iPhone 16 Pro Display pink/green yellow/blue hue/tint issue

Hello fellow iPhone users. Today I want to share with you my story with fixing my phone’s display issue so far. In a country where Apple Stores are just a dream and Genius Bars are wishful thinking. 


TLDR: Apple Support and authorised service provider basically say I’m tripping, and that there’s no issue with the display. Planning on disputing the service report, but no guarantee they’ll accept it. What do you recommend I do if all fails?


I bought this phone at the beginning of December, as soon as it was available, and frankly only used it for about two weeks because it’s been around service/repairs for the remainder of the month.


Same day I got it, I looked at the screen at night. I’ve ways had both True Tone and Night Shift enabled on all the devices I owned, but this time, I saw what you can see in the pictures below. At first I thought it was the screen protector’s issue so I waited for another screen protector to arrive before I removed the one that was applied. Lo and behold, it wasn’t the screen protector’s fault because the issue persisted. 



I then tinkered around the Colour Filter in Accessibility settings, because some users said that that fixed the issue for them, and saw that whatever I applied through there it would make the colours on the screen appear unnatural. No matter which filter I applied, there was always either the bottom or the top of the screen looking weird and showing different colours instead of the ones it should be showing. 


As I got angrier by the day, and disappointed by Apple’s quality control over the years, I opted to go back to the store where I bought the phone from, and told them the issue I had, and they were happy to fix the issue for me. For a moment I thought I was in good hands. Unlucky me though, the person that saw the display issue was of course not the person fixing it.


So what the store did was send my phone over to an authorised service provider, and the servicer just ran some diagnostics (restored, AST2, MRI, Display Image Quality test, Display Color uniformity test - from what I can see on the report) all of which, of course, didn’t show any issues. The servicer most likely didn’t even bother looking at the screen while both Night Shift and True Tone were on. Or maybe they did, but they didn’t want to bother getting me a replacement device. We’ll never know. 


At this point it is imperative to say that while Night Shift (set all the way to More Warm) and True Tone are both turned on, the issue is most evident. While these two options are both turned off, I can tell the bottom portion of the screen is blue and the top is yellow. Which coincides with the colour theory. 


So I called Apple Support, and they also ran some diagnostics, which again, didn’t show any issues. Then the Advisor told me to show him the phone’s screen through the Photos App of another device while both devices had Screen Sharing enabled. And … he couldn’t see the issue. But he assured me, that just because he doesn’t see it, it doesn’t mean the issue isn’t present. He apologised multiple times about my country not having an option for a scheduled appointment or anything remotely close to what it’s like in the USA to have your iPhone fixed.


So right now I own an iPhone that I can’t even use, because it’ll most likely have to be restored multiple times all over again before I hopefully get a new one. Because of that, I can’t rely on it and use it as a ‘daily driver’ if all my data would have to be wiped. 


To add to the fuel, I opted for a similar thing to Apple Care+ from the store I bought it from. Apple Care doesn’t exist in my country, and anyone who would service the phone outside of them will most likely void the insurance. I’m still awaiting confirmation on this.


My best bet right now is patience and hope, that I can dispute their “diagnostics” and hope phone’s warranty won’t expire before they fix it. If they’ll fix it.


Does anyone have a recommendation on what steps I should take regarding this issue?

I considered going to the nearest Apple Store, but it’s located in another country 3 hours away by car, and it frankly gets on my nerves that I would have to be the one carrying the costs for the trip because someone at Apple’s quality control didn’t see the issue while it was still in the factory. And I’m not gonna be tolerating it considering the cost of the device.


Thanks in advance for any help.


Device: iPhone 16 Pro 128GB

Software: iOS 18.2

iPhone 16 Pro

Posted on Dec 31, 2024 5:33 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 25, 2025 12:03 AM

That's crazy that they would say no one has complained about it, because that would be flat out lying.


Either their call center employees aren't doing their job and filling out official reports or something, or they just don't care.

I got to speak to two different Apple Senior Advisors. One went on medical leave after it was expected of her to act on my issue, so another one was appointed to me, and this new one forwarded the proof of this thread to the software engineering team - and I remember her getting back to me saying that they couldn't help because none of their devices had this issue which confirmed it was hardware - which passively confirmed that there WAS an issue with my device.

