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After years of no problems, laptop keeps crashing repeatedly, and EtreCheck and DriveDx's apparently conflicting reports

Hello,

Essential background first.

I have been on Catalina final 10.15.7 on MB Air 2017 for a long time and have been using my laptop in exactly the same way – many apps open with several-to-many windows in some of the apps, as I work-work, personal-work, read, research, play, in an interleaving way.

I seldom had any problems.

(To head off advice, I should mention that: (a) I keep a good eye on ActivityMonitor's dock icon set to CPU history, and (b) I don't abuse my laptop – while I work, etc. on it, sports streams are on the iPad and Spotify is on the smartphone.)

In early October my SSD failed and I got a slightly-used one in good health. All went well without any change for about 50 days.

Then I got three system crashes in a single day – one panic, one hang/freeze, and then a restart. The crash report window didn't stick around (or got obscured by the automatically opening apps and windows – I tried to find it, to no avail) and I could not find anything in Console.(?) The only possibly relevant message I found, I snapshotted and am attaching.

Then my laptop restarted overnight when it was sleeping with the lid closed – when I opened it, it was on the login screen.

So that's four crashes in 24 hours. I just left it at the login screen. An hour or two later I thought I heard its fan – and it was! Touched the metal around [esc] and it was hot as ****! (Why?) So I shut it down.

By this time the battery was done for, having earlier been on the skids. CoconutBattery had showed the health at 70-something percent, quickly degrading into the 60s, then down to 47 percent.

I had to replace the battery anyway but it wasn't easy to find one though managed to get a slightly-used battery. The technician said that the crashes were surely due to the battery.

CoconutBattery shows the replacement battery's health at 87 percent.

Logged into my account at the shop and brought the laptop home. Left it with lid shut (had to go out again). When I opened it at night, it had restarted – showed the login screen. So the crashes have a cause other than the battery.

So then I logged into the first-created guest account (and am still logged into that without any crash for 24-plus hours). I am not using it remotely like I normally use my laptop (so yes, work, play, everything is suspended or offloaded to the iPad and smartphone).

Did some research and then got and ran Avast, EtreCheck, and DriveDx.  

No virus found. I've attached EtreCheck and DriveDx reports, and looking forward to your input.  

Re EtreCheck's recommendation, I am loth to allow anything to auto-update, having been bitten by it and not trusting Apple after the passing of Jobs, and the Lion fiasco (and all this craziness of auto-syncing everything, the O.S. and apps trying to second-guess you and essentially 'taking over,' etc.).  

The biggest point of confusion for me is that DriveDx says that my SSD is in very good health while EtreCheck, giving a 'Performance: Poor' grade, apparently says that the SSD is done for, as reads/writes are taking too long(?)

So all I can surmise is:–

1. Some app, daemon, or file in my user-account is infected and causes these crashes.

2. The SSD is not as good as DriveDx indicates and it is unable to deal with my heavy usage of the laptop (disk mediation, and VM swap-ins/swap-outs).

Would appreciate experts' feedback.

Thanks,

Kersie


MacBook Air (2018 – 2020)

Posted on Nov 30, 2024 11:10 AM

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Question marked as Top-ranking reply

Posted on Nov 30, 2024 6:31 PM

So, a few things things:

  1. Without running Etrecheck with administrator privileges, you can't access the Diagnostic Report system and get the details of any Panic Reports - which is probably the critical piece that someone needs to see.
  2. Etrecheck and DriveDX aren't checking the same things. There could have very different outcomes. The analogy isn't perfect, but DriveDX is assessing disk health (is the disk going to have a heart attack and die) while Etrecheck is assessing fitness (can the disk run 100m sprints without having to stop and throw up).
  3. Given the other things you have mentioned, you might have multiple hardware issues - possible after SSD and battery, the motherboard is also dying...
47 replies

Dec 11, 2024 6:09 PM in response to Kersie

A fault that pulls the voltage on the SSD intermittently down could cause it to become non-responsive and trigger that kind of kernel panic - and it could be a fault in the logic board that only happens when certain conditions are met, such as thermal expansion/contraction.


Not happening on battery power could relate to a lack of thermal expansion because on battery power the laptop is underclocking to conserve power (it is an Intel).


Of course, all of this is speculative - I'm simply suggesting possible causes of the symptoms you are describing, assuming that there is a single failure going on and not multiple ones.

Dec 3, 2024 7:54 PM in response to Kersie

Tried again and this time was able to boot into Safe mode. It brought up the login screen pretty quickly.

Logged into my own account that has administrator privs, and ran EtreCheck and DriveDx and am attaching the results. Also did DriveDx's 'Quick Test' which passed.

