User profile for user: Sophie-Mac
Sophie-Mac Author
User level: Level 1
6 points

My AirTags are not showing in Find My

Since the iOS 18.3 update all my AirTags have disappeared from find my. I have clicked the ‘add item’ button but it just isn’t recording any of my air tags. The air tag is working as I have revived battery and out it back in and it made the connection noise. But still not showing visible when trying to connect it. Not sure why they all disappeared in the first place after the update. I’m also getting a constant notification on my phone saying ‘AirTag found moving with you’ which is obviously mine but when I click the notification it just gives me the journey of the AirTag and where it is but doesn’t tell me it’s mine and won’t add into my find my. Anyone have any ideas please?!


[Re-Titled by Moderator]

iPhone 15, iOS 18

Posted on Feb 10, 2025 9:20 AM

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User profile for user: Tesserax
Tesserax
User level: Level 10
154,748 points

Feb 10, 2025 11:10 AM in response to Sophie-Mac

Yes, this is somewhat baffling to me as well, as they appear to no longer be associated with your Apple Account (previously known as an Apple ID.) FYI, when you "pair" an AirTag with your iPhone, you are actually associating it with your account.


Again, I suggest that you reset them. Ref: How to reset your AirTag - Apple Support


If that doesn't help, then your next step would be to contact Apple Support directly for further assistance with this matter. To do so, simply select the "Support" link on the lower left-hand side of this forum's web page.

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User profile for user: Sophie-Mac
Sophie-Mac Author
User level: Level 1
6 points

Feb 16, 2025 1:42 PM in response to Sea Turtle girl

I found fix for the air tags not showing in find my. You need to reset it, remove battery and put it back in, repeat this another 4 times straight after each other and on the 5th time you’ll hear a different sound which means the air tag is reset. It will then immediately show in your phone as a new tag, once you start the set up it will recognise your air tag on your Apple account and reconnect as normal. Hope this helps.

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User profile for user: Tesserax
Tesserax
User level: Level 10
154,748 points

Feb 10, 2025 10:09 AM in response to Sophie-Mac

Just to be sure, where are your AirTags not showing up:

  • In the Find My app on your iPhone?
  • In the Find My app on your Mac? Have you tried with a Mac (assuming you have one available)?
  • With Find My, via a web browser, @ icloud.com?


Did you purchase these tags new directly from Apple or an Apple Authorized Reseller? Since you have replaced their batteries, how long have you had them? Did you verify that the replacement batteries do not have a bitterant coating?


FWIW, I have an 3rd gen. iPhone SE, running iOS 18.3, and I don't see this same image on my phone.

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User profile for user: Tesserax
Tesserax
User level: Level 10
154,748 points

Feb 10, 2025 10:46 AM in response to Sophie-Mac

Thanks for the answers ...


... did you also verify that the replacement batteries do not have a bitterant coating? Even if when replacing the batteries, you got the "sound," they may not function properly.


Although you shouldn't need to by just replacing the battery, did you also reset the tags?

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User profile for user: Rambutan2000
Rambutan2000
User level: Level 1
8 points

Mar 11, 2025 2:56 PM in response to Sophie-Mac

Same thing just happened to me. Yesterday all my AirTags were working fine. Today after OS update I got a notification I was being followed by an AirTag, then realized that all my AirTags were missing under “Items” in the Find My app. Looks like this just seems to happen to random people when updating the OS which is super annoying.

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My AirTags are not showing in Find My

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