So she told me I should send the device again to an Apple Distribution Center where they would take another look at the device, but at that point I sensed that the same story was gonna repeat itself, which is why I printed out a sheet of paper that I sent over to the distribution center with instructions for them to follow to reproduce the issue.


Try doing the same. I'll paste my instructions here. See if when you follow them the same happens to you, if not, of course, edit them accordingly:


Steps to reproduce the issue:


  1. Set the phone’s display to medium brightness. It should stay at medium throughout the whole process. 
  2. Turn on “Night Shift”, and set it to approximately 95% on the “More Warm” side
  3. Turn on “True Tone” if it isn’t already - it helps if the environment is in fact darker, so that “True Tone” makes whites appear warmer
  4. Appearance of the UI must be set to “Light”
  5. Set an easy to remember Passcode as it will be crucial for the troubleshooting process, and set “Require Passcode” to “Immediately”.
  6. Close out of all Apps that are open in the background
  7. Open the Settings App and scroll up and down the Menu.
  8. Notice if perhaps at this point the screen already appears to have a pink tint at the top and green at the bottom.
  9. If not, or if you can’t notice it, proceed by taking a picture with the Camera App. You can force close the Camera App after taking the picture.
  10. Open the picture just taken through the Photos App and delete it 
  11. Open the “Recently Deleted” tab in the Photos App and press on “View Album” (enter passcode if prompted)
  12. Open the picture that you just deleted
  13. Go back to the Home Screen, but don’t force close the Photos App.
  14. Open the Settings App, and then go back to Home Screen without force closing the Settings app (at this point you should have the Photos and Settings App open in the background)
  15. Open Settings again and scroll up and down through the Settings Menu (at this point the screen should be turning to two different tints - pinkish at the top and greenish at the bottom)
  16. Now swipe right along the bottom edge of the screen to open the Photos App. Throughout this whole troubleshooting process, you need to be in the “Recently Deleted” tab inside the Photos App, and the screen should say “Use Face ID to View This Item” or “Enter Your Passcode to View”, and below that text, there should be “View Item” in blue text - every time you open the Photos App. Don’t press anything here, but notice how, as you opened the Photos App, the screen “brightened” - almost as if it tried to calibrate, and eliminate the pink tint at the top and green tint at the bottom
  17. Now, swipe right along the bottom edge of the screen again, to switch back to the Settings App and scroll up and down the menu, again. Notice the screen, yet again, as it changed to a pink tint at the top and green at the bottom of the screen (no matter which angle you look at it, but most prominent by looking directly at the screen)
  18. To notice the colour differences I’m speaking of even easier, swipe right along the bottom edge of the screen back and forth between the Photos App (at the “Recently Deleted” tab that shows the white screen saying “Enter Your Passcode to View”), and Settings App every few seconds, and notice the screen brightening to a ‘uniform and consistent’ white colour as you open the Photos App, and back to a pink/green tint as you open the Settings App. 
  19. It might also help rotating the phone upside down so as to see the tinting doesn’t just happen “when you look at it from a certain angle”, but rather “however you look at it” - the tint is consistent: pink at the top, and green at the bottom of the screen. 


I also attached the other Service ID I got back with the device still having the issue AND the Apple Case number just in case they were able to see the photo proof and the whole conversation between me and the Senior trying to figure out how to solve this pain in the ...


Something else I'm curious about - how many GB's does your device have?


Hope you get your device fixed soon as I know just how much of an annoyance that is....

Similar questions

16 replies
Question marked as Top-ranking reply

Apr 25, 2025 12:03 AM in response to PaulPeef

That's crazy that they would say no one has complained about it, because that would be flat out lying.


Either their call center employees aren't doing their job and filling out official reports or something, or they just don't care.

I got to speak to two different Apple Senior Advisors. One went on medical leave after it was expected of her to act on my issue, so another one was appointed to me, and this new one forwarded the proof of this thread to the software engineering team - and I remember her getting back to me saying that they couldn't help because none of their devices had this issue which confirmed it was hardware - which passively confirmed that there WAS an issue with my device.