All looks good to me except for EtreCheck's 'Failing hard drive' diagnostic that is probably generated by nothing other than my choice of my (correct) choice of 'Problem' ('Computer is restarting')

Now shall run Mac's disk first aid as outlined by HWTech.

Any thoughts?


Dec 4, 2024 10:16 AM in response to HWTech

Thanks for the reply.

I managed to save a crash report, which I've attached.

It says "Panic diags file available: YES"

Well, I went through all the reports on the left pane of Console, and when a report has multiple logs, also checked out the likely ones.

I could not find anything labelled 'panic.'

I only found in 'Mac Analytics' (left pane) four short 'Panic' reports only for specific domains while everything was running.

Please let me know if there is some report/log that anyone would like me to look at and/or post.

Thanks.


Dec 5, 2024 6:56 AM in response to Kersie

Thanks to the new posters/replies to which I'll reply from my smartphone.

For now, another crash report.


First, it crashed soon after being woken from sleep; it was in Safe Mode. It booted up in Normal Mode. Then after 10-to-15 minutes at the login screen it crashed and began to restart (I was right there and was able to boot it in Safe Mode).


Dec 5, 2024 7:37 AM in response to HWTech

Thanks for the very helpful reply.

I realize I need to get a new laptop but when the (replacement) SSD is the only problem on this one, I certainly want to keep it.

I am getting in touch with OWC - MacSales to get one. I trust it is a reliable vendor. Please let me know if there are any online channels for OEM SSDs ('Vintage' leftover parts sellers, I suppose!).

If you have any tips on it, please let me know.

As it will be my first time, I may as well ask:–

  1. Is there some clear guide, such as on iFixit, which spells out how I may DIY the replacement?
  2. Once done, is there some way to boot up so that it asks for WiFi login specs, choice of OS, and proceed to download it?

Thanks again.


Dec 6, 2024 7:33 AM in response to HWTech

HWTech, I owe you a beer! Your replies are very helpful.


Yes, OWC seems like a godsend.


I am planning to get this 500GB SSD with tools and enclosure. (Checked that it's compatible with my MB Air 2017 7,2.) That way I could try simply to re-create by mirroring off my current SSD after putting in the new one. Or should I get something else?


If you can point me to how I may mirror, I would really appreciate that too. I don't use TimeMachine; I prefer FreeFileSync but how would I boot to be able to use it? I'll probably have to install Catalina online and then restore my ~/Library and then my ~ though I'd much rather try to recreate. Otherwise I'll have to download and re-install drivers, Java, etc.


This laptop came with Sierra and I went up to Catalina (10.15.7).


I did not want to upgrade from that because this is a 'lightweight' machine and each new O.S. consumes more CPU and VM than the previous one (one route to planned obsolescence), and because after Lion you never know what weird stuff a new MacOS will bring and do – I've been on this OS since before OSX, i.e. NEXTSTEP/OpenStep so I am very aware of the sharp difference in 'New Apple's philosophy towards computing. (The [not-so] new regime seems to think that a laptop is just a glorified smartphone.)


I've asked OWC a couple of questions, if you know:

  1. What do the stars (*) before some of the products indicate.
  2. Why do the SSDs (from the same manufacturer) have such wildly disparate warranty periods – two years through five years.


Thanks again.


Dec 3, 2024 7:40 AM in response to HWTech

Tried to boot in safe mode

The progress bar simply crept along after about three-fourths of the way. Right at the end it stopped -- see photo.

I had my finger on [Shift] for five minutes then removed my finger and waited another two minutes. Then powered off.

As everything worked perfectly for 50 days after SSD replacement it can't be something about the installation of the OS.

So I suppose this all points to a bad SSD?

Anything else I can try?

Thanks to all for the helpful replies.

Dec 1, 2024 7:21 AM in response to Mac Jim ID

Thanks for your replies

Would do what you both recommend but can't

When opened lid in morning the

environment (of the lightweight account) came up and clock even updated to current time

Then it froze with trackpad and arrow responsive but nothing else then that froze too

Then it restarted

Clicked on the username to log in but then got pinwheel

Kept spinning and then something new: it lost its bright colours and became a dimlycoloured grey wheel

I powered down

Is this grey pinwheel heard of?

Should I try to boot in safe mode or do a reset?

Fyi Have asked for another SSD


Dec 5, 2024 7:13 AM in response to HWTech

Thanks and somehow I missed this.

I did run First Aid yesterday and there were no errors to fix and the SSD was supposedly okay.

I also did the short two-minute Recovery/Check.

The SSD is supposedly 'healthy' but cannot do those 'sprints,' as a poster put it. And it always has had to do a good bit of sprinting on my laptop though not now.


After years of no problems, laptop keeps crashing repeatedly, and EtreCheck and DriveDx's apparently conflicting reports

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