My IPhone 12, purchased through a third party seller in Germany, is locked. I did everything according to the instructions, sent the IMEI and received the request number, then inserted a new card into the device, but again I got a message that device is owned by ATT and remote management is required. I would like to ask for more help.
[Re-Titled by Moderator]
iPhone 12
If it says that it's owned by AT&T, that's a completely different situation than that it's locked to AT&T as a cell carrier. If it says that it's owned by AT&T and that it's being managed remotely, then either it wasn't prepared properly for resale or it was stolen. In either case, you cannot use it and should try to get your money back.
If it says that it's owned by AT&T, that's a completely different situation than that it's locked to AT&T as a cell carrier. If it says that it's owned by AT&T and that it's being managed remotely, then either it wasn't prepared properly for resale or it was stolen. In either case, you cannot use it and should try to get your money back.
Check Settings > General > VPN & Device Management
If it has a profile then contact the organization that set it.
Then you need to contact AT&T about this. Apple cannot unlock a carrier locked phone.
So, it sounds like the device was an AT&T device, remotely managed by AT&T for an employee. The device was stolen from AT&T employee and eventually reported as lost and AT&T locked the device.
Why so long? Employee’s don’t always report devices stolen right away. Then times can pass until it’s locked. Sometimes it requires the iPhone iOS be updated and then it is locked. The managed device unlock can work until the iOS is updated.
Apple, as a a manufacturer of iPhones, assigns the IMEI number to each device. However they do not have the key to unlock the device. More than likely, the AT&T IT support team locked the device. They’ll need to unlock the iPhone.
Make sure ATT understands exactly what is going on. If it is being managed by the company it may not even be carrier locked but you will wouldn't be able to do much with it since the IT department controls what can be done.
Thnx for this response. I used that phone for more than a year after which it became unusable. Unfortunately the seller (the third party) stated that they are not responsible for this issue after which I contacted ATT who informed me to contact Apple
Thanks, I have corresponded with ATT and provided them with photos and video clips of the phone screen and their conclusion is that the device is unlocked and should not have any issues with ATT services⬇️
Thnx, so what do you suggest to me to do?!
Locked iPhone 12 purchased through a third party seller in Germany