So she told me I should send the device again to an Apple Distribution Center where they would take another look at the device, but at that point I sensed that the same story was gonna repeat itself, which is why I printed out a sheet of paper that I sent over to the distribution center with instructions for them to follow to reproduce the issue.


Try doing the same. I'll paste my instructions here. See if when you follow them the same happens to you, if not, of course, edit them accordingly:


Steps to reproduce the issue:


  1. Set the phone’s display to medium brightness. It should stay at medium throughout the whole process. 
  2. Turn on “Night Shift”, and set it to approximately 95% on the “More Warm” side
  3. Turn on “True Tone” if it isn’t already - it helps if the environment is in fact darker, so that “True Tone” makes whites appear warmer
  4. Appearance of the UI must be set to “Light”
  5. Set an easy to remember Passcode as it will be crucial for the troubleshooting process, and set “Require Passcode” to “Immediately”.
  6. Close out of all Apps that are open in the background
  7. Open the Settings App and scroll up and down the Menu.
  8. Notice if perhaps at this point the screen already appears to have a pink tint at the top and green at the bottom.
  9. If not, or if you can’t notice it, proceed by taking a picture with the Camera App. You can force close the Camera App after taking the picture.
  10. Open the picture just taken through the Photos App and delete it 
  11. Open the “Recently Deleted” tab in the Photos App and press on “View Album” (enter passcode if prompted)
  12. Open the picture that you just deleted
  13. Go back to the Home Screen, but don’t force close the Photos App.
  14. Open the Settings App, and then go back to Home Screen without force closing the Settings app (at this point you should have the Photos and Settings App open in the background)
  15. Open Settings again and scroll up and down through the Settings Menu (at this point the screen should be turning to two different tints - pinkish at the top and greenish at the bottom)
  16. Now swipe right along the bottom edge of the screen to open the Photos App. Throughout this whole troubleshooting process, you need to be in the “Recently Deleted” tab inside the Photos App, and the screen should say “Use Face ID to View This Item” or “Enter Your Passcode to View”, and below that text, there should be “View Item” in blue text - every time you open the Photos App. Don’t press anything here, but notice how, as you opened the Photos App, the screen “brightened” - almost as if it tried to calibrate, and eliminate the pink tint at the top and green tint at the bottom
  17. Now, swipe right along the bottom edge of the screen again, to switch back to the Settings App and scroll up and down the menu, again. Notice the screen, yet again, as it changed to a pink tint at the top and green at the bottom of the screen (no matter which angle you look at it, but most prominent by looking directly at the screen)
  18. To notice the colour differences I’m speaking of even easier, swipe right along the bottom edge of the screen back and forth between the Photos App (at the “Recently Deleted” tab that shows the white screen saying “Enter Your Passcode to View”), and Settings App every few seconds, and notice the screen brightening to a ‘uniform and consistent’ white colour as you open the Photos App, and back to a pink/green tint as you open the Settings App. 
  19. It might also help rotating the phone upside down so as to see the tinting doesn’t just happen “when you look at it from a certain angle”, but rather “however you look at it” - the tint is consistent: pink at the top, and green at the bottom of the screen. 


I also attached the other Service ID I got back with the device still having the issue AND the Apple Case number just in case they were able to see the photo proof and the whole conversation between me and the Senior trying to figure out how to solve this pain in the ...


Something else I'm curious about - how many GB's does your device have?


Hope you get your device fixed soon as I know just how much of an annoyance that is....

Apr 25, 2025 12:30 AM in response to Nutellinah

That's crazy that they would say no one has complained about it, because that would be flat out lying.


I got to speak to two different Apple Senior Advisors. One went on medical leave after it was expected of her to act on my issue, so this new one forwarded the proof of this thread to the software engineering team - and I remember her getting back to me saying that they couldn't help because none of their devices had this issue which most likely means it is hardware related - which passively also confirmed that there WAS an issue with my device.


So she told me I should send the device again to an Apple Distribution Center where they would take another look at the device, but at that point I printed out a sheet of paper that I sent over to the distribution center with clear instructions for them to follow to reproduce the issue - I did so because I was sick of their "nothing's wrong" excuses.


