After turning on stolen device protection, my Face ID does not work

After turning on stolen device protection, my facial recognition does not work. And I cannot turn stolen device protection off, even with my passcode it does not want to turn off. I am at home - thus a familiar location! Please help!


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Posted on Dec 31, 2024 1:17 AM

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Posted on Jan 2, 2025 6:55 AM

Thanks for the answer. It wouldn’t allow the passcode to work as my phone thought I was in a strange location…though I was at home - at the same time my facial recognition did not work and could not be re-set. So nothing could be done. I drove a few km and then my l facial recognition suddenly worked again AND the time delay worked to turn the option off. Stolen device protection is obviously riddled with issues. Will never turn it on again.

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Question marked as Top-ranking reply

Jan 2, 2025 6:55 AM in response to SravanKrA

Thanks for the answer. It wouldn’t allow the passcode to work as my phone thought I was in a strange location…though I was at home - at the same time my facial recognition did not work and could not be re-set. So nothing could be done. I drove a few km and then my l facial recognition suddenly worked again AND the time delay worked to turn the option off. Stolen device protection is obviously riddled with issues. Will never turn it on again.

Dec 31, 2024 4:12 AM in response to JOEDEVSA

Use Passcode and disable Stolen Device Protection


See the pic below which is self-explanatory



Probably you have "Always" Ticked in place of "Away from Familiar Location"


For enhanced security, there's a one-hour delay when changing your location settings from "Always" to "Away from Familiar Location." This applies even if you use Face ID for authentication.



A delay will be required when you are not at a familiar location, such as your home or work, to change security settings.


Know more --> About Stolen Device Protection for iPhone



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After turning on stolen device protection, my Face ID does not work

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