Missing device folders and iCloud folder in Files app after iPhone update

“So Apple support helped, the problem was I have 2 Appleids, somehow the impending update used the wrong AppleId so there was no icloud 5gb. Dont know why this affected bluetooth but it did!”

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Not sure either. But, to access this from two different Apple IDs, then Family Sharing is what needs to be used: Set Up Family Sharing - Apple Support

IndividualOne Said:

"Missing device folders and iCloud folder in Files app after iPhone update:

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Q1. "Thanks for reply but I dont think I have lost anything, my ipad say the folders are still there only the file manager app on iphone doesnt display them. Deleted the app, turn it off restart, install again but same. Looks like impending update is cause."

A1. Thank you for the screenshot. Mistook it as if you had lost them.

Q2. "This is my iCloud on my ipad many folder, on the iPhone have only 1 folder, was unable to save screenshot from iphone to the cloud, was able to transfer 1 photo using airdrop, but subsequent attempts failed. Restarted phone made no difference."

A2. New iCloud Sessions: Log out of iPhone on both of these devices, and then log back in. Perhaps it all needs to resend.

"Missing device folders and iCloud folder in Files app after iPhone update: [...]Software is always full of bugs, if upgrade not immediately after new release, let those who update immediately deal with the frustration, wasted time that always comes with new updates. So why have I lost my folders?"

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Sorry to hear for the loss of data. Note that these are just user-to-user forums. You are not speaking with Apple here.

Download All of iCloud:

Loss of data is something you would have agreed to, upon opening an Apple Account. So, take this as a learning experience, knowing to always backup your devices and iCloud every-so-often --that way you'll have something to restore your data from, should it be lost or delete elsewhere.

Download All of iCloud:

To confirm that nothing is accessible, one thought would be to download all of iCloud, and then search through it in Finder on a Mac. You would download it to an external drive, and then open the drive in Finder. Search through it using the search bar on the top-right corner of the Finder window. Use my user tip: Getting a Quick and Direct "iCloud Drive-to-External Hard Drive" Download - User Tip

"The title is not correct, the update was ready to download, but not prepared and not installed. As my device useless in this state I agreed to install. After install still no change. Summary of loss functionality bluetooth airdrop fails, say it was declined but never popped up box to accept. ICloud only has a single folder device missing many folders some apps seem to be working dont know if all."

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iCloud Issues:

Note that there is no such thing as an iCloud Account; all there Is, is an Apple Account. So, having made changes, contact Apple Support, seeing what they see form their end. Something just may not be seen as it should no these devices, yet Apple sees these on your account from their end.

Give Apple a Call for Apple Account Support:

These are just user-to-user forums. So, give Apple a call, show them what has occurred. You can take some photos, or open the Photos app and hover your phone’s iSight Camera over the other iPhone, while talking with them on speaker phone. See my User Tip: Screenshare your iPhone with the Camera App Enabled to Easily Converse Over-the-Phone with Apple Support - User Tip

Apple Contact Us Info:

• Contact Us - Choose Locations
• Proceed from there, as necessary

IndividualOne Said:

“The title is not correct, the update was ready to download, but not prepared and not installed. As my device useless in this state I agreed to install. After install still no change.[…]”

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Thank you for the screenshot.

Updating a iPhone and iPad:

If having issues update, then you need to update using a computer. Use my User Tips:

• iPhone: Update your iPhone Using a Computer - User Tip
• iPad: Making Use of a Computer for Updating an iOS Device - User Tip