Family Sharing - Why does my spouse need to ask to buy?

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Level 1

4 points

Family Sharing - Why does my spouse need to ask to buy?

I have family sharing turned on and my wife listed as a parent/guardian. Yet she needs my permission before purchasing songs. I don’t see any way to force the settings to allow her to purchase at will.

Her Apple ID says she’s over 18 and it's an adult account
Her name does not appear in Ask To Buy
When I click on her account through Family, there is not "Ask to Buy" button as there are for the child accounts

This has been asked here several times before, but the stock answers that are provided don't actually address the question and don't provide an actual solution.

For example:

Does anyone have a real solution for this?

Posted on Nov 8, 2024 5:24 AM

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Answer 1

Limnos

Level 10

419,893 points

Nov 8, 2024 8:18 AM in response to pxlar8

Maybe they haven't been answered since from everything I have ever seen or read this is essentially impossible to set up even if you wanted to? (And no, I don't remember others saying this is happened to them.) If you think this is happening then you need to talk to Apple.

Refer to this page for Apple Support features ➔ Contact - Official Apple Support

Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.

This support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple for support and service - Apple Support

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