My Macbook Pro 2018 shuts down immediately after turning on even though It is fully charged and battery health is stated as normal.

Question

Level 1

4 points

My Macbook Pro 2018 shuts down immediately after turning on even though It is fully charged and battery health is stated as normal.

I bought this Mac refurbished, just a few weeks ago. When I first bought it, it shut down without warning when it was still about 60% charged. The battery indicated that it needed servicing, so I sent it back to the seller and he fitted a new battery. Then, it switched off immediately after logging in. I followed the instructions from "nde176" who advised "It’s a software problem. Simply turn off your pc, leave for 1 minute then turn it back on I’m recovery mode (press command + R after pressing the power on button). Make sure your charger is plugged in. After opening recovery mode and choosing the language, proceed to disconnect your charger. Your pc will warn you that the battery is very low. Ignore it. It is a software error. Connect the pc to a wifi and open safari. Browse as much as u can until the battery completely drains out and the pc shuts down by itself (to know if the pc is fully drained after it goes off, try putting it on, if the low battery signal comes on, then the battery isn’t fully drained). After draining the battery, allow for 20 minutes then connect the charger and put it back on, the battery will now charge normally". This worked, but then, I updated to the latest version of OS and now the problem has returned, but worse, it switches off straight after booting up and the 'fix' no longer works. Does anyone have a solution!?

Posted on Dec 2, 2024 8:31 AM

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Answer 1

Top-ranking reply

D.I. Johnson

Level 8

37,481 points

Dec 2, 2024 11:37 AM in response to Mahkram

You're welcome.

Yes, the fact that it works in safe mode is an indicator that the problem may be in software.

It will help us troubleshoot it you will please run an EtreCheck evaluation of your Mac and post the generated report back here in a reply. EtreCheck is a safe and highly regarded utility from a trusted developer and respected ASC contributor. The diagnostic report will not include any personal info. It simply gathers specifics about hardware performance and installed software that might be in conflict with the OS.

Please navigate to EtreCheck.com and download the free version. Be sure to Allow Full Disk Access when you install the app. Once you’ve run the app and created your report please post it with your reply to this message.

Please note you must upload the full report. To see how, please click > How to use Add Text when posting… EtreCheck Report.

We’ll use your EtreCheck report to look for the things that may be causing your problem and advise how to correct them.

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Answer 2

Dec 2, 2024 10:16 AM in response to Mahkram

"Refurbished" means nothing on the used computer market unless a reputable company like Apple, OWC/masales or other reputable reseller uses the term. Almost no private reseller or private party knows what it means nor how to do it.

You bought a used MacBook Pro that was someone else's problem. Now it's yours. And the advice you relayed was less than stellar.

Batteries fail, even new ones.

You can make a Genius Bar appointment for hardware/software service and support using this link:

Contact Apple for support and service - Apple Support

Get your Mac repaired and see how much will it cost:

Mac Repair & Service - Apple Support

Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)

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Answer 3

Dec 2, 2024 1:40 PM in response to Mahkram

I don't see anything that jumps out as problematic here.

You have plenty of available drive space.

You have plenty of RAM.

I see no apps that might typically be trouble – anti-virus, VPN, cleaners, etc.

Your drive speeds look great.

I see several instances of high CPU usage and a handful of app/process crashes, but not a high number.

The system and software load look okay to me. I don't see anything in software that I believe would cause your system to shut down. Maybe as others look they may see something I've missed.

I'll stick to my first instinct that it's a hardware problem that you have, as intermittent it may be.

FWIW, when you need to submit a large report such as this, the guidance for making it manageable is here:

How to use the Add Text Feature When Post… - Apple Community

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Answer 4

Mahkram Author

Level 1

4 points

Dec 2, 2024 12:11 PM in response to D.I. Johnson

Thanks – here's the report (in sections that do not exceed word count limit): EtreCheckPro version: 6.8.7 (68068)

Report generated: 2024-12-02 20:01:31

Download EtreCheckPro from https://etrecheck.com

Runtime: 3:45

Performance: Good

Problem: Other problem

Description:

Computer shuts down immediately after turning on.

Major Issues: None

Minor Issues:

These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.

No Time Machine backup - Time Machine backup not found.

Apps crashing - There have been numerous app crashes.

Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage.

Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed.

Vintage hardware - This computer may be considered vintage.

Limited permissions - More information may be available with Full Disk Access.

