My iPhone 11 is frozen and won’t turn on

My phone is frozen and won’t turn on but if I hold down the buttons like power button and volume it doesn’t let me slide it over. I tried the other one that is up down hold power and it still won’t work after it turned off and back on.



[Re-Titled by Moderator]

iPhone 11, iOS 17

Posted on Jan 25, 2025 5:25 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 25, 2025 6:39 AM

You have done all that you can do.


There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Location

2 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My iPhone 11 is frozen and won’t turn on

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.