Front Camera not working after iOS 18.1 (22B83) update

Front Camera not working after iOS 18.1 (22B83) update.


Blue screen coming up ok opening of camera

iPhone 12, iOS 18

Posted on Nov 6, 2024 8:25 AM

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Posted on Nov 6, 2024 9:27 AM

I’m pretty sure it’s the True Depth camera IR filter that has moved out of position. Because the IR blocking filter is missing/misaligned, your camera is now recording IR light, which was previously blocked. I can’t be 100% sure, but I’m a former Apple Store Manager and have seen this issue before. Please make an appointment at an Apple Retail Store and let them check it out.


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33 replies
Question marked as Top-ranking reply

Nov 6, 2024 9:27 AM in response to prajesh2408

I’m pretty sure it’s the True Depth camera IR filter that has moved out of position. Because the IR blocking filter is missing/misaligned, your camera is now recording IR light, which was previously blocked. I can’t be 100% sure, but I’m a former Apple Store Manager and have seen this issue before. Please make an appointment at an Apple Retail Store and let them check it out.


Genius Bar Reservation and Apple Support Options - Apple


If you’re in the US, you may call 1-800-MY-APPLE or outside the US, consult the support article below.


Contact Apple for support and service - Apple Support

Nov 6, 2024 8:36 AM in response to prajesh2408

Have you tried doing a forced restart? If not, please do so. I’ve shared a link to an Apple Support article that provides steps by steps instructions if you’re not familiar with the process. A forced restart is much more than just turning your iPhone off and on. Follow the instructions and then please report back your status and include a screenshot please.


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Nov 17, 2024 8:50 AM in response to prajesh2408

If you have the pink/magenta screen it’s the physical IR filter and the camera module probably needs replacing.


If you have a Face ID issue, that’s the TrueDepth camera and you may need to have it replaced if Apple diagnostics confirms the issue.


Contact Apple Support to get the is remotely diagnosed.


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Nov 7, 2024 4:27 PM in response to Jeff Donald

I visited Apple Support. Technicians diagnosed the phone and sent the report to the Apple.

Apple Customer Care was like this can’t be happening due to the software update.

My phone has neither fallen nor got impacted by other means and was working perfectly fine until the upgrade.

looks like software was not compatible with the hardware and they are asking for charges to replace the hardware now :(

Nov 6, 2024 10:15 PM in response to Jeff Donald

My concern is how is it possible just after the iOS update.


I visited the Apple Support, they are saying the same thing about True Depth IR issue and asking for charges for the replacement.


Concern is why customer has to pay a huge amount if this got impacted by the iOS update.

I’m taking care of my phone like anything. It never fallen in 4 years and this is what we are getting.

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Front Camera not working after iOS 18.1 (22B83) update

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