Try doing the same. I'll paste my instructions here. See if when you follow them the same happens to you, if not, of course, edit them accordingly:


Steps to reproduce the issue:


  1. Set the phone’s display to medium brightness. It should stay at medium throughout the whole process. 
  2. Turn on “Night Shift”, and set it to approximately 95% on the “More Warm” side
  3. Turn on “True Tone” if it isn’t already - it helps if the environment is in fact darker, so that “True Tone” makes whites appear warmer
  4. Appearance of the UI must be set to “Light”
  5. Set an easy to remember Passcode as it will be crucial for the troubleshooting process, and set “Require Passcode” to “Immediately”.
  6. Close out of all Apps that are open in the background
  7. Open the Settings App and scroll up and down the Menu.
  8. Notice if perhaps at this point the screen already appears to have a pink tint at the top and green at the bottom.
  9. If not, or if you can’t notice it, proceed by taking a picture with the Camera App. You can force close the Camera App after taking the picture.
  10. Open the picture just taken through the Photos App and delete it 
  11. Open the “Recently Deleted” tab in the Photos App and press on “View Album” (enter passcode if prompted)
  12. Open the picture that you just deleted
  13. Go back to the Home Screen, but don’t force close the Photos App.
  14. Open the Settings App, and then go back to Home Screen without force closing the Settings app (at this point you should have the Photos and Settings App open in the background)
  15. Open Settings again and scroll up and down through the Settings Menu (at this point the screen should be turning to two different tints - pinkish at the top and greenish at the bottom)
  16. Now swipe right along the bottom edge of the screen to open the Photos App. Throughout this whole troubleshooting process, you need to be in the “Recently Deleted” tab inside the Photos App, and the screen should say “Use Face ID to View This Item” or “Enter Your Passcode to View”, and below that text, there should be “View Item” in blue text - every time you open the Photos App. Don’t press anything here, but notice how, as you opened the Photos App, the screen “brightened” - almost as if it tried to calibrate, and eliminate the pink tint at the top and green tint at the bottom
  17. Now, swipe right along the bottom edge of the screen again, to switch back to the Settings App and scroll up and down the menu, again. Notice the screen, yet again, as it changed to a pink tint at the top and green at the bottom of the screen (no matter which angle you look at it, but most prominent by looking directly at the screen)
  18. To notice the colour differences I’m speaking of even easier, swipe right along the bottom edge of the screen back and forth between the Photos App (at the “Recently Deleted” tab that shows the white screen saying “Enter Your Passcode to View”), and Settings App every few seconds, and notice the screen brightening to a ‘uniform and consistent’ white colour as you open the Photos App, and back to a pink/green tint as you open the Settings App. 
  19. It might also help rotating the phone upside down so as to see the tinting doesn’t just happen “when you look at it from a certain angle”, but rather “however you look at it” - the tint is consistent: pink at the top, and green at the bottom of the screen. 


I also attached the other Service ID I got back with the device still having the issue AND the Apple Case number just in case they were able to see the photo proof and the whole conversation between me and the Senior trying to figure out how to solve this pain in the ...


Something else I'm curious about - how many GB's does your device have?


PS. The saddest part in the whole Apple Service system is that the Senior Advisors aren't speaking directly to the servicers - so whatever you say to the advisor WON'T reach the servicer, which is why so many repair requests get denied. And that is exactly why I obliged them to read the paper with the whole conversation history AND Case Number. At one point I even threatened with Consumer Law, so maybe that'll help too ;)

Jan 1, 2025 10:40 PM in response to Nutellinah

Anyone telling you to turn off true tone or nightshift doesn't know what's going on or have not taken the time to read your post. If the issue was software, then the green/red hue should have applied uniformly throughout the screen and should not be dependent on how far you tilt your phone. The thing is, Apple primarily relies on LG and Samsung to make their displays for the 16 pro, and LG made displays have an incredibly awful off-angle green hue shift more noticeable at the bottom of the screen. I own mac, ipad and even an oled iphone 13 and this issue is non existent until I decided to upgrade to iphone 16 pro. I had to go through 3 returns with no luck, all had this issue. The fact that some users might not notice it is not an excuse to ship a 1800 CAD $ phone with a subpar display. OP, You just need to keep returning your phone till you get a Samsung display.

