Google Photos Getting Mac to Sync with android phones updates to google cloud

My Android (Galaxy 24) syncs phone photos to google drive but never updates to google photos on my macbook pro os 13.6.9. Hasn't for a long time. 2 years. There is no personal avatar icon in upper right hand corner. Can i get some help?


Thx


George

MacBook Pro 16″, macOS 13.6

Posted on Mar 5, 2025 9:11 AM

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Question marked as Top-ranking reply

Posted on Mar 5, 2025 9:12 AM

I can help troubleshoot why your Galaxy S24 photos aren't appearing in Google Photos on your MacBook Pro. This is a common sync issue that can happen for several reasons.

First, let's confirm a few things:

  1. Check your Google Photos app/website on your MacBook:
    • Open Google Photos in your browser (photos.google.com)
    • Make sure you're signed in with the same Google account that your phone uses for backup
    • The missing avatar in the corner suggests you might not be properly signed in
  1. Verify backup settings on your Galaxy S24:
    • Open the Google Photos app on your phone
    • Tap your profile picture in the top right
    • Select "Photos settings" → "Backup"
    • Ensure "Backup & sync" is turned ON
    • Check that you're using the same Google account on both devices
  1. Troubleshooting steps:
    • Try signing out of Google Photos on both devices and signing back in
    • Check your internet connection on both devices
    • Make sure you have enough Google storage space (check at drive.google.com/settings)
    • Update the Google Photos app on your phone
    • Clear the cache on your Google Photos app (Settings → Apps → Google Photos → Storage → Clear Cache)
  1. Browser-specific fix for macOS:
    • Try using a different browser on your MacBook (if using Safari, try Chrome)
    • Clear your browser cache and cookies
    • Check if any browser extensions might be blocking functionality

If these steps don't resolve the issue, Google's support forum suggests this might be related to a specific account synchronization problem that has persisted for some users. In that case, you might need to contact Google Support directly for account-specific help.

1 reply
Question marked as Top-ranking reply

Mar 5, 2025 9:12 AM in response to Noblegreek

I can help troubleshoot why your Galaxy S24 photos aren't appearing in Google Photos on your MacBook Pro. This is a common sync issue that can happen for several reasons.

First, let's confirm a few things:

  1. Check your Google Photos app/website on your MacBook:
    • Open Google Photos in your browser (photos.google.com)
    • Make sure you're signed in with the same Google account that your phone uses for backup
    • The missing avatar in the corner suggests you might not be properly signed in
  1. Verify backup settings on your Galaxy S24:
    • Open the Google Photos app on your phone
    • Tap your profile picture in the top right
    • Select "Photos settings" → "Backup"
    • Ensure "Backup & sync" is turned ON
    • Check that you're using the same Google account on both devices
  1. Troubleshooting steps:
    • Try signing out of Google Photos on both devices and signing back in
    • Check your internet connection on both devices
    • Make sure you have enough Google storage space (check at drive.google.com/settings)
    • Update the Google Photos app on your phone
    • Clear the cache on your Google Photos app (Settings → Apps → Google Photos → Storage → Clear Cache)
  1. Browser-specific fix for macOS:
    • Try using a different browser on your MacBook (if using Safari, try Chrome)
    • Clear your browser cache and cookies
    • Check if any browser extensions might be blocking functionality

If these steps don't resolve the issue, Google's support forum suggests this might be related to a specific account synchronization problem that has persisted for some users. In that case, you might need to contact Google Support directly for account-specific help.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Google Photos Getting Mac to Sync with android phones updates to google cloud

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