My App Store is saying it’s lock

Trying to down load a app and it’s saying I cannot log in because my account is locked

iPhone 13 Pro Max, iOS 18

Posted on Jan 30, 2025 3:20 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 30, 2025 3:46 AM

Only the official Apple Support can solve this, click on the blue request reactivation link as a start:


...

If you see a message that says "Your Media & Purchases account has been disabled", request reactivation for help.

...

copied from: If a message says 'Your Media & Purchases account has been disabled' - Apple Support

1 reply
Question marked as Top-ranking reply

Jan 30, 2025 3:46 AM in response to tresania

Only the official Apple Support can solve this, click on the blue request reactivation link as a start:


...

If you see a message that says "Your Media & Purchases account has been disabled", request reactivation for help.

...

copied from: If a message says 'Your Media & Purchases account has been disabled' - Apple Support

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My App Store is saying it’s lock

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.