iPhone 11 / operating system up to date;
When I place a call, and put the iPhone to my ear, I do not HEAR THE RINGING SOUND I normally would before the other person answers?
I’ve checked all setting including sound and the recipient info and their according setting in my phone.
what can this be and how do I (or Apple) fix it?
iPhone 11
That is called a ringback tone and it is created by your cellular carrier. Contact them for help with this.
That is called a ringback tone and it is created by your cellular carrier. Contact them for help with this.
I have 8 lines of service (children and grandchildren etc.) and the issue has popped up from time to time on individual lines. A call to AT&T support has always resolved the issue in 10 to 15 minutes. If you haven’t contacted AT&T I urge you to do so.
I think you have your logic backwards. You have three individual lines of service and something can affect one line and not others. If your iPhones are all on same iOS, a software issue would affect all the iPhones.
I never said it was a blanket issue, one of your carrier's service lines has an issue that only they can correct. It doesn't matter if the line goes to you or someone else. By your logic, if one line had issue from your carrier, then everyone who used that carrier would be having the same issue.
They create the sound of the ringback tone, this has nothing to do with Apple.
Hi Kurtosis12,
this isn’t a carrier issue. We have 3 lines with this carrier, all are iPhones; the [one I wrote about] 11, an 11 Pro Max and an SE the others hear the “ringing” sound when they call someone whether the phone is to their ear or in speakerphone mode. It’s only this phone.
if it were a blanket issue with all 3 iPhones, yea.. but it isn’t. Thank you tho.
Anyone else? I’m hoping for a solution here, so I don’t have to go to the Apple Store
I can not “hear” on my end, “ringing” [before the person picks up]
