Why can't I access my Apple ID after updating the operating system?

I updated my Mac to this version and it no longer lets me log in to my Apple account. 

this is the only device I can't access, the others are all shared without problems.

I tried to log out of the account on the device, change the password but it doesn't work. it tells me I can't log in. Has this happened to anyone? I think it's a software update issue. Thank you

Posted on Feb 24, 2025 10:18 AM

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Posted on Feb 24, 2025 4:47 PM

Temporarily make the other devices forget your iTunes account, and reconnect the existing device to your iTunes account. There is limited number of devices that can access your iTunes account at any one time.


Mac OS older than Sierra 10.12.4 do not support iCloud account multifactor authentication, and the secondary code appearing on newer devices must be typed immediately after the password when logging in older machines.

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Question marked as Top-ranking reply

Feb 24, 2025 4:47 PM in response to AlessiaBi

Temporarily make the other devices forget your iTunes account, and reconnect the existing device to your iTunes account. There is limited number of devices that can access your iTunes account at any one time.


Mac OS older than Sierra 10.12.4 do not support iCloud account multifactor authentication, and the secondary code appearing on newer devices must be typed immediately after the password when logging in older machines.

Mar 10, 2025 5:58 AM in response to AlessiaBi

The Account menu in the Music App connects to what used to be the iTunes account on the Mac, and still is in Windows. This account is tied to the same account that controls your Apple ID in iCloud, and Account menu in the TV App, and Photos menu -> Preferences -> iCloud in the Photos App. Any App which uses iCloud or AppleID could be locking your access to that account.


If your account is not accessible, and isn't the same account you use for Apple Support Communities, I would visit this website for directions:

If you can't connect or sign in to iCloud - Apple Support



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Why can't I access my Apple ID after updating the operating system?

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