I can help troubleshoot why your Galaxy S24 photos aren't appearing in Google Photos on your MacBook Pro. This is a common sync issue that can happen for several reasons.
First, let's confirm a few things:
- Check your Google Photos app/website on your MacBook:
- Open Google Photos in your browser (photos.google.com)
- Make sure you're signed in with the same Google account that your phone uses for backup
- The missing avatar in the corner suggests you might not be properly signed in
- Verify backup settings on your Galaxy S24:
- Open the Google Photos app on your phone
- Tap your profile picture in the top right
- Select "Photos settings" → "Backup"
- Ensure "Backup & sync" is turned ON
- Check that you're using the same Google account on both devices
- Troubleshooting steps:
- Try signing out of Google Photos on both devices and signing back in
- Check your internet connection on both devices
- Make sure you have enough Google storage space (check at drive.google.com/settings)
- Update the Google Photos app on your phone
- Clear the cache on your Google Photos app (Settings → Apps → Google Photos → Storage → Clear Cache)
- Browser-specific fix for macOS:
- Try using a different browser on your MacBook (if using Safari, try Chrome)
- Clear your browser cache and cookies
- Check if any browser extensions might be blocking functionality
If these steps don't resolve the issue, Google's support forum suggests this might be related to a specific account synchronization problem that has persisted for some users. In that case, you might need to contact Google Support directly for account-specific help.