Movie off sync with the audio

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Level 1

4 points

Movie off sync with the audio

I’ve never had any issue with my movies, actually I’ve bought a lot of movies with Apple and find it unfortunate that every time I try and watch the movie don jon with Joseph Gordon Levitt it won’t play right the audio is kinda off now I’m in no mean complaining but rather concerned cuz I’ve had it for years now and it still has that problem I just wondered if it’s my phone or the movie that was causing the issue sorry for the disturbance just let me know if there’s a way to fix and if not no worries thank you :)

iPhone 14, iOS 18

Posted on Dec 26, 2024 8:57 PM

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Answer 1

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Vancouver22

Level 8

38,172 points

Dec 26, 2024 11:24 PM in response to mickael132

If it only happens with this movie it may be corrupt. At this point it might be too late to report it and request a refund: Request a refund for apps or content that you bought from Apple - Apple Support but you can try.

Otherwise close the Apple tv App on iPhone, then restart iPhone and try again

Quit and reopen an app on iPhone -

Other options would be to delete the movie if you downloaded it and redownload but there’s no guarantee it’s still available to redownload. I do see the movie in my Store in Canada but this can differ by region. Check first if you see it in your country’s store and there’s a “Play” button. You need to be signed in with the same Apple ID you used to purchase it.

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Movie off sync with the audio

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