Mar 15, 2025 10:06 AM in response to Nutellinah

I’m facing the exact same issue with my iPhone 16 Pro Max — different colors/tones on the screen ("warm" top, "cool" bottom), especially with True Tone/Night Shift.


Genius Bar expert at Apple Store showed me a new phone with the same problem, saying, “See, it’s like that too, so it’s normal and unfixable.”

Then I escalated to Apple Support (senior specialist & supervisor) — all dismissed it as "intended behavior" despite my photos/videos and this thread. They claimed no one else has complained, so they won’t escalate to engineers. I pointed to this thread — they said they only care about official reports, not Community.

I checked more 16 Pro devices in the store — in some this problem is more noticeable, in some less, and in some I didn't notice.


I’m beyond frustrated that Apple refuses to acknowledge this defect and just brushes me off.

Apr 25, 2025 12:12 AM in response to busu2112

If you still haven't resolved the issue, I replied to PaulPeef in this thread with the steps to reproduce the issue. Try to follow them - if you see the same happening to your device, print out the steps and make a warranty claim. Hopefully they'll come to their senses, and realize, that that's not how a display should behave and they'll replace the display for you - at least that's what they had done to my device.



Dec 31, 2024 7:07 AM in response to Nutellinah

Probably you have turned on Night Shift

  • Open Control Center. Firmly press the Brightness control icon, then tap to turn Night Shift on or off.
  • Go to Settings > Display & Brightness > Night Shift. 2 On the same screen, you can schedule a time for Night Shift to turn on automatically and adjust color temperature.



There are a few reasons why your iPhone screen might dim when you play videos. Here are some of the most common causes:


  1. Auto-brightness: This is a feature that automatically adjusts your screen brightness based on the ambient light levels. If you're watching a video in a dark room, your screen might dim to save power. You can disable auto-brightness in your iPhone's settings.
  2. Probably you have turned on Auto Brightness
    1. Open Control Center. Firmly press the Brightness control icon, then tap to turn Night Shift on or off.
    2. Go to Settings > Display & Brightness > Night Shift. 2 On the same screen, you can schedule a time for Night Shift to turn on automatically and adjust the color temperature.
  3. True Tone: This is another feature that can cause your screen to dim. True Tone automatically adjusts the color and intensity of your screen to match the ambient light levels. This can make your screen appear dimmer when you're watching a video in a dark room. You can disable True Tone in your iPhone's settings.
  4. Night Shift: This is a feature that automatically adjusts the color temperature of your screen to a warmer setting at night. This can make your screen appear dimmer, especially if you're watching a video in a dark room. You can disable Night Shift in your iPhone's settings.
  5. Low Power Mode: This is a feature that can cause your screen to dim to conserve battery life. If your iPhone is in Low Power Mode, it might lower the brightness of your screen. You can disable Low Power Mode in your iPhone's settings.



Please see the pic below and check the status of your settings on your device.



If you have set a schedule for Night Shift on your iPhone, but the toggle is turning on outside of the scheduled hours without your input, then you may try any of these:


  1. Go to Settings > General > Date & Time > Turn On Set Automatically. If you can't change the time or time zone on your Apple device
  2. Where is the color temperature set on the same screen where you have scheduled the Night Shift? Keep it at the center. See the pic below
  3. Turn off Night Shift by toggling it off and then wait for a few seconds. Afterward, toggle it back on. This action can help reset any temporary glitches in the system and reestablish the correct behavior.
  4. Restart the device. That's it.
  5. Still not solved --> Force restart iPhone - Apple Support



Resolving iPhone Display Issues: A Step-by-Step Guide

  1. Document Everything: Meticulously record all interactions with Apple Support, service providers, and the retailer. Include dates, times, names, and summaries.
  2. Visual Evidence: Capture high-quality photos and videos of the display issue from multiple angles, under various settings (Night Shift, True Tone).
  3. Formal Complaint: Submit written complaints to both the retailer and Apple Support, detailing the issue, support history, and desired resolution (e.g., replacement).
  4. Dispute Service Reports: If service reports deny the issue, formally dispute them with evidence and request reevaluation.
  5. Escalate Support: Contact higher-level Apple Support representatives or supervisors.
  6. Explore Consumer Protection: Contact local consumer protection agencies for assistance and dispute mediation.
  7. Consider Alternative Service Centers: Evaluate potential alternatives (with insurance implications).
  8. Visit an Apple Store Abroad: Explore this option as a last resort, understanding the potential costs and inconveniences.
  9. Leverage Public Platforms: Share your experience on social media and relevant forums to raise awareness.
  10. Seek Legal Counsel: If necessary, consult with a legal professional to understand your consumer rights and available legal remedies.


