iPhone 16 Pro Display pink/green yellow/blue hue/tint issue

Hello fellow iPhone users. Today I want to share with you my story with fixing my phone’s display issue so far. In a country where Apple Stores are just a dream and Genius Bars are wishful thinking.

TLDR: Apple Support and authorised service provider basically say I’m tripping, and that there’s no issue with the display. Planning on disputing the service report, but no guarantee they’ll accept it. What do you recommend I do if all fails?

I bought this phone at the beginning of December, as soon as it was available, and frankly only used it for about two weeks because it’s been around service/repairs for the remainder of the month.

Same day I got it, I looked at the screen at night. I’ve ways had both True Tone and Night Shift enabled on all the devices I owned, but this time, I saw what you can see in the pictures below. At first I thought it was the screen protector’s issue so I waited for another screen protector to arrive before I removed the one that was applied. Lo and behold, it wasn’t the screen protector’s fault because the issue persisted.

I then tinkered around the Colour Filter in Accessibility settings, because some users said that that fixed the issue for them, and saw that whatever I applied through there it would make the colours on the screen appear unnatural. No matter which filter I applied, there was always either the bottom or the top of the screen looking weird and showing different colours instead of the ones it should be showing.

As I got angrier by the day, and disappointed by Apple’s quality control over the years, I opted to go back to the store where I bought the phone from, and told them the issue I had, and they were happy to fix the issue for me. For a moment I thought I was in good hands. Unlucky me though, the person that saw the display issue was of course not the person fixing it.

So what the store did was send my phone over to an authorised service provider, and the servicer just ran some diagnostics (restored, AST2, MRI, Display Image Quality test, Display Color uniformity test - from what I can see on the report) all of which, of course, didn’t show any issues. The servicer most likely didn’t even bother looking at the screen while both Night Shift and True Tone were on. Or maybe they did, but they didn’t want to bother getting me a replacement device. We’ll never know.

At this point it is imperative to say that while Night Shift (set all the way to More Warm) and True Tone are both turned on, the issue is most evident. While these two options are both turned off, I can tell the bottom portion of the screen is blue and the top is yellow. Which coincides with the colour theory.

So I called Apple Support, and they also ran some diagnostics, which again, didn’t show any issues. Then the Advisor told me to show him the phone’s screen through the Photos App of another device while both devices had Screen Sharing enabled. And … he couldn’t see the issue. But he assured me, that just because he doesn’t see it, it doesn’t mean the issue isn’t present. He apologised multiple times about my country not having an option for a scheduled appointment or anything remotely close to what it’s like in the USA to have your iPhone fixed.

So right now I own an iPhone that I can’t even use, because it’ll most likely have to be restored multiple times all over again before I hopefully get a new one. Because of that, I can’t rely on it and use it as a ‘daily driver’ if all my data would have to be wiped.

To add to the fuel, I opted for a similar thing to Apple Care+ from the store I bought it from. Apple Care doesn’t exist in my country, and anyone who would service the phone outside of them will most likely void the insurance. I’m still awaiting confirmation on this.

My best bet right now is patience and hope, that I can dispute their “diagnostics” and hope phone’s warranty won’t expire before they fix it. If they’ll fix it.

Does anyone have a recommendation on what steps I should take regarding this issue?

I considered going to the nearest Apple Store, but it’s located in another country 3 hours away by car, and it frankly gets on my nerves that I would have to be the one carrying the costs for the trip because someone at Apple’s quality control didn’t see the issue while it was still in the factory. And I’m not gonna be tolerating it considering the cost of the device.

Thanks in advance for any help.

Device: iPhone 16 Pro 128GB

Software: iOS 18.2

iPhone 16 Pro

Posted on Dec 31, 2024 5:33 AM

Top-ranking reply

Nutellinah Author

Level 1

71 points

Posted on Apr 25, 2025 12:03 AM

That's crazy that they would say no one has complained about it, because that would be flat out lying.

Either their call center employees aren't doing their job and filling out official reports or something, or they just don't care.

I got to speak to two different Apple Senior Advisors. One went on medical leave after it was expected of her to act on my issue, so another one was appointed to me, and this new one forwarded the proof of this thread to the software engineering team - and I remember her getting back to me saying that they couldn't help because none of their devices had this issue which confirmed it was hardware - which passively confirmed that there WAS an issue with my device.

So she told me I should send the device again to an Apple Distribution Center where they would take another look at the device, but at that point I sensed that the same story was gonna repeat itself, which is why I printed out a sheet of paper that I sent over to the distribution center with instructions for them to follow to reproduce the issue.

Try doing the same. I'll paste my instructions here. See if when you follow them the same happens to you, if not, of course, edit them accordingly:

Steps to reproduce the issue:

Set the phone’s display to medium brightness. It should stay at medium throughout the whole process.
Turn on “Night Shift”, and set it to approximately 95% on the “More Warm” side
Turn on “True Tone” if it isn’t already - it helps if the environment is in fact darker, so that “True Tone” makes whites appear warmer
Appearance of the UI must be set to “Light”
Set an easy to remember Passcode as it will be crucial for the troubleshooting process, and set “Require Passcode” to “Immediately”.
Close out of all Apps that are open in the background
Open the Settings App and scroll up and down the Menu.
Notice if perhaps at this point the screen already appears to have a pink tint at the top and green at the bottom.
If not, or if you can’t notice it, proceed by taking a picture with the Camera App. You can force close the Camera App after taking the picture.
Open the picture just taken through the Photos App and delete it
Open the “Recently Deleted” tab in the Photos App and press on “View Album” (enter passcode if prompted)
Open the picture that you just deleted
Go back to the Home Screen, but don’t force close the Photos App.
Open the Settings App, and then go back to Home Screen without force closing the Settings app (at this point you should have the Photos and Settings App open in the background)
Open Settings again and scroll up and down through the Settings Menu (at this point the screen should be turning to two different tints - pinkish at the top and greenish at the bottom)
Now swipe right along the bottom edge of the screen to open the Photos App. Throughout this whole troubleshooting process, you need to be in the “Recently Deleted” tab inside the Photos App, and the screen should say “Use Face ID to View This Item” or “Enter Your Passcode to View”, and below that text, there should be “View Item” in blue text - every time you open the Photos App. Don’t press anything here, but notice how, as you opened the Photos App, the screen “brightened” - almost as if it tried to calibrate, and eliminate the pink tint at the top and green tint at the bottom
Now, swipe right along the bottom edge of the screen again, to switch back to the Settings App and scroll up and down the menu, again. Notice the screen, yet again, as it changed to a pink tint at the top and green at the bottom of the screen (no matter which angle you look at it, but most prominent by looking directly at the screen)
To notice the colour differences I’m speaking of even easier, swipe right along the bottom edge of the screen back and forth between the Photos App (at the “Recently Deleted” tab that shows the white screen saying “Enter Your Passcode to View”), and Settings App every few seconds, and notice the screen brightening to a ‘uniform and consistent’ white colour as you open the Photos App, and back to a pink/green tint as you open the Settings App.
It might also help rotating the phone upside down so as to see the tinting doesn’t just happen “when you look at it from a certain angle”, but rather “however you look at it” - the tint is consistent: pink at the top, and green at the bottom of the screen.

I also attached the other Service ID I got back with the device still having the issue AND the Apple Case number just in case they were able to see the photo proof and the whole conversation between me and the Senior trying to figure out how to solve this pain in the ...

Something else I'm curious about - how many GB's does your device have?

Hope you get your device fixed soon as I know just how much of an annoyance that is....

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iPhone 16 Pro Display pink/green yellow/blue hue/tint issue

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