You have no purchases that are eligible for a refund.

Question

Level 1

7 points

You have no purchases that are eligible for a refund.

Hello,

I’m reaching out for assistance regarding a refund request. I recently attempted to request a refund for a purchase made through my Apple account, but I received a message on site (reportaproblem) stating, "You have no purchases that are eligible for a refund."

I have double-checked my purchase history, and I believe that the transaction I want to refund should indeed be eligible for a refund. I would appreciate any guidance on how to resolve this issue and successfully process my refund.

Thank you for your help!

Best regards,

skylight400

iPad Air

Posted on Dec 20, 2024 4:34 AM

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Answer 1

LotusPilot

Level 10

311,901 points

Dec 20, 2024 6:28 AM in response to skylight400

App purchases and associated subscriptions are often non-refundable. All subscriptions purchased via Apple, must be cancelled at least 24hrs prior to expiry - as otherwise you will be charged. Subscriptions do not end automatically.

The following links should help you to both identify and manage any recurring Apple service subscriptions associated with your AppleID account:

If you want to cancel a subscription from Apple - Apple Support

Manage App Store purchases, subscriptions, settings, and restrictions on iPad - Apple Support

Subscriptions and Billing - Official Apple Support

View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support

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Answer 2

LotusPilot

Level 10

311,901 points

Dec 20, 2024 5:44 AM in response to skylight400

You make no mention as to what the refund relates. Would this be for goods purchased, Apple services and subscriptions, or an App? Something else?

Not all transactions are eligible for refund. For those that are eligible, there may be time limits. Your country/region of residence will also affect your rights concerning refunds.

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