Metadata on video files missing when downloaded to Windows 10 PC via iCloud.

This has been functioning 100% for years until THE DAY I updated my iPhone 15 Pro Max to iOS18. Video files taken BEFORE the update still download complete with metadata. So the problem must be iOS18 has changed the file format itself???


I have 2 other devices updated to iOS18 and they exhibit the same problem. So it's not iPhone 15 related.


Metadata is present and correct on PHOTOS downloaded to the PC no problem.


NOTE: The metadata is still present on the file info on the PHONE!


I have contacted Apple about this, but got nowhere. My only hope is someone had the same problem and fixed it with ease and thought nothing of it.


CLUES:

1) if I change the camera format from my usual Most Compatible to High Efficiency, the metadata does download with the video.

2) if I convert the downloaded MOV file to MP4, the metadata re-appears.


The downside to this is, when I download my holiday videos, there's no way of putting them in sequence as the Date Aquired or Taken fields are blank.


Anyone put me out of my misery?


Michael



iPhone 15 Pro Max

Posted on Nov 2, 2024 6:55 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 20, 2025 11:50 AM

iOS/iPadOS 18 introduced QuickTime FullFrameRatePlaybackIntent tag. It seems currently Windows might be incompatible. If that tag is present, Windows might fail to display thumbnails and most metadata items in its Details panel (Media created, resolution, frame rate, audio details etc).


Until this is fixed in Windows a workaround is to remove it with exiftool v13.09 or later:


exiftool -m -P -overwrite_original -Keys:FullFrameRatePlaybackIntent= movie.mov


High frame rate playback option in iOS/iP… - Apple Community


https://exiftool.org/forum/index.php?topic=16824.0


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36 replies

Dec 15, 2024 12:45 PM in response to mlhifi

I use my windows pc as my personal icloud. in fact 2 pc's 1 as a backup of the main files as i have them on demand. i delete the .aae files and all the ZERO length video files,this save s a lot of space, i cant just delete the smaller video files as some are 4 -5 seconds of actual video, i want to keep. i currently have 4TB of data kept going back to 2011 please fix the meta data for aspect, length especially length. I dont want to convert until i create my videos and it also wastes a lot of time just to sort and delete files not needed

Dec 24, 2024 8:53 PM in response to mlhifi

Hello there,

Did you ever find a solution to this? I just downloaded all my photos to my PC for my semi-annual backup and everything after I updated to IOS 18 is a complete mess. I started looking around and this thread has been the most helpful; but it still doesn't seem to show a solution for how to get the metadata, and in particular the date taken, to show up in windows explorer and the file properties.

Jan 3, 2025 6:48 AM in response to mlhifi

I agree, this is a problem that should not have existed. Does this P3 cameral integrate with the home screen at all? My biggest issue with my 3rd party cameral is unlocking the device and navigating to the camera app, especially when its a spur of the moment video I'm taking.

Also, is the P3 camera the one developed by Thomas Blackburn? My search for P3 camera didn't return any exact results.

Thanks!

Jan 7, 2025 5:23 AM in response to pleeseemailme

As far as I can see, P3 does not integrate with the home screen, unless there is something in the extensive settings that I'm missing..

Yes, this is the one I was referring to.

You can try it for free, see if it fits your needs. I eventually paid for the full version.

I get what you're saying about spur of the moment 'shooting', that can be annoying to have to unlock and navigate. I have put the icon where the integral Apple Camera icon was.

Jan 25, 2025 6:57 AM in response to Matti Haveri

What a great find Matti, I would never have discovered that in a thousand years!

And yes, just checked 2 video files, 1 from before iOS18 and 1 after. Sure enough, that tag is there on the latter file!

Slightly laborious to do 1 file at a time, perhaps a batch script would be possible?

I have no idea about this type of inner-workings so that's me out.


I just tried a way to edit the file but I haven't a clue. I tried renaming to exiftool.exe as suggested in the docs and run CMD but I am lost from there. I am guessing it's all about getting the correct folder allocation to where the files are? I will keep pushing on; only way to learn.

As I have mentioned in this thread before, I'm in my 70's so it doesn't come that easy!


Watch this space!!

Jan 30, 2025 5:10 AM in response to pleeseemailme

pleeseemailme


Thank you for those links. However, I have driven myself crazy, using exiftools within a folder in the root directory. I can see all the metadata of my video file but to delete just one tag is turning me to drink!

I think I'm getting there but then all I see is error after error!

I know syntax is all important, but I never really understood all the various terms.

Onwards and upwards.


Bottom line, all I want to do is delete the tag "Full Frame Rate Playback Intent"

As Matti said, it's the only field that is an added extra. ALL other fields are present in both pre and post iOS18.

Feb 13, 2025 6:34 AM in response to charlie95722

Thank you charlie95722. I haven't tried it yet, but it obviously works.

I too used to work in DOS so it's kind of familiar, but I am not confident at all when it comes to PowerShell or Command Prompt.

But I am happy to give it a go.

I will report back on here when I have tried to convert my (so many) videos.


It would be nice if Microsoft would allow this extra line in the metadata to NOT prevent, at least, the Date Taken.

Feb 17, 2025 6:58 AM in response to charlie95722

charlie95722, 80 eh? I am mid-70's but I have memory issues for one reason or another, so sadly I am finding it difficult despite my stint using DOS and writing in Machine Code Language, ie loading registers etc with their values.

I haven't got around to it yet but I will.


It's interesting that Microsoft have said they are "working on it". For anyone from Microsoft in programming, this is a piece of cake so I expect a resolution soon ha ha (won't hold my breath!)


To reiterate, in the beginning, ie, last year, I approached Apple and had lengthy discussions with them but got nowhere. I was also in touch with them via email which, eventually, stopped responding to me. I took that as a sign!!

I will soldier on. Thanks for all your help, it really should help me when I get around to it.

Michael


Mar 1, 2025 4:28 PM in response to charlie95722

Using these instructions I was able to update my videos, thanks for your help. I wasn't seeing thumbnails or Date Created stamps and this fixed both.


The weird issue however is that when I load the files into Windows Movie Maker (I know it's a 2012 application, but I like it and it works), none of the updated videos have audio. I've installed the K-Lite codec package but that hasn't fixed it. If I were to watch the videos normally, they have audio. I just like to consolidate all of the videos of my kids into a single video.


When I consolidate the videos into a single video, the resulting video does have audio but I can't hear any audio while editing in Movie Maker and there are no waveforms on those videos.


I'm open to any suggestions people may have on this.

Apr 7, 2025 12:23 AM in response to mlhifi

This has made my iPhone redundant in terms of video production. I spoke to someone on the Apple helpdesk last week who told me it was Microsoft's issue. I fail to see how a change made by Apple makes it Microsoft's problem to resolve.

I'm due to change my device in the next month, if this issue persists then it'll be goodbye to iPhone after many years.

Apr 8, 2025 3:59 AM in response to mlhifi

Thanks for the reply. I spent far too long trying to figure out the exiftool yesterday without joy. I have found that using VLC as a batch converter is incredibly fast, but creation dates on the converted (new) files need to be edited individually which takes so much time. (I'm still struggling to see why Microsoft need to address a change made by Apple.)

Having to use a mac for work, I can safely say that I'll not be buying one anytime soon I've loved all my iPhones, but would gladly use the mac as a door wedge! I guess it's lucky this issue has arisen at the time I'm considering changing device. I may be looking at alternatives now rather than newer iphone models. Apple did tell me it's not possible to roll back to ios17, but I may try and install an old back up at the weekend. Nothing to lose...

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Metadata on video files missing when downloaded to Windows 10 PC via iCloud.

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