Dec 31, 2024 8:43 AM in response to Nutellinah

I just discovered that this might be software related as I was able to make the pink/green hue/tint seemingly disappear opening the native Photos App and switching over to Phone app.


I can’t even embed a YouTube video here so here’s the link to the video: https://youtube.com/shorts/z07i8PO4zo8?si=hcE0vk51vjLCF72c


I’ve been troubleshooting this without any help of the service providers that I pay monthly. Call me a Professional Troubleshooter.


To further explain the content of the video:

While using Night Shift and True Tone the issue disappears inside of the native Photos App while viewing a photo that supposedly requires the display to activate the HDR mode. At this point I am just guessing because so far I’ve only been able to reproduce the issue through that app. Soon as I switch to the Phone App, the screen goes back to the pink/green hue/tint and then again the tint disappears soon as the screen “calibrates” to normal white when opening the Photos App.


Talked to an Apple Advisor and least he actually confirmed seeing this. Told me he never saw anything like this. Well, me neither. Still unlucky me for living in another era and not being able to have my phone repaired ASAP, but I’m hopeful. Will update you guys soon as there’s anything new.

Apr 25, 2025 12:11 AM in response to iamgiannis

Oh my ... nightmare. If you still haven't resolved the issue, I replied to PaulPeef in this thread with the steps to reproduce the issue. Try to follow them - if you see the same happening to your device, print it out, and make a warranty claim on it. Hopefully they'll come to their senses, and realize, that that's not how a display should behave and they'll replace the display for you - at least that's what they had done to my device.


Hopefully you get it fixed soon too! Fingers crossed

Feb 15, 2025 4:35 PM in response to Nutellinah

Update for those who might be experiencing the same: So, after 4 service attempts, I finally got my screen replaced - most likely because I’ve sent them troubleshooting instructions.

The current panel I have is better, but has terrible viewing angles and looks grainy/dirty while looking at off-white colours. I don’t know which display I had before, I never searched for its serial number, but if you want to check yours, you can do so by following these steps:



I currently have a GVC panel, ironically the best LG can fabricate. It’s a shame Apple opted for LG panels to cheap out.

Mar 17, 2025 1:45 PM in response to Nutellinah

I also have this issue on my 16 Pro and it is pretty common as I see on various forums. Unfortunately, I noticed just a few days after the return period was over. Yes, it is more obvious whith TT and NS on - when they are both on it looks like this:


Official Apple support in my country said that they would be happy to replace my device IN CASE the service centers spot any malfunction. I sent the device to 2 different authorized service centers and I had the exact same answer, that there is absolutely nothing wrong with the screen, even though I gave them exact instructions on how to reproduce it. In one of the centers I actually had the same treatment as the OP, I handed the device to an employee who could notice it and then the technician could see nothing (not to mention that he denied even talking to me).


I've had the same issue with Samsung AMOLED devices in the past but I didn't expect that kind of treatment from Apple to be honest. I ended up quitting because of the fact that even if I get the phone replaced I might end up with a worse screen.


My panel is a G9N one by the way.

Jan 2, 2025 3:05 PM in response to FrankOceann

Right. Thank you. I've read around other forums exactly that. People relied on returning the phones until they managed to get one that wasn't affected. Isn't that sad though? That Apple isn't doing a recall for the affected phones? No one has time playing around and returning 5 phones in hopes to get a good screen, let alone for a phone that costs +1200€. The saddest part is in my country the process of returning is even longer ... Do you plan on continuing on returning until you get a good screen?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 16 Pro Display pink/green yellow/blue hue/tint issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.