Mlhifi, Expanding on my first reply, I did contact Apple Support and the rep was very helpful and understood the issue. We went thru looking at .mov files from IOS17 that showed thumbnails and meta data in Windows Explorer and then at files from IOS18 that did not show those items. He was able to see the problem. He then confirmed that Apple “messed” with the FullFrameRatePlaybackIntent tag in each .mov file (either added that tag or set it to “1”). He then said that it is up to Microsoft to update their software to handle that new setting – Apple won’t change what they did.
I then contacted Microsoft Support and again got a rep who understood this issue. He confirmed people have reported it and that “engineers are working it.” (what ever that actually means). I told him I had found workarounds but they appeared difficult or time consuming to implement and hoped Microsoft would
make this a priority. After the call, he did send me an email again confirming Microsoft is working on it and a link to Microsoft’s answers.microsoft.com forum:
iphone videos transfered to W10/11 no longer have thumbnail images nor - Microsoft Community
This post is similar to Matti Haveri’s post in discussions.apple.com, but adds a couple necessary steps. What I did is:
1. Download the free “exiftool” for Windows 64 from exiftool.org. It is a zip file.
2. Extract All from the location where you saved the download – in my case it put the extracted files in a subfolder
3. Make a copy of the “exiftool(-k).exe” file and rename to “exiftool.exe”
4. Open the command prompt – this may vary on what version of Windows you are using. In Windows 11 Pro, right clicking the start menu and selecting “Terminal” opened PowerShell. The default directory it opens in is your username folder. Note, the exact syntax may depend on which version of the command prompt you use.
5. Follow the steps in my first reply.
6. Once you get the syntax of the command correct, pressing enter should run the exiftool program on the .mov files in the directory you entered. Then just change to the next directory and run again. It is very quick.
7. I take screen shots of the Powershell window so I can refer back to see what worked and what not. Then when I get the syntax correct, I copy it to a text file to save it for the future.
I didn’t move my .mov files as they are in folders by month taken. So in my command line text in my first reply, I just changed the name of the folder containing the .mov files. I did this for each month. Processing 50 files only takes about 1 min, depending on how large the .mov files are (mine are usually under 15 seconds).
Similarly, you can keep the exiftool.exe in whatever folder you want. Just change the command line prompt to that directory using the “CD” command. Then in your command, include the path to the folder your .mov files are in, being careful of proper syntax for folders with spaces in their name.
I am 80 and was able to figure it out. If you are only in your 70’s, and used to use DOS, you can do it too!
Charlie
