Looks like mine, but I have a bunch of Libraries, and you have one-- apparently called Default Library with 17000 pictures. You are looking at the Library view, and you are using the Grid view instead of the List view that I showed. You have not opened the Media Types or My Albums. I don't know what Albums you have.
So your window looks just like mine except that
- I have more Libraries
- you are using grid rather than list view
- you either don't have albums or you're just not opening the list in the sidebar. (I had pointed out about opening the list in the previous post.)
You mention emailing Fat Cat Software, but not getting a reply. How quickly do you think they should respond? Most business email you're usually happy to get a response tin 24-48 hours-- how long has it been?
Weren't you going to use the duplicate finder?