iPhone 16 Pro Display pink/green yellow/blue hue/tint issue
Hello fellow iPhone users. Today I want to share with you my story with fixing my phone’s display issue so far. In a country where Apple Stores are just a dream and Genius Bars are wishful thinking.
TLDR: Apple Support and authorised service provider basically say I’m tripping, and that there’s no issue with the display. Planning on disputing the service report, but no guarantee they’ll accept it. What do you recommend I do if all fails?
I bought this phone at the beginning of December, as soon as it was available, and frankly only used it for about two weeks because it’s been around service/repairs for the remainder of the month.
Same day I got it, I looked at the screen at night. I’ve ways had both True Tone and Night Shift enabled on all the devices I owned, but this time, I saw what you can see in the pictures below. At first I thought it was the screen protector’s issue so I waited for another screen protector to arrive before I removed the one that was applied. Lo and behold, it wasn’t the screen protector’s fault because the issue persisted.
I then tinkered around the Colour Filter in Accessibility settings, because some users said that that fixed the issue for them, and saw that whatever I applied through there it would make the colours on the screen appear unnatural. No matter which filter I applied, there was always either the bottom or the top of the screen looking weird and showing different colours instead of the ones it should be showing.
As I got angrier by the day, and disappointed by Apple’s quality control over the years, I opted to go back to the store where I bought the phone from, and told them the issue I had, and they were happy to fix the issue for me. For a moment I thought I was in good hands. Unlucky me though, the person that saw the display issue was of course not the person fixing it.
So what the store did was send my phone over to an authorised service provider, and the servicer just ran some diagnostics (restored, AST2, MRI, Display Image Quality test, Display Color uniformity test - from what I can see on the report) all of which, of course, didn’t show any issues. The servicer most likely didn’t even bother looking at the screen while both Night Shift and True Tone were on. Or maybe they did, but they didn’t want to bother getting me a replacement device. We’ll never know.
At this point it is imperative to say that while Night Shift (set all the way to More Warm) and True Tone are both turned on, the issue is most evident. While these two options are both turned off, I can tell the bottom portion of the screen is blue and the top is yellow. Which coincides with the colour theory.
So I called Apple Support, and they also ran some diagnostics, which again, didn’t show any issues. Then the Advisor told me to show him the phone’s screen through the Photos App of another device while both devices had Screen Sharing enabled. And … he couldn’t see the issue. But he assured me, that just because he doesn’t see it, it doesn’t mean the issue isn’t present. He apologised multiple times about my country not having an option for a scheduled appointment or anything remotely close to what it’s like in the USA to have your iPhone fixed.
So right now I own an iPhone that I can’t even use, because it’ll most likely have to be restored multiple times all over again before I hopefully get a new one. Because of that, I can’t rely on it and use it as a ‘daily driver’ if all my data would have to be wiped.
To add to the fuel, I opted for a similar thing to Apple Care+ from the store I bought it from. Apple Care doesn’t exist in my country, and anyone who would service the phone outside of them will most likely void the insurance. I’m still awaiting confirmation on this.
My best bet right now is patience and hope, that I can dispute their “diagnostics” and hope phone’s warranty won’t expire before they fix it. If they’ll fix it.
Does anyone have a recommendation on what steps I should take regarding this issue?
I considered going to the nearest Apple Store, but it’s located in another country 3 hours away by car, and it frankly gets on my nerves that I would have to be the one carrying the costs for the trip because someone at Apple’s quality control didn’t see the issue while it was still in the factory. And I’m not gonna be tolerating it considering the cost of the device.
Thanks in advance for any help.
Device: iPhone 16 Pro 128GB
Software: iOS 18.2
iPhone 16 Pro
