Need Help Resolving Software Issues on My MacBook

Hi everyone,


I’ve been struggling with multiple software-related issues on my MacBook, and I’m hoping someone here might be able to offer advice or solutions. Here’s a detailed breakdown of the problems I’m facing:


  1. CleanMyMac Issues:


The CleanMyMac app isn’t working as it should. Every time I try to use the “Smart Clean” feature, the process freezes indefinitely, and I’m forced to quit the application via Force Quit. It’s incredibly frustrating since I rely on this app for optimizing my system.


2. Photoshop Installation Problems:


I haven’t been able to successfully install or use Adobe Photoshop on this MacBook for the past two years. Whenever I attempt to run the installation or open the app, it either freezes or crashes immediately. I’ve tried different installation methods and even updated my macOS, but nothing seems to work.


3. iPhone Connection Issues:


Whenever I connect my iPhone to the MacBook, the system doesn’t respond at all. It doesn’t display the phone’s contents, and the “Allow” prompt that typically appears on the iPhone never shows up. I’ve checked the cables and ensured everything is up to date, but the issue persists.


Additional Information:


• My MacBook model is M1 2020, running macOS Sequoia 15.1.1.

• I’ve already tried basic troubleshooting steps like restarting the MacBook, reinstalling the problematic apps, and checking for software updates, but none of these resolved the issues. I have this issues since I bought the Macbook back in 2021. But I'm now tired of them.


Has anyone else faced similar problems? Are there any specific steps or tools I can try to fix these issues? Any advice would be greatly appreciated!

MacBook Air 13″, macOS 15.1

Posted on Jan 6, 2025 7:38 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 6, 2025 10:58 AM

Start by removing the Clean My Mac app using the uninstall guidance provided by the publisher. It's a garbage app that the Mac doesn't need, and it's likely contributing to your problems.


Also, Please run an EtreCheck evaluation of your Mac and post the generated report back here in a reply. EtreCheck is a safe and highly regarded utility from a trusted developer and respected ASC contributor. The diagnostic report will not include any personal info. It simply gathers specifics about hardware performance and installed software that might be in conflict with the OS.


Please navigate to EtreCheck.com and download the free version. Be sure to Allow Full Disk Access when you install the app. Once you’ve run the app and created your report please post it with your reply to this message. 


Please note you must upload the full report. To see how, please click >  How to use Add Text when posting… EtreCheck Report.


We’ll use your EtreCheck report to look for the things that may be causing your problem and advise how to correct them.

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3 replies
Question marked as Top-ranking reply

Jan 6, 2025 10:58 AM in response to danixtyle

Start by removing the Clean My Mac app using the uninstall guidance provided by the publisher. It's a garbage app that the Mac doesn't need, and it's likely contributing to your problems.


Also, Please run an EtreCheck evaluation of your Mac and post the generated report back here in a reply. EtreCheck is a safe and highly regarded utility from a trusted developer and respected ASC contributor. The diagnostic report will not include any personal info. It simply gathers specifics about hardware performance and installed software that might be in conflict with the OS.


Please navigate to EtreCheck.com and download the free version. Be sure to Allow Full Disk Access when you install the app. Once you’ve run the app and created your report please post it with your reply to this message. 


Please note you must upload the full report. To see how, please click >  How to use Add Text when posting… EtreCheck Report.


We’ll use your EtreCheck report to look for the things that may be causing your problem and advise how to correct them.

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Need Help Resolving Software Issues on My MacBook

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