Hardware Information:

MacBook Pro (15-inch, 2018)

Status: Vintage

MacBook Pro Model: MacBookPro15,1

2.6 GHz 6-Core Intel Core i7 (i7-8850H) CPU: 6-core

32 GB RAM - Not upgradeable

BANK 0/ChannelA-DIMM0 - 16 GB DDR4 2400

BANK 2/ChannelB-DIMM0 - 16 GB DDR4 2400

Battery: Health = Normal - Cycle count = 10

Video Information:

Intel UHD Graphics 630 - VRAM: 1536 MB

Color LCD (built-in) 3360 x 2100

Radeon Pro 560X - VRAM: 4 GB

Drives:

disk0 - APPLE SSD AP0512M 500.28 GB (Solid State - TRIM: Yes)

Internal PCI-Express 8.0 GT/s x4 NVM Express

disk0s1 - EFI [EFI] 315 MB

disk0s2 [APFS Container] 499.96 GB

disk1 [APFS Virtual drive] 499.96 GB (Shared by 6 volumes)

disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (68.28 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] (2.33 GB used)

disk1s3 - Recovery (APFS) [Recovery] (1.29 GB used)

disk1s4 (APFS) [APFS Container] (10.74 GB used)

disk1s4s1 - Macintosh HD (APFS) [APFS Snapshot] (10.74 GB used)

disk1s5 - Update (APFS) (4 MB used)

disk1s6 - VM (APFS) [APFS VM] (20 KB used)

Mounted Volumes:

disk1s1 - Macintosh HD - Data [APFS Virtual drive]

Filesystem: APFS

Mount point: /System/Volumes/Data

Encrypted

Used: 68.28 GB

Shared values

Size: 499.96 GB

Free: 417.17 GB

Available: 418.43 GB

disk1s2 - Preboot [APFS Preboot]

Filesystem: APFS

Mount point: /System/Volumes/Preboot

Used: 2.33 GB

Shared values

Size: 499.96 GB

Free: 417.17 GB

Available: 418.43 GB

disk1s4s1 - Macintosh HD [APFS Snapshot]

Filesystem: APFS

Mount point: /

Read-only: Yes

Used: 10.74 GB

Shared values

Size: 499.96 GB

Free: 417.17 GB

Available: 418.43 GB

disk1s5 - Update

Filesystem: APFS

Mount point: /System/Volumes/Update

Used: 4 MB

Shared values

Size: 499.96 GB

Free: 417.17 GB

Available: 418.43 GB

disk1s6 - VM [APFS VM]

Filesystem: APFS

Mount point: /System/Volumes/VM

Used: 20 KB

Shared values

Size: 499.96 GB

Free: 417.17 GB

Available: 418.43 GB

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Answer 5

Mahkram Author

Level 1

4 points

Dec 2, 2024 12:17 PM in response to Mahkram

Virtual Memory Information:

Physical RAM: 32 GB

Free RAM: 1.40 GB

Used RAM: 10.94 GB

Cached files: 19.66 GB

Available RAM: 21.06 GB

Swap Used: 0 B

Software Installs (past 60 days):

Install Date Name (Version)

2024-10-25 XProtectPayloads (147)

2024-11-23 XProtectPlistConfigData (5283)

2024-11-26 macOS 15.1.1 (15.1.1)

2024-11-27 MRTConfigData (1.93)

2024-11-27 Gatekeeper Compatibility Data (1.0)

Diagnostics Information (past 60 days):

2024-12-02 18:45:39 Google Chrome.app - High CPU Use

Executable: /Applications/Google Chrome.app

2024-12-01 15:09:54 coreduetd - High CPU Use (3 times)

First occurrence: 2024-11-26 10:03:00

Executable: /usr/libexec/coreduetd

2024-12-01 15:09:38 signpost_reporter - High CPU Use

Executable: /usr/libexec/signpost_reporter

2024-11-26 21:07:01 mds_stores - Crash (2 times)

Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mds_stores

Details:

libsystem_c.dylib: abort() called

2024-11-26 10:24:42 corespotlightd - Crash

Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/corespotlightd

2024-11-26 10:01:51 knowledge-agent - High CPU Use

Executable: /usr/libexec/knowledge-agent

2024-11-26 09:56:29 lsd - Crash (3 times)

First occurrence: 2024-11-26 09:56:10

Executable: /usr/libexec/lsd

End of report

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Answer 6

Mahkram Author

Level 1

4 points

Dec 2, 2024 12:14 PM in response to Mahkram

disk2 - A*****************************r

Filesystem: Mac OS Extended

Disk Image

Mount point: /Volumes/A*****************************r

Read-only: Yes

Size: 6.55 GB

USB:

