so I'm surprised how buggy this "apple ecosystem" device is.
I just had this same experience as well. And unfortunately, I can't upgrade yet since it will break compatibility with software that I need for work. Super frustrating. I went through Apple Support in hopes of at least getting them to log me as another data point for this problem, but the support tech didn't really seem interested in the resolution once I mentioned I was still on 14.7.1; even after pointing out that the website says it should be compatible.
Had the same issue, I updated my MacBook to MacOS 15.1 and it just worked
Has anyone confirmed it's not working on 14.7.1 which was released on Oct 28?
Yes, I made them aware of the magic keyboard touch ID issue as well
Same here, my laptop works perfectly running 15.1, but on my work laptop running 14.7.1, the mouse does not scroll and macOS doesn't recognize it as a "magic" mouse. (None of the touch settings/gestures show up under "Mouse" in System Settings)
I'm using 15.1 and my trackpad still won't scroll at all on Bluetooth. When it's plugged in it works perfectly.
When on Bluetooth, not only does scrolling not work, but the tracking speed is also very slow and doesn't seem to be responding to tracking speed settings changes.
New Magic Mouse USB-C Does Not Scroll
