Linked military ipad Device Returned.

How do I Remove activation lock from my iphone that was linked to my military ipad for temporary use during covid, It ha since been returned. Now I have changed information and apple keeps sending the codes to the ipad that I no longer have possession of acount. How can I get this activation lock removed. Ive done everything asked and waited months to get authorization to change my account sign on and password which I did and then some codes were sent to the I pad to do the final whatever it is. I have done this several times. I've even cleared the provider release so I could change cell provider which has caused more issues as once the reactivated my sim it dropped my android and I was not able to get in my iphone. I had to go to a friends and call the new provider, (tmobile), It was aweful they had to send me a new sim for the android device and removed the sim activation on the iphone. I have had so many now juggled passwords back and forth plus the military on the ipad its a wonder i can keep any of the only one now that is correct That i remember but still apple sends the code to the ipad. I have given the imei phone number etc. all been verified. Help please I don't know what else I can do. Thank you

iPhone 14 Pro Max

Posted on Dec 8, 2024 8:30 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 9, 2024 8:39 AM

What do you mean by you have "changed information"?


You remove activation lock by signing into the device using the account information that was used to sign into it last time, or by asking Apple to reset the device. In the second instance you will recover use of the device but not that account. This is done online* at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not provide many details in the article as to what is acceptable proof. Prior to this official service Apple typically required the original receipt** issued by Apple or an Apple Authorized Reseller.


* There is a special link for this service. To save time you should use it instead of https://getsupport.apple.com/


**Apple recommends you keep your receipt after you buy an Apple device. --> Keep your receipt after you buy an Apple device - Apple Support



Similar questions

1 reply
Question marked as Top-ranking reply

Dec 9, 2024 8:39 AM in response to EntangledMilitaryMess

What do you mean by you have "changed information"?


You remove activation lock by signing into the device using the account information that was used to sign into it last time, or by asking Apple to reset the device. In the second instance you will recover use of the device but not that account. This is done online* at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not provide many details in the article as to what is acceptable proof. Prior to this official service Apple typically required the original receipt** issued by Apple or an Apple Authorized Reseller.


* There is a special link for this service. To save time you should use it instead of https://getsupport.apple.com/


**Apple recommends you keep your receipt after you buy an Apple device. --> Keep your receipt after you buy an Apple device - Apple Support



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Linked military ipad Device Returned.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.