USB 3.1 bus

<Empty>

USB 3.1 bus

<Empty>

USB 3.1 bus

<Empty>

T2Bus

Apple Inc. - Touch Bar Backlight

Apple Inc. - Touch Bar Display

Apple Inc. - Apple Internal Keyboard / Trackpad

Apple - Headset

Apple Inc. - Ambient Light Sensor

Apple Inc. - FaceTime HD Camera (Built-in)

Apple Inc. - Apple T2 Controller

Network:

Interface usbmodem142301: Arduino Leonardo

Interface usbmodemMIDI1: SparkFun Pro Micro

Interface bridge0: Thunderbolt Bridge

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

System Software:

macOS Sequoia 15.1.1 (24B91)

Time since boot: About 3 hours

Security:

Gatekeeper: App Store and identified developers

System Integrity Protection: Enabled

Antivirus software: Apple

Unsigned Files:

Apps: 1

System Launch Daemons:

[Not Loaded] 39 Apple tasks

[Loaded] 187 Apple tasks

[Running] 180 Apple tasks

[Other] 4 Apple tasks

System Launch Agents:

[Not Loaded] 22 Apple tasks

[Loaded] 237 Apple tasks

[Running] 188 Apple tasks

User Launch Agents:

[Not Loaded] com.google.GoogleUpdater.wake.plist (Google LLC - installed 2024-11-21)

Command: ~/Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/enterprise_companion/*=2,*/chrome/updater/*=2

[Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2024-10-01)

<Empty>

[Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2024-10-01)

<Empty>

User Login Items:

[Not Loaded] PasswordsMenuBarExtra (Apple - installed 2024-11-15)

Modern Login Item

/System/Applications/Passwords.app/Contents/Library/LoginItems/PasswordsMenuBarExtra.app

[Not Loaded] coconutBattery Menu (Christoph Sinai - installed 2024-09-07)

Modern Login Item

~/Downloads/coconutBattery.app/Contents/Library/LoginItems/coconutBattery Menu.app

Applications:

742 Apple apps

38 3rd party apps

10 x86-only apps

One unsigned app

App Extensions:

QuickLook Previews:

[Loaded] EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app

com.etresoft.etrecheck4 *.etrecheck

Backup:

Time Machine information is limited without Full Disk Access

Performance:

System Load: 1.18 (1 min ago) 1.45 (5 min ago) 1.53 (15 min ago)

Nominal I/O usage: 0.03 MB/s

File system: 23.92 seconds

Write speed: 1892 MB/s

Read speed: 2380 MB/s

CPU Usage Snapshot:

Type Overall

System: 1 %

User: 4 %

Idle: 95 %

Top Processes Snapshot by CPU:

Process (count) CPU (Source - Location)

EtreCheckPro 41.56 % (Etresoft, Inc.)

WindowServer 7.60 % (Apple)

kernel_task 1.50 % (Apple)

Google Chrome 0.70 % (Google LLC)

Google Chrome Helper (Renderer) (7) 0.58 % (Google LLC)

Top Processes Snapshot by Memory:

Process (count) RAM usage (Source - Location)

MTLCompilerService (12) 1.55 GB (Apple)

Google Chrome Helper (Renderer) (7) 1.36 GB (Google LLC)

EtreCheckPro 1.29 GB (Etresoft, Inc.)

Google Chrome 451 MB (Google LLC)

Finder 232 MB (Apple)

Top Processes Snapshot by Network Use:

Process Input / Output (Source - Location)

corespeechd 3 KB / 15 MB (Apple)

mDNSResponder 320 KB / 28 KB (Apple)

remoted 121 KB / 164 KB (Apple)

biometrickitd 68 KB / 67 KB (Apple)

trustd 34 KB / 6 KB (Apple)

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Answer 7

Mahkram Author

Level 1

4 points

Dec 2, 2024 12:15 PM in response to Mahkram

Top Processes Snapshot by Energy Use:

Process (count) Energy (0-100) (Source - Location)

WindowServer 4 (Apple)

launchd 0 (Apple)

Google Chrome Helper (Renderer) (7) 0 (Google LLC)

Google Chrome 0 (Google LLC)

mds 0 (Apple)

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Answer 8

Mahkram Author

Level 1

4 points

Dec 2, 2024 10:30 AM in response to D.I. Johnson

Thats for your advise. But, the previous advise did work for a while and when I boot in safe mode it also works fine, which does indicate that its a software problem, doesn't it?

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My Macbook Pro 2018 shuts down immediately after turning on even though It is fully charged and battery health is stated